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Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort
Ranked #91 of 230 Hotels in Sharm El Sheikh
Stockton-on-Tees England
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic”
Reviewed 12 November 2013

Fantastic Hotel ...all staff very friendly couldn't do enough for you ,pool attendants their everyday making sure you had everything an where comfortable....Waiters also excellent as where the cleaners ....rooms where amazing, and the beds and pillows... well id like to know where they get them from they are so so comfortable ....various restaraunts to choose from....food is very good ....24 hour in this hotel for alcoholic and non alcoholic drinks ...cant fault this hotel at all and will most defiantely be going back there .

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Chrissie037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (187)
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English first
London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

we had room 5128 over looking the 24 hour bar pool great room we arrived on 30 Oct and left 5 nov weather in the 90s met some great uk couples . Ahmed at the night shift of the 24 hr pool side bar was amazing room service great reception great . owe my god why i am i back home. i want to live here food good not saying no more but cant wait to come back next year . le royal thanks for a great time to all the staff yours anthony and michelle dumble i dont think you will forget us xx

Room Tip: room 5128 was great
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Michelledumble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, England, United Kingdom
1 review
Reviewed 11 November 2013

Fantastic from start to finish! Beautiful surroundings, clean. Very helpful staff professional and friendly. Food was amazing and various different resteraunt s with lots of menus to chose from. 24 hour bar with lots of alcohol and non alcoholic cocktails. Stunning pools very clean. Hotel rooms amazing, beds so comfortable wish i could have brought it home! House keeping very friendly. Overall excellent trip can't wait to get back!

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Talbot, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 October 2013

We stayed at the Le Royale Sonesta for 7 nights from the 17th to 24th October. We arrived in the evening using the hotels transport which we had arranged via e mail prior to our arrival, all contact with the hotel was answered promtly by Mr Mohammed Hassan one of the Reception team. We were greeted by staff who genuinely made us feel very welcome and upon arrival were given a cold drink and scented towel which was nice and refreshing after travelling. Check in was swift but unfortunatly we were not able to access our room as there was an issue with the air conditioning which they were in the process of resolving so we were taken to the Le Gondola restaraunt for something to eat whilst waiting for the problem to be sorted . After our meal we were taken to our room which was a poolside room at the Ceaser's pool, the room was spacious, clean and bright, the bed was huge and very comfy, the bathroom was large with a seperate shower cubicle, and the complimentary toiletries were of good quality as were the fixture and fittings. Our bedding and towels were changed daily and our cleaner kept our room very clean and tidy, no towel art or little extras like we've had in previous hotels we've stayed in in Sharm but very happy overall. I requested a softer pillow and this was replaced within minutes of asking, also when we had a blocked loo it was resolved within 5 minutes of ringing the reception desk, any issue or request is dealt with immediately, the service is second to none and this is accross the board from reception staff, poolside staff, restaurant and bar staff. We'd also like to mention our lovely security guard Tarique who was positioned between the Le Royale and Sonesta Beach, what a credit he is to this hotel a lovely friendly man who was always happy to see you and so cheerfull. Also to all the grounds people who keep the gardens immaculate what a fantastic job you do. We found the hotel to be pretty quite but we could hear the road traffic noise as its adjacent to a busy road going to Namma Bay and we had a lot of planes overhead as we were in the flight path but after a day or two you tend not to notice it too much. It was a bit busy for the first few days as people were there for the Eden festival but even then there were no more than half a dozen people around the Ceaser's pool at any given time, it was a lot busier around the Byblos pool we noticed when we went to the Byblos bar/snack bar for something to eat, there also seemed to be a few children around this pool so maybe this is why it felt busier, we did take a look at the swim up rooms at the Bellagio pool and they looked very nice, rooms appeared to be the same layout but you have the luxury of walking directly in to the pool from your terrace but this is only if you'r on the ground floor also these rooms incur an additional charge, so would they be worth it, I'm not sure. The pool attendants were great, none of the usual nonsense of getting up early to put towels down etc, as they would put towels on the beds of your choice every morning, and ensure that everything was clean and tidy around the pool areas at all times. I can't advise on many of the other restaurants that Le Royale guests could use within the Sonest Beach area as we tended to use the Le Gondola for both breakfast and evening meal whilst having snacks from the Byblos pool bar but we did venture one afternoon to try lunch at the restaurant next to Le Gondola which name I can't recall, but to be honest it was very busy and reminded me of a canteen but having said that the food we had was good, but it did put us off trying other restaraunts within Sonesta Beach .The food in Le Gondela was good, not a huge selection but always something to eat, food was always hot and the service was very good. As per a previous review yes you would find some guests from Sonesta beach eating at Le Gondola but this was because they were paying for it not because the management were turning a blind eye to it, on a few occasions we noticed people coming in to Le Gondola but then being redirected by the staff to the other restaurant for Sonesta Beach customers. The restaurant never felt crowded or too busy no matter what time you went there to eat. We had a relaxing week at this hotel and would recommend it to other people, who were looking for a lovely hotel which isnt too big with good service, friendly staff who cannot do enough for you and has a lovely ambience. I don't know how this hotel would be in high season but for us it ticked all the boxes for a chilled out week late in the season. We have been to Sharm several times and overall our hotel choices have been good other than the hotel we stayed in in June, that was terrible, but this hotel did not dissapoint and we will probably be returning next year for another cheeky week, I'm missing the lovely weather now as I write this review. A big thank you to everyone who made our stay so relaxing.

