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“Disappointment”

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Concorde El Salam Front Hotel
Ranked #65 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Reviewed 28 October 2012

Have just returned from a week at the Corncorde El Salam Hotel. Still suffering with upset stomach, which began almost a week ago. Had to miss out on two trips that we booked, because had to stay near toilet all the time. Was told we could not claim a refund for the money we had paid up front for the trips. Restaurant was very confusing and more like a self service canteen. We had to find an unoccupied table, one of us had to sit at the table, to make sure someone else didn't claim it, whilst the other went to get their food. No-one to advise you what to do. Had to find the tea and coffee machines yourself and queue up to use them. Would advise to wait until later to eat, as the first hour or so is like a free for all. Russians pushing in and loading up their plates, sometimes two plates at a time. So much waste, as they don't eat half of what they have taken!!!! On arrival, whilst standing in bath having a shower, glanced at toilet pedestal and noticed it was soiled with some excrement. My husband had to clean the whole toilet, as I refused to use it until he did. Mentioned this to Rep at our Welcome Party the next morning and he apologised and said he would get the whole room cleaned, which it wasn't!!!! Only saw our First Choice Rep once during our week stay. Had to spend two days of the holiday in room due to being so unwell. No chance to use the infinity pool or lay on beach as all loungers were taken up. Such a treck from our hotel room down to the beach. Large incline down to beach, and uphill climb all the way back. Found that beach and infinity pool was full up with Russians, from both our hotel and the sports hotel. Felt holiday was not fully inclusive, only so until Sunset, then had to pay for drinks. Drinks were given in a small plastic cup by the small pool, which was only fruit juice, beer and fizzy pop. Asked for tea making facilities in our room, which would have expected to be there anyway, for a supposedly five star hotel. Had to pay extra for that. Also requested a mini-bar, which had to be paid for. We were given two tins of pepsi and extra bottle of water, supplied once only!!!

On a positive note, some staff were lovely, really friendly and helpful.

Trecked down to beach a couple of times to snorkle, but found it was so crowded, gave up and trecked back up to the smaller pool at front of hotel. I felt we didn't get to do half of what we planned, mainly because of being so ill and not wanting to stray far from my room.

The experience at the airport on return journey was horrendous. Like a cattle market. My husband and myself have done a lot of travelling and were really looking forward to our weeks rest, but by the end of the holiday, all we wanted to do was get home.

Room Tip: I think more mature english couples would prefer a room by the small swimming pool. More english pe...
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  • Stayed: October 2012, travelled as a couple
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1  Thank Geraldine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,129 - 1,135 of 3,305 reviews

Reviewed 27 October 2012

The hotel reception building itself is impressive with plenty of marble and chandeliers, and on several excursions myself and my daughter commented how much better 'our' hotel looked than others! The complex is massive, with accomodation buildings from the beach right back to the other side of the road. We were in beachfront room 5224, directly opposite the beach bar, and with views over the red sea to tiran island. The room itself was cleaned every day, with a bottle of water left for us, which we were able to chill in the very welcome fridge. During our stay our cleaner left a towel swan and a crocodile on our beds, and folded other towels into fans, etc. Safety deposit boxes in the rooms are free of charge with a digital combination which is chosen by you. The air con works a treat (essential in 40degrees) and in fact a couple of nights we had to leave it off as we were cold!!

There was plenty of food choice, with us always being able to find something we enjoyed, but we found the cakes looked better than they tasted! We spent most of our time next to the infinty pool (which is every bit as good as it looks in the pictures)..... You don't need to take your own towels at all as you can get them from the pool or beach fresh very day.

There are activities available, and we enjoyed 'aqua gym' at 1130 every day (somewhat spoiled by the ice cream afterwards lol). However the main 'stand out' point of the hotel for us were the staff......without exception, every member of staff, from the cleaners to the reception team/management were friendly and helpful, with nothing being too much trouble. We were always greeted with a smile, and got the impression that this was genuine! The staff truly are a credit to the hotel, especially Waleed in the piano bar, Hany in the main restaurant, and numerous others.

During our holiday we went to visit the pyramids in Cairo (LONG day, rickety aircraft)..... But would recommend.....try a boat trip to Tiran island for snorkelling stops......Quad biking, HOT and dusty but fun, and stargazing trip to the desert on a camel!!

