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“As you'd expect a Novotel to be....”

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Hotel Novotel Sharm El Sheikh
Ranked #28 of 234 Hotels in Sharm El Sheikh
Certificate of Excellence
Saint Albans, England, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“As you'd expect a Novotel to be....”
Reviewed 16 August 2014

Rooms:
Spacious, clean, ideal for 10 days

Service:
Generally good

Food:
Better than some other Sharm hotels but still limited and repetitive

Pools and surrounding areas:
Tidy, fun, well maintained

Overall:
Pretty place, functional, very decent but better food would make this a knock out!

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed M, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 18 August 2014
Dear Tom N,

Thank you for posting review on trip advisor about your experience at Novotel Sharm El Sheikh

We are thrilled to learn that your enjoyed your stay at Novotel Sharm El Sheikh and that we succeeded to make your stay a true memorable one.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,
Mohamed Mansour
Asst. Front Office Manager
h1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
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  • Danish first
  • English first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

Stayed at the Novotel in Karlsruhe for one night. Although room size was bigger than sister hotel (Ibis), I found staff were inadequately trained. In particular, staff at reception could not cancel a card transaction (to settle hotel bill) and re-perform it using a different card. Reason given: company does not allow it!

For the room price per person, one would expect a porter at other hotels... but not here!

Will not stay in this hotel again.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Emmanuel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed M, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 8 June 2016
Dear Emmanuel F,
Thank you for choosing Novotel Sharm El Sheikh Resort for your recent holiday, and for posting review on trip advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We have noted your comments regarding your stay and we are concerned to learn that you were dissatisfied with some of the services provided at the hotel.

Your comments have been taken into consideration and communicated to the Management Team. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.

Thank you once again for your feedback and I look forward to welcoming you back to Novotel Sharm El Sheikh Resort in the future

Best Regards,
Mohamed Mansour
Front Office Manager
h1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 August 2014 via mobile

Let us say that it was good choice to come back to novotel beach sharm al shaikh. The place, beach, pool were perfect. Thanks to mr ehab, mr mohamed mostafa, mr peter and specially to tamer the pool bar attendance staff for making our stay good.

The spa overpriced but its not managed by the hotel. The sea activities also over priced and also its managed by 3rd party.

Stayed August 2014, travelled with family
Helpful?
Thank Walid fath el B... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed M, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 14 August 2014
Dear Walid fath el B... H ,

Thank you for taking the time to post a review on trip advisor.

We very much appreciate your positive comments regarding your stay at the Novotel Sharm El Sheikh Beach and Palm Resort.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward.

Once again thank you for choosing the Novotel Resorts as a destination for your holiday, and we are looking forward to welcoming you again and again.

Best regards,
Mohamed Mansour
Asst. Front Office Manager
h1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

We stayed for 5 days in Sharm the experience at the hotel was good, except for the service at the pool bar, where the drinks were always as hot as the weather, the all inclusive rate, really didnt work at all, because in the end we had to pay lots of extras. The location is great, the have a beautiful beach, with reefs and is a must snorkeling around them. The food, was ok, nothing amazing, and rooms clean and comfortable. The best night was the Egyptian menu, the chef was so kind and he makes the best Koshari and kebab.

Room Tip: If you really want to be in the beach get the room in the beach hotel, if you go to Novotel Palm you...
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ivan1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 30 July 2014
Dear ivan1505,

Thank you for choosing Novotel Sharm El Sheikh Resort for your recent holiday, and for posting review on trip advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are delighted to learn that you have enjoyed your stay with us and that we have succeeded to make your holiday a memorable one.

Your comments have been taken into consideration and communicated to the Management Team. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.

Thank you once again for your feedback and we look forward to welcoming you back at Novotel Sharm El Sheikh Resort.

Best Regards,

Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2014

What can I say! My wife and I have been going all inclusive now for about 15 years and can honestly say this is the best a/c hotel/ resort we have ever stayed in. It is in a perfect location, a short stroll into naama bay. The hotel boasts 3 beautiful pools, one on the beach side, and two on the Palm side. The private beach is fantastic, crystal clear water, with its own small coral reef in which you can swim with dozens of beautiful fish, and an array of water sports. The food, well, this is we're the novotel differs from anywhere we have been. The quality, selection, cleanliness, variety, and service in both restaurants is fantastic. A massive thank you to the food and beverage manager and all his staff. Every single member of the management and staff, is friendly and approachable, and are always asking if you are enjoying your stay and will immediately address any problems you might have. The level of hygiene and cleanliness is impeccable, and indeed neither my wife nor I suffered with a dodgy tummy( a first for me haha ) . Good mix of nationality at hotel( not overrun with the Russians). I think what makes the novotel stand out is attention to detail, regarding, hospitality, hygiene, cleanliness, quality and facilities, a truly wonderful 5 star holiday hotel/ resort. Thank you very much novotel and my wife and I hope to see you all very soon

Room Tip: Rooms in Palm side are quieter and bigger
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank colin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 30 July 2014
Dear colin m,

Thank you for sharing your feedback regarding your recent stay at Novotel Sharm El Sheikh resort

We appreciate that you took time to praise our hotel and its services, your positive view will be shared with team members accordingly.

We look forward to welcoming you back to our hotel on your next visit to Sharm El Sheikh.

Best Regards,
Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 24 July 2014

Loved the place ..it's cozy and small ..
The service wasn't at our expectation but there was a person called Salem from the staff, he was helpful and cheerful.
The pillows weren't that comfy but at the end we had a memorable lovely trip .

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ehab A, Front Office Manager at Hotel Novotel Sharm El Sheikh, responded to this review, 30 July 2014
Dear Nancy H,

Thank you for taking the time to write your kind review following your recent holiday at Novotel Sharm El Sheikh Resort. I’m thrilled to learn that you enjoyed your time and we truly appreciate your kind comments in particular that related to the helpfulness of the staff
The comments on areas that you note for improvement will be reviewed as we continually strive to deliver a product and service to meet and exceed our guests expectations.
We truly appreciate you taking the time to share your kind constructive feedback with us and I do hope we will have the opportunity to welcome you back in the near future.

Best Regards
Ehab Abdel Shakoor
Front Office manager
H1715-rd@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Novotel Sharm El Sheikh

Property: Hotel Novotel Sharm El Sheikh
Address: | Naama Bay, Sharm El Sheikh 32, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Sharm El Sheikh
#26 On the Beach Hotel in Sharm El Sheikh
#28 Luxury Hotel in Sharm El Sheikh
#45 Family Hotel in Sharm El Sheikh
#59 Romantic Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Novotel Sharm El Sheikh 5*
Number of rooms: 382
Official Description (provided by the hotel):
The Novotel Sharm El Sheikh is a 5 star hotel located on the picturesque Naama Bay in the Egyptian seaside resort town of Sharm el Sheikh. Enjoy the sun and the sea on the private beach or by the heated swimming pools. Whether with your partner or family, enjoy a unique holiday doing whatever you please. The Kids Club offers different programs of popular sports and a childrens pool. Relax at the bars, dine indoors or out at a choice of 3 restaurants, or enjoy the spa with oriental Hammam and massages. ... more   less 
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Also Known As:
Novotel Sharm El Sheikh
Sharm El-Sheikh Novotel

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