Room Tip: Room 5012 at Ceaser 's pool, good spot but all poolsides rooms either side of this pool are well...
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
4 Thank Caroline_Moreton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 October 2013

This is my second stay at this hotel. The rooms are very good and have fantastic beds! The Byblos bar now serve breakfast, however, on some days, this can change to the Gondala restaurant without informing the guests. The only issue we had with eating at the byblos bar was the flies, they were everywhere! The Gondala now has an A la carte menu which is good. However, the Gondala is NOT exclusive to the Royale guests, as stated in the welcome pack you receive. When we dined there, it was full of guests from the Sonesta Beach Club, and the Manager allowed this. We had paid for all inclusive, and should have just paid for room only as we could have eaten and drank for Free. There has been a change in Management at the Gondala, and I don't think for the better.
On our previous visit in December 2012, our room and bathroom was spotless at all times, but on this trip, when we arrived there were pubic hairs on the bathroom floor and 2 dead flies, which were there for at least 3 days. On one day, I returned to the room to fetch some sun cream, and found the cleaner using our toothbrush to clean the coffee mugs we used earlier that morning, NOT GOOD, maybe he also cleaned the sinks as well with the toothbrushes???. I think that we pulled a short straw with our cleaner, as I am sure that not all cleaners are like this.
Near the end of our trip, we went to the pool first thing and noticed that there was an area of sunbeds and tables 'cordoned' off and reserved? These were going to be for the Director of Sonesta, as he and his family were visiting for a few days. The sunbeds were not used, they had 6 tables that were reserved by their sunbeds, in the gondala restaurant they had a large table with table cloth (no other table has that), and from what we saw, it was not even used. On check out, there were plenty of sofa's, and we sat on one, whilst waiting for our transfer. We were asked to move, as it was reserved (there were no reserved sign on it), it was reserved for the Director's family, even though there we loads of other sofa's to chose from. We looked outside by the pool, and the family were in the pool. Very disappointed that the Director would allow their guests to be treated in this manner, like we were second class citizens. A lot of other guests also commented on this. We have only been to Egypt twice, and both times we stayed at the Royale Sonesta, but I don't think I would stay here again. The whole dining experience is mismanaged (you don't know where breakfast and lunch is being served from day to day), you are not allowed to order at the bar and take your food to your room, to escape the flies, not as clean as it was. As you are trying to sunbathe, you see the hotel staff showing guests round from the Sonesta Beach Club (3 star property), trying to sell them the idea of booking their next holiday to the Royale Sonesta (even though on some occasions it is very clear the the guests would not be interested). For the Director's of Sonesta to allow their paying guests to be treated like second class citizens is shameful. Unfortunately, I cannot recommend this property (even though some of the staff, were fantastic, such as the pool boy, but NOT our cleaner).

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
4 Thank Davidthomhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, Executive Secretary at Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort, responded to this review, 24 October 2013
Dear David,

Thank you for your posted comments and do apologies for the inconvenience faced during your stay upon your arrival too find hairs & dead flies that remained for some time and not removed though strict high standards of cleaning throughout the hotel are maintained. Unfortunately this was an inevitable mistake that has been looked in to and handled to avoid a re-occurrence. I need just to clarify a minor issue of the toothbrush used during cleaning, that it is part of the cleaning kit to get to those hard areas mainly in the bathroom

Notifications were made to all guests either by letter or personal contact from our desk agents concerning the meals and location

Strict hygiene issue such as flies are enforced but due to open areas we try to combat as much as possible

We do follow strict exclusivity for la gondola guests yet we do allocate seating for our Tandoori guests in a different area and entrance, though guests may have entered from the same entrance of la gondola therefore causing a slight misunderstanding

Certain area maybe cordoned off for private use that is usually privately reserved for possible officials visits which are visibly marked and not inconveniencing the guests

Dining location was changed for the benefit of the guests to enjoy a wider variety of food

I hope that I have satisfactorily covered the issues posted and hope to see you again soon

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2013

We stayed at Le Royale for 9 nights in September. We had been in contact with the hotel several times before arrival and our e mails were always answered promptly and professionally by Mr Messed, Front Office Manager. He was very helpful and accommodated our requests so we had high expectations before we arrived. We were not disappointed.

We didn't venture out of the hotel because we had everything we needed for a relaxing holiday. The hotel was spotlessly clean, the grounds immaculate and our room spacious, with the most comfortable bed and fantastic bathroom. We spent all day by one of 3 fantastic pools, lounging on very comfortable sun beds with cool drinks easily to hand at the pool bar. The food was good for an all inclusive hotel. We only went to the Citadel restaurant once for breakfast as we had enough choice at the pool bar, where we also had a lunch of cooked to order burgers and salad on a couple of days. We had our evening meal at La Gondola most evenings, where food is also cooked to order. The Indian food was exceptional. The seafood dinner on the beach was nice, if you go make sure you are hungry.