All in all a Fantastic time, would suggest that the hotel supply a bit more information on check in about the hotel and what happens where perhaps a map? Also when we checked out we had to ask for assistance with our luggage (this was delivered to our room when we checked in)

I would return to this hotel and would recommend it to others ( if you can ignore the rudeness of 'some' guests!)

Stayed: October 2012
Thank Milliesk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2012

This our 3rd visit to Sharm el Sheikh, but 1st visit to Concorde el salam,and i must say we had a wonderfull time.(We were there from 11th oct till 26th oct) It was our honeymoon and we had a lovely drink delivered on a heart shaped cushion in reception and our photograph taken for us to keep, we were delighted. Our room was very clean with a huge bed, with a folder explaining meal times and list of excursions etc.Our balcony overlooked a smaller pool, but we were happy with that, it was 2 min stroll to main pool.Yes you do have to get up early to get sunbeds, but it's the same wherever you go, and it's not always the Russian's believe me. The British are just as bad.!!!! It got very busy on our second week so we moved to a patio area in front of the big waterfall, which was lovely it overlooked the sea and you could watch the boats, lovely area, don't know why we didn't go there in the first place. We will next time. The food was good, plenty of good choices, we missed the 7 pm scrum as we were told, never had any problems allway's had drinks brought to us. The soups were nice, didn't queue for pizza's you can get that at home.why bother on holiday try the different foods on offer. The cakes and pastry's were to die for, we did try and resist some day's. plenty of fruit jucies in the morning the melon was our perticular favourite. The swim up pool bar was excellent, alway's had drinks in 1/2 pint glasses, all the guy's worked hard all day and we alway's got a welcome smile. The beach did get very busy so we just went for a swim and sat on the sand for a while, my husband went snorkeling then came back to our sunbeds, you don't need to take towels it's only a short walk to the beach. The weather is fantasic in Sharm very hot so beware if you have young children.Soho square is a bit boring after a while, you can book a mini bus to Naama Bay in the evenings, but book early which we did on a number of occasions you can get a Taxi back we did all the time we went to Naama, but haggle the price, we never paid more that £5 equivelent. All in all we had a wonderful time, we will be back her next year i think. Funds permitting.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
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Thank DorsetKaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samirrashwan2000, General Manager at Concorde El Salam Front Hotel, responded to this reviewResponded 3 November 2012

Dear Guest,
I am happy to learn that our staff were able to create the atmosphere and the expected service for an enjoyable and very special vacation; we would like to thank you for your recent visit and posted review, hope to have the pleasure welcoming you again celebrating your 1st wedding anniversary with us.
Thank you for your continuous support and loyalty, we hope to have you again for the fourth time visiting Concorde El Salam Hotel
Thank You & Best Regards,
Samir Rashwan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

This hotel has some really outstanding staff that go that little bit further. It is because the staff are outstanding that they must be named (they were outstanding in service prior to any tips):
~ Kamel - a superb efficient cleaner who delighted in ensuring the room sparkled - nothing was too much trouble. Anastacia's is wonderful with greeting at each meal time helping guests and children.
~ Bakl and Ibrahim in the main restaurant who continually filled my coffee cup first thing on a morning : )
~Ali - the master chef of the Concorde bar pool who has a superb team ~ he takes pride in his cooking and we need him to cook in the UK!
~ Mohammed and Ahmed who work in the Gym across Concorde and the Sport hotel are great trainers and passionate about their work. TheUK folks including myself enjoyed training in the Gym as a break out of the 40 degrees heatwave.
~ All the gentlemen who work at the Piano bar (Mohammed, Omar, Ahmed plus team)
The mosquitos were not outstanding and precautions are required - in the room, skin applicator or spray and vitamin B from health food shop to take daily 1 week prior to holiday and throughout stay.
The Red Sea snorkelling is a must-do. The deserts at meal times have too many cakes or heavy pastries and ice-cream would be ideal for most children and adults. The food that is cooked for you is always the best quality and the fridge in the room with bottles of water is fantastic.

A pool view is worth asking for : ) For UK folks I would advise a travel kettle and english teabags

Naama bay is nice to visit (Mahoneys fish restaurant is recommended) if you are prepared to get hassled ~ it is not really UK folks way of approaching us to shop but there are difficult times in Egyptian business x

The bar at the beach is lovely ~ drinks after 6pm are overpriced so often the hotel pays for staff to work there and the bar is empty. The restaurant on the beach (Italian) has lovely staff and the price with discount is reasonable as an alternative to hotel food.

