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Riva Mar
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Reviews (42)
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3 - 8 of 42 reviews
Reviewed 20 July 2012

This hotel is not a part of sol y mar group it was built under the name of Raoof and it was bankrupt and sol y mar group bought it , now it's understaffed , rooms is dirty,blood on the blankets, very bad food

Stayed: July 2012, travelled with family
8  Thank Sheref A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded 18 November 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

Disappointing isn't the word, the pics looked great, the reality was something else altogether!
reception was shabby with a derelict 'river' running through it, a la carte restaurants and most bars were closed. I'm not big on entertainment at resorts, but they didn't even have the bar open in the area????
Public area toilets were on a scale with the trainspotting toilet scene.
Sister hotels were shut down.
Food was bland and virtually the same each day. I like experiencing other cultures but even the Egyptian guests were complaining about the hotel.
After a free late check out I was asked by the reception to write down our problems on a blank piece of paper and also the fact of the free check out - no way, so here I am warning others! Don't go unless you're expecting/paying 2 star rates.
It's only redeeming feature is the beach and some of the staff, though even some of those had an odd customer service attitude to Western Europeans. Don't be conned into getting a taxi or as they call it a limousine either - it's the bell boy's own scam to get sterling/dollars at inflated prices. Walk to the end of the drive and hail one to make your escape.
Most the Brits we talked to hated it and many were paying an extra 300-400 pounds to move to a different hotel.
Thank goodness for the sun and beach!

Room Tip: Go somewhere else and don't waste your breath talking to the manager who is happy to have his cronies sitting around instead of grabbing a cloth and cleaning some tables/public areas.
  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank stonesg1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded 18 November 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

We had ten days at this wonderful- mis-advertised, mis-sold Hotel.

The Good points: Weather 40 plus every day.
Junior Staff mostly friendly and welcoming.
The pool area and view over the sea.
The good company we met and my wonderful wife.
The Bad points: This is an abbreviated list: The Hotel advertises several restaurants, however only the main buffet is open which provides you with, rice, potatoes, beef, vegetables, (chicken or fish) alternate days. Three times a day every day. Note the A La Carte, Fish Restaurant, American dinner, champagne bar are all closed!!!!
The Hygiene is appalling especially in the restaurant and toilets.
The casino is closed the lazy river has been shut for two years, and is just stagnant still water, a breeding ground for the local mosquitos.
ALL the alcohol is watered down...
We had no hot water for three days and then when we did it was a nice shade of brown.
Our room was not cleaned for five days, and the bed bugs (plenty)
There are lots of other things, but I wont go on, hopefully you will avoid this hotel, if you have booked try to change it now or upon arrival.
Adrian & Karen

Room Tip: All rooms same no balcony
  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Adrian-Karen28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded 18 November 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012

Just returned from 1 week at this awful hotel. Food poor drink also poor (not sure if there was any alchole in any of the spirits, wine was watered down. This hotel is more 2 star than 5. Cocktail bar not open, 50's diner not open and the lazy river is just dirty water. No bottled water on arrival, no hot water for 3 days. no toilet rolls, hand towels in room until the we complained to the manager. Also booked a pool view and ended up on the 2nd floor, with promises of being moved. Pool area nice and beach nice although it was 5 euros to walk on pier.

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank june l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded 18 November 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012

This hotel was advertised as 5 star and was more like a 2 star. It was advertised as having a lazy river, champaign bar, American diner and a seafood resturant as part of the all inclusive but they were never open. This left the food chioce as the bufet resturant which offered a limited choice and was very very very repetitive. Drinks were seved in small plastic cups the size you would use for mouth wash (which would take 4 to make half a pint). However, you could drink as much achole as you liked but no one ever got tispy strangly enough.The room was basic and most days they never left towels or loo role and for the first 3 days of our stay we never had any hot water. We have been to Eygpt 13 times now on holiday and have enjoyed lovely hotels this is the first time we have ever had to complain to the management and our holiday rep.

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarRivaWorldGM, General Manager at Riva Mar, responded to this reviewResponded 18 November 2012

Dear Valued Guests,

Thank you for taking the time to research our hotels.

We would like to inform you that, as of 3rd October 2012, Sol Y Mar will no longer be managing the Riva World Hotels of Riva Mar, Riva Beach and Riva Club.

We look forward to welcoming you to any other of our extensive range of hotels here in Egypt, with Sol Y Mar, Iberotel or Jaz.

Thank you once again for your interest in our hotels.

Kindest Regards
Jaz Hotels, Resorts & Cruises Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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