What really makes this hotel stand out is the staff. Everyone we came into contact with couldn't have been more friendly, helpful and polite. Particular mention must be made of

Osman and Mohammed at reception - always helpful and found time to have a chat
Beher, housekeeping manager - always checking standards, ensuring the hotel rooms and grounds were kept clean and tidy. Also arranged decorations in our room for a memorable birthday
Mohammed, housekeeper - kept our room clean and well stocked, very creative with the birthday decorations!
Ahmed, Ahmed, Fawzy & Hossan, pool bar staff - service with a smile, all the time
Ahman, pool man - great towel and sun bed service
Mohammed, bell hop - ready to help whenever needed

Thank you to you all for such a fantastic holiday experience. We will return.

K&T



  • Stayed September 2013
    • Value
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Helpful?
3 Thank Brockley19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaEgypt, Assistant Regional Communications Manager at Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort, responded to this review, 24 October 2013
Dear Brockley19

Thank you for this nice review , we are happy you enjoyed your stay and that our staff made your stay a memorable one , we hope we can host you again soon in the future
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 October 2013

We moved here after a week at the Sonesta Beach and to be honest I dont know how we stuck it out so long but that's another story.......

Anyway from the moment we were shown around the Le Royale we were sold, this is the best hotel we have stayed at in Sharm after 9 visits and almost as many hotels, you won't find better for the price on an all-inclusive basis

The complex is set around 3 stunning pools, all immaculately maintained with an ambiance to match, if your looking for cheesy disco pool music, people who come to practice shouting and aqua aerobics then I'm afraid this is not the place for you, try next door, you'll be most welcome

What this does offer is a place to relax, unwind and chill, there are no intrusions from people trying to sell you an afternoon with a camel, or indeed any other of Sharms charms, the other guest staying there easily bought into the place and we met an interesting mix of people there, the lady with the black eye, who like us seeked asylum from the Sonesta Beach next door and the lads from Jordan who were great entertainment

The star of the show however is Ahmed behind the bar, he and his assistant also called Ahmed really make the place what it is, with his trusty Chef Ibrahim they run a tight ship and provide real 7 star service 24 hours a day, Hosam works the night shift and is also a top man. This is what makes the difference and this is what sets it apart from the rest. If you take the time to get to know these guys then you will know what I mean. I would be disapointed if they are not there come March

Ok, the boring bit. Swim up room,
great, huge space, quality furnishing and a luxury bathroom to die for, well worth the extra and had the whole pool to ourselves, good for a midnight cool down, no last orders here!, the dedicated resturant at the Sonesta beach for Le Royale guests is ok but could be better, no atmosphere and a bit of a disapointment really, we chose to still eat in the Citadel where we found the choice of food and the service better but maybe that's just us.

The beach is a real mess and not worth visiting really, way too many sunbeds, the coral is all dead and the snorkelling is a waste of time, for that you need to go further up to Sharks Bay or further down to El Um Sid. The only good thing here is the '3rd' Ahmed the manger of the Sea Breeze bar, he's one of the many 'refugees' from Clive's clear out at the Sharks Bay Hilton... bad move Hilton, you should of cleared out Clive but that's their loss and the Sonesta's gain. He's the man who fixes things and in Egypt on holiday thats a big plus, been looking after us for years and hopefully for many more

So there you go, worth the upgrade? Undoubtably, would we go back? Yes, will you find peace and happy feelings.....shhhhh, keep it a secret!

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Craigunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaEgypt, Assistant Regional Communications Manager at Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort, responded to this review, 24 October 2013
Dear Craigunited

Thank you for your detailed review , we are happy you relaxed and enjoyed your stay and that you had the chance to try our services , thank you for recommending our hotel and the swim up rooms for those seeking for privacy and relaxation , we hope we can host you again for a second visit at our resort
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Additional Information about Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort

Property: Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort
Address: 3 Royale Drive | Naama Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#45 Romantic Hotel in Sharm El Sheikh
#82 On the Beach Hotel in Sharm El Sheikh
#84 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort 5*
Number of rooms: 165
Official Description (provided by the hotel):
Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Resort, is a boutique property on the Red Sea.The resorts is a winner of the 2015 Tripadvisor award for luxury resort. The resort offers 165 oversized luxurious guest rooms and spectacular suites with upscale amenities and opulent finishes. The resort features 3 magnificent pools and 2 of them are heated in winter from November 1st till April 30th.The resort has a fine-dining Italian restaurant, bars, and lushly landscaped gardens.A Health Club is available at the Sonesta Club across the road .Just 10 minutes from Sharm El Sheikh International Airport. ... more   less 
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Le Royale Sharm El Sheikh, a Sonesta Collection Luxury Hotel Sharm El Sheikh

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