Soho fountains are lovely on the night to visit (5 minutes walk from the hotel) and the square. The desert by night trip is good value for money ~ stargazing.

The Piano bar was preferred to the entertainment ~ after one week the entertainment repeats the same into week 2.

I hope to return again in the future : )

Room Tip: Pool view are great and our pool was on the doorstep. My day started with a swim at 7am pre-breakfas...
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  • Stayed: October 2012, travelled with friends
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Thank Charlotte J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samirrashwan2000, General Manager at Concorde El Salam Front Hotel, responded to this reviewResponded 3 November 2012

Dear Guest

I would like to thank you for your wonderful comments, we do appreciate it, and happy to hear that you enjoyed your vacation. We also thank you for acknowledging our staff; and they were able to satisfy you.
We look forward to change your mind and plan to come back to our hotel in the near future.

Thank You & Best Regards,
Samir Rashwan
General Manager

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Reviewed 20 October 2012 via mobile

The good
1) nice infinity pool.
2) sea life on beach is good
3) Soho square nearby when you need to get out
4) cheap to get to naama bay if you want hussle and bustle.

The bad
1) food is very bland and very repetitive even with theme nights
2) service is terrible unless you tip everyone.
3) 90% Russian occupancy. they are rudeand push in everywhere with a few nice ones.
4) all inclusive is limited. sea view bar only till 6, IItalian restaurant only breakfast and lunch.

however meeting other people from the Hilton (next door) and the sevita one hotel down it seems they are all pretty similar for food and service just priced differently.

4 star no.... This is more like a 3 star. but at the price you pay you can't complain much.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank twista49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samirrashwan2000, General Manager at Concorde El Salam Front Hotel, responded to this reviewResponded 3 November 2012

Dear Guest,
I appreciate your positive points about the beauty of our premises, infinity pool and our beautiful beach. In Concorde el Salam hotel we are located in one of the best bays in Sharm el sheikh. And one of our principles is to provide the best service to our beloved guests, Moreover; we certainly would have liked to be informed of the circumstances mentioned in order to assist you in a timely manner. We would appreciate to have a second opportunity to welcome you and show you our commitment with excellence guest service.
Warm regards
Samir Rashwan
General Manager

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Reviewed 17 October 2012

My wife and i have recently returned from a smashing week at the Concorde. We booked in advance a beachfront room, which, though a little extra, was well worth it for the lovely views.
The hotel itself is always very clean, the gardens are well tended and the pool areas are spotless. we like the beach, and the one here, on 3 different levels, is spot on, though get there early before the Russians. The small jetty to the swimming area beyond the shallow coral is fantastic.
Evening enetertainment was very good, though we did spend most of our evenings strolling around Soho Square, which is literally paces away from the hotel entrance. Soho is lovely!! Very cosmopolitan, very very clean though a little more expensive than other resorts. However i feel if you want quality then you pay for it! We tried a couple of restaurants there, Chinese and Egyptian, and both were very nice. 70 quid for a decent meal, a bottle of wine and a couple of beers is'nt too bad in my eyes.
The food at the hotel, to be fair, was excellent. All of it always very fresh and lots of choice. We tried the beachfront Italian one night, for the buffet, and again it was all very nice. The beach bar serves very nice lunches and a good range of drinks too.
The staff are tremendous, even by Sharms standards!! Very friendly, always on hand, and always smiling.
All in all we had a lovely week in blistering sunshine, and would not hesitate returning, though we both do like to try different hotels.

Room Tip: Beachfront rooms do cost a little more, but well worth it, trust me!!
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  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samirrashwan2000, General Manager at Concorde El Salam Front Hotel, responded to this reviewResponded 3 November 2012

Dear guest

Thank you for taking the time to review your experiences of your recent stay at Concorde El Salam Hotel. It is always a great pleasure to receive such highly positive feedback, have shared it with all associates, they are glad to know that you had a very pleasant stay with us. Also we are glad to know that you did enjoy the high level of service provided by our staff
Thank you again for such a beautiful review, look forward to welcome you again for another pleasant stay.

