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“Believe the bad reviews!”
Review of Riva Mar

Riva Mar
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Riva Mar
Ranked #213 of 232 Hotels in Sharm El Sheikh
London, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Believe the bad reviews!”
Reviewed 28 March 2012

I’m normally quite sceptical of some reviews on here but in the case of Sol Y Mar they turned out to be true. I spent a week here at the end of February and wasn’t expecting too much in the way of luxury as it obviously isn’t the most expensive hotel in the area but the building itself was fine. It’s a bit tired and in need of some TLC but the rooms are a good size, generally clean and for the price one can’t really complain.

The staff, service, atmosphere, food, entertainment and overall experience however, are terrible! The main bar and the only all inclusive restaurant are in the main atrium and as there was no background music and the hotel was quite quiet it felt like we were eating in reception. The drinks available the bars were very basic and the bar staff seemed either inexperienced or incredibly unhelpful. Other than beer, and the most vile wine/vinegar I have ever tasted, they were only able to make two generic “cocktails” which were rather unpleasant. We gave up asking for any variations in the end as it seemed to throw them into a panic and should you want to take a drink away from the bar area it has to be in a small plastic cup which I thought was a bit over the top. There was only one restaurant included as part of the all inclusive package which was a very basic buffet with limited choice and anything leftover from dinner was recycled for breakfast and lunch. It was also very difficult to identify what each dish was. The one redeeming feature of the restaurant though was our waiter who was the only professional member of staff we came across during our stay and he would do anything he could to help; the rest of the staff were very unprofessional.

The entertainment, which was definitely geared towards the large number of Russians, was very poor and consisted of darts and a few dancing lessons round the pool. For me, this wouldn’t be bad on its own but the staff were incredibly pushy and turned down right rude when we said we didn’t want to take part in the activities and remained so all week. The staff selling excursions were also pushy and insulting when they didn’t make a sale. (I would recommend Sharm Club for any trips. We used them for a two day trip to Luxor and Cairo as well as a glass bottom boat trip and they were fantastic). The member of staff who disappointed me most though was our cleaner. He did a very basic job and didn’t make any effort with towel creations (simple things but I was really disappointed we didn’t get any!) yet he was very aggressive over being tipped and on the last day even accosted us in the corridor demanding to know when we were leaving so that he didn’t miss his tip. On top of all this we had several items go missing from the room. A safe is provided but we didn’t think it would be necessary to put makeup in there yet we later realised three pieces had gone missing between arriving and leaving! As the makeup bag didn’t leave the room and we searched the room thoroughly we can only assume they were taken. A very odd thing to take but still incredibly annoying.

Overall I would avoid this hotel, there are plenty more to choose from. I will certainly never be returning to Sol Y Mar.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank po1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Arabic first
  • English first
  • Italian first
  • Russian first
  • Any
English first
Brighton and Hove, United Kingdom
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 March 2012

Rooms tired.Limited food selection.Lovely swimming pool but freezing (sea warmer).Entertainment like Butlins.Other 2 hotels on site closed.Casino closed.Champagne bar closed.American diner closed.Food average.No tonic water in bar for whole week.More of 2/3 star.Only real plus were the staff whom were fantastic.

Room Tip: Stay in another hotel!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hclose999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2012

myself & my family have just arrived home from staying here, was worried about staying at this hotel after reading a number of bad reveiws put me off going there. I was supprised at how lovely & helpful all the staff were here they couldnt do enough for you. The food was fantastic & had plenty to choose from, The room was nice an clean an was very happy with it i found no bad points at all with this hotel & look forward to returning here in the near future.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maria w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2012

hotel 5 stars advertised wasnt at maximum 2.5 stars, very horrible service food specially,no inernet access they said there was into the hotel 6 bars 6 restaurant swimming pool , nothing of those one bar one restaurant and on swimming pool very baddd and veryy sad .and the most horrible things it was it the :the morning before to leave someone stole in my lagguage a watch and a ring very shame . you do not never go there thrust me.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jaz Hotels and Resorts

