Dear our valued guest,
Thank you for sharing your candid feedback about your recent stay at our Hotel via TripAdvisor. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.
It is big appointment that we read you comments here on your recent stay with us meanwhile I wish to clarify few points .
I'm not sure what did you mean by "you had to bargain to get some of the features you purchased" ; here I want to highlight that in order to enjoy those benefits advertised on our Facebook Page, guests have to book us online, I wonder here how did you book us?
In the all inclusive, we provide water in glasses in the meantime, we provide every room with a large bottle of water daily and any extras will be with charge. This is our policy.
As for the butter, we never seek purchasing cheap products, we care at first priority for the quality, I have checked with the purchasing department and they confirmed it was changed as the type we used to have was not available at that time however we are back to it now. I'm sorry if you didn't like this type.
As for the food, Our food in general is very good to excellent according to our surveys, for an all inclusive concept hotel.Chef puts in a great deal of time and effort to provide a variety of interesting and appealing dishes to our multi-national clientele and if there was nothing to your taste then Chef would have been delighted to discuss with you how he could have helped.
As for your comment on the animation, please note that your comment has been shared with the team for an action, more entertainment options will be on offer. Thanks for highlighting this comment.
As for the shuttle bus to Namaa, this comment has also been shared with the team for an action.
I'm not sure why you didn't like our Sundowner bar, it is located in the middle of the royal wing swimming pool and you can reach it by a bridge, this is how it was beautifully designed.
At last, I am truly disappointed to hear that you felt that we do not care. It is our mission here to care for guests and to make them happy and if we failed to fulfill this target, we wouldn't receive such a big number of repeat guests and positive comments on social media and in our internal guest satisfaction cards. I assure you that this is not the case and I wish we could have met to discuss your comments further.
Clearly, we did not manage to meet your expectations on this occasion and for this we are sorry, but we thank you for choosing the MARITIM Jolie Ville Golf & Resort and for writing in.
Your sincerely,
Hotel Management