Warm regards
Samir Rashwan
General Manager

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Reviewed 16 October 2012

The check in was OK; only 20 minutes from the airport so far so good... We arrived in the dark and were 'shown' to our room which was not the service I expect - we were taken to a point where the block could be seen and the porter/concierge just pointed to it and told us the room was 'in that block over there'. We weren't told what time food was served or given any information at all about the facilities. I'd booked the hotel to take advantage of the sports facilities but they were mainly in the other hotel that was across the road - this was not made clear in the brochure. However, due to an injury before the holiday I wasn't able to use them so I can't say what they were like although I would have found it very inconvenient to have to cross the road and try and find my way around the other hotel. No maps were provided to show where everything was.
The hotel is geared totally for Russians. They had different coloured bands and were given preferential treatment (although the rep said they paid a premium to get branded alcohol!). We were told that there was one visit to the on site Italian a la carte restaurant included in the AI package but when trying to book a visit were told we'd have to pay. Turns out green bands (non-Russian) only get a visit on Sunday evening, which is not very helpful when you fly from/to Stansted on a Sunday evening, meaning you can't book!
I didn't travel with children but was told the kids club was for Russian children only - I can't confirm this but if you are travelling with children I would double check before booking this hotel.
The beach towels were lovely and soft (and large) but the towel cards were numbered to your room which meant you could only return the towel to the place you got it. This was a pain if you collected your towel at the beach and later moved to one of the quiet pools. It was also hard to get a sun bed unless you got up at 0630 and claimed one with a towel or you bribed the attendant to reserve one for you. This was very annoying when the beds were often not used for more than 50% of the day but not available for anyone else.
Whilst there was plenty of food available nothing was labelled for vegetarians (do they have these in Russia?) so it was very difficult to be able to make choices and I ended up eating salad for most meals. Although the brochure says afternoon tea is available we never saw it and there were no notices in the hoteI or in the room indicating where it was served (we don't think it was!).
I have never been to a 5* hotel that didn't provide tea/coffee making facilities in the room - this was at extra cost (I was quoted 250 Egyptian pounds) which is ridiculous. Whilst water was available all day it was only in small plastic cups. At previous hotels in Sharm bottles of water have been available at breakfast to take for the day, which is a lot more convenient than having to keep getting up to fetch a small cup of water. (Although to be fair there was a large bottle of water left in the room each day - not the easiest to carry around though).
The shower screen was too small and it was impossible to shower without getting water all over the floor. For two days we didn't get a bath mat meaning we had to use one of the hand towels to mop up the very slippery floor. We had a small patio which got the sun very early (by 0630 it was hot enough to sunbathe) but to begin with we only had 1 chair and then later in the week no chair at all, although one did appear again for the last 2 days we never had 2 chairs at any point! On check out day I went back to the room just before lunch and found my key card no longer worked. I then had to go all the way to reception to find out why. Once I asked they quickly reinstated the key but I had pre-booked a late check out so the key card shouldn't have been cancelled.
Soho Square is very over rated and there should be a rep warning about the 'ice bar' which is a complete rip off (a very expensive visit to a deep freezer!).
I don't want this to sound all bad though - most of the staff were very friendly and the sun loungers were comfortable when you got one! The weather was superb (too hot at times) and the 'gym pool' was very quiet and relaxing. The free wi-fi in the piano bar was a bonus. Although very close to the airport there was very little aircraft noise.

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Teresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samirrashwan2000, General Manager at Concorde El Salam Front Hotel, responded to this reviewResponded 3 November 2012

Dear guest,
Thank you for your precious time you took to write your valuable comments, regarding the sunbeds, I assure that improvement of sunbeds problem is an ongoing process to satisfy our guests and we do agree that reserving of sunbeds and not actually using them is an unfair practise. We advise all guests that sunbed reservations are not permitted. Whilst the recreation team do their best to monitor and remedy any sunbed situation
We also have noted your comments and actions will follow.
We will be more than glad to welcome you back again and promise you will witness lots of improvements
Warm regards
Samir Rashwan
General Manager

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Additional Information about Concorde El Salam Front Hotel

Address: 91 White Knight Beach, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Romantic Hotel in Sharm El Sheikh
#50 Spa Hotel in Sharm El Sheikh
#61 On the Beach Hotel in Sharm El Sheikh
#65 Luxury Hotel in Sharm El Sheikh
Price Range: £42 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Concorde El Salam Front Hotel 5*
Number of rooms: 725
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Also Known As:
Concorde El Salam Sharm El Sheikh
Concorde El Salam Sharm Sheikh
Concorde Hotel Sharm El Sheikh
Concorde Sharm El Sheikh
Concorde Hotel Egypt

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