Helpful?
1 Thank AndreaLio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sharm El Sheikh hotels

essex
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 February 2012

first time in egypt, the hotel was advertised 5* which by egyption standards is. The staff are friendly, obliging and very hard working and whatever they can do for you they will. The food was in abundance, you will never starve if you go there, but some of the tourists thought that every meal may be their last so it was quite sicken to watch how much certain people ate. The rooms are very good and quite clean, and the heated swimming pool a bonus. The hotel is very popular with russians. Evening entertainment could have been a lot better, and as the weather was pretty grotty a couple of days it was very boring just watching tv, although plenty of english speaking channels.Also not really good for children unless they are prepared to swim all day, as far as i saw there was no entertainment for children Not worth going shopping unless you are brave, the shop owners will drive you mad, but soho centre is ok not allowed to harass you, but be warned it does not open until about 4ish.

Room Tip: you want ground floor overlooking swimming pool
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank essexlil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 December 2011

it was advertised as 5 stars maybe 2.5 stars it also said there was 6 bars and 6 restaurants only 1 bar and 1 very bad self service buffet the food was cold all the time we and others told the staff they did nothing about it room were basic no entertainment take my advise look else were

Room Tip: dont go look for another hotel have been to sharm 7 times this was our worst stay in 7years
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 November 2011

As the title suggests this is definitely not a 5 star resort, we stayed for 2 weeks and even though we had paid all inclusive we ate out probably about 8 or 9 times during our stay.

The food is awful, every day there is pretty much the same things to choose from, mainly rice and chicken which looks like it has been hacked to pieces and is full of bones. The food is over salty and otherwise tastless. There is a pasta station offering just a plain tomato sauce which seemed to be nothing more than lukewarm tinned tomatoes. There are lots of salads on offer which are nicely presented but seemed to me to be a concoction of left over food from previous days - I swear one day there was a beetroot and breakfast cereal salad which I had first thought was chickpeas but I can only describe it as those corn puff cereals that they serve at breakfast! The toaster at breakfast doesn't work properly (only 1 out of the heated bars worked) and I sent a piece of bread round at least 6 times and it was barely warm never mind toasted. The only edible thing we found at breakfast was the omlettes which are made fresh but the fillings are left out in the sun all morning and go a bit crusty around the edges.

The rooms are basic but rather dated and shoddy, the lamp by the beds had no bulb in it and our minifridge didn't work. It took us 3 days to get it fixed after we complained at the reception. The beds are nice and comfy and the cleaner did a great job, he even left us a towel crocodile and a monkey swinging in the bathroom!

The beach is the best thing about the hotel - on the doorstep and lovely. There were always plenty of sun beds and towels. The beach bar did nice pizza and chips at lunchtime.

The drinks are very hit and miss. The beer was sometimes served in plastic cups as small as shotglasses (my partner had to get 4 at a time!). Cocktails were OK but there was no list of available cocktails or drinks and when you asked for the same cocktail twice you often got something completely different. The small lobby bar was the main bar in the resort and it often ran out of supplies. There was a small nightclub upstairs which some nights did not open and drinks in here were charged extra (even before 12 if there was a 'show' on so you had to walk all the way down the stairs to the lobby bar to get a drink then back up again).

The 'shows' at night were very mediocre, we only went to a couple and lost interest. The same shows were repeated every few days or so and very little effort was put into them.

The other restaurants in the complex did not open other than the seafood restaurant which I heard really bad reviews about from other guests. It was expensive to eat there and I thought if I was paying to eat I would rather go out of the complex to guarantee a good meal! The Champagne bar was never open and the Casino didn't even look finished.

I thought other reviews on here were from people being picky but seriously they are completely accurate. If you are looking for a 5 star break I would advise you not to stay here.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jandmsheff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this review, 18 November 2012
Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riva Mar

Property: Riva Mar
Address: Al Salam Road | Nabq Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#140 Luxury Hotel in Sharm El Sheikh
Hotel Class:5 star — Riva Mar 5*
Number of rooms: 6
Reservation Options:
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Also Known As:
Sol y Mar Riva Mar Hotel Sharm El Sheikh

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