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“great holiday lovely people”

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Sonesta Beach Resort & Casino
Ranked #78 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
preston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“great holiday lovely people”
4 of 5 bubbles Reviewed 8 July 2014

stayed 2 weeks 18th june to 2nd july had a great time resort as a lot of people say is not 5 star if you compare it to other places in the world but it was spotless gardens are very well kept well done to all who look after the gardens . the rooms were very clean and spacious Sheriff kept it very clean and was helpful and friendly nothing was to much trouble stayed in room 2703 overlooking the cactus pool as were most of the British it was quiet round the pool with plenty of sunbeds a much needed cold flannel handed out in the heat of the day.
Drinks were as is usual round pools were served in plastic glasses which i personally dont like but fully understand
Food was always hot so i don,t no what people are on about when they say it was cold i am a very fussy eater and could always find something to eat there is only so much you can do with chicken and beef don,t forget this is a muslin country were pork is not served
The beach is a little overcrowded but beeches are a premium if you like the sea go a little farther out and it had some great reefs
Would not hesitate to stay at this hotel again

Some tips
Mosquitoes are a pest take some good repellent
A visit to Hollywood and Soho square a must

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank PrestonBossman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 11 July 2014
Dear Guest,

The Cactus Pool is the preferred area for the British it seems so we tend to accommodate them there, unless they request otherwise, of course. The pool itself is lovely and there is a pleasant pool bar with a lot of chatty people getting to know each other – it’s a very friendly place.

It’s good to hear that even as a “fussy eater” you enjoyed the food and always found it hot – also very important.

So thank you for the review of your “great holiday” and we look forward to the next one.

With kind regards,

Medhat Fathallah
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (587)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wolverhampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Arrived about 11.30pm,a welcome cold drink awaited us in reception. Our cases disappeared and then reappeared at our room! Room was large and airy, cleaned every day to high standard and lovely shapes made with our towels were left on our beds. All the areas of the hotel were spotless clean and magnificently maintained, the pools were great, think I got waterlogged. Food was good and plentiful, even for a fussy eater. If you cant find something to eat then you must be a right old moaner! All of the staff in the restaurants were really friendly and attentive, they couldn't do enough for you, as is said to be the case for all of the hotel staff. We had a great holiday and would certainly recommend this hotel to our friends. If you can not give this hotel a great review then you must be a serious moaner and not be pleased unless you can find something to moan about!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank michelle s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 11 July 2014
Dear Michelle,

We are indebted to you for this lovely review and I am so pleased to read that you had such a laid-back, relaxing holiday together. The staff do go that extra mile to ensure that our valued guests have the best time possible and it’s good to know that they served you well.

We look forward to welcoming you back again next year for another week or two of pampering. Thank you for taking the time out to think of us.

With kind regards,

Medhat Fathallah
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 7 July 2014

Not much to say about the entertainment which was not bad at all in the evenings with Russian entertainers really putting on a good show !

This is the only problem I had and it was enough to seriously anger me throughout my stay.

I had serious concerns over staff around the pools and bars though who spend most, if not all or their time chatting up the holidaying making girls. I have been in 5 hotels in Sharm and this is by far the worst for it. I am no pride or killjoy. I complained to the management about one particular barman (Egyptian, black slicked back permed hair who worked in the sports bar by the pool on loan from one of the restaurants) who was literally fondling and making strong advances on girls that could not have been older than 12 years of age. I informed management that if he were in England he would be in jail.
The bar staff appear to enjoy squirting the legs of female kids with a bottle used to clean tables, then physically wiping the kids legs down whilst flattering them and stroking their hair. This occurs when, I have no doubt, the Russian parents are getting wasted on the all inclusive booze elsewhere in the hotel. If I were a parent witnessing this kind of interaction from a barman to my daughter I would have difficulty restraining myself.


The first time I felt Tripadvisor were irresponsible stopping my first review of this behavior. I hope for the protection of minors they allow this to be printed.


Ladies and gentlemen, I traveled solo to this hotel so was not occupied with a partner and thus distracted so could easily see what was going on. The bar staff WILL attempt to take your wife or girlfriend and given the chance your daughter too. This is not a joke. Managements response when I informed them about the barman was "Oh no, not him again" and then tried to tell me the "It is the Egyptian way" which I firmly told them it was not the correct way. The staff know little to no boundaries and probably do not care. I severely warn anyone who might consider going to this place with children or a rocky relationship to be mindful of this hotel.

Outside of that the staff in the restaurants work very hard and the food is better than many hotels in Sharm.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mikequality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 17 July 2014
Dear Guest,

This review creates several areas of concern for us not least of which is the fact that we are not sure that you have the correct hotel.

We do not have a barman with slicked back permed hair. Even more importantly we do not have sports bar by the pool or anywhere else for that matter. All of our staff are fully aware that they should not be touching any guests, male or female, young or old. They would not be squirting the legs of the children at all – ever.

Your allegation of the management response is unbelievable as I can categorically state that no manager in my hotel would have responded in this absurd way.

So sir, I urge you to remove this review from this hotel and re-post it on the correct page.

Many thanks for your cooperation.

With kind regards,

Medhat Fathallah
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staines, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

my wife and i stayed in spet last year. asked for a quiet area and got exactly that
Room had large bed seperate sofa area, bathroom and dressing area
Food was good and the additional reastaurants were fanstastic
We didnt get to involved in the entertainment so cant comment and the beach area was very small but we dont venture far from the pool
The pool areas were clean and tidy and the cleaning was very good - i had emailed the hotel several times pior with requests for cake and champagne in the room and it was there ready
I could not fault this hotel - we are looking at sharm again and i cant find anything that i think will match this

Room Tip: ask for a quiet area - they have two main testaurants, they do shut one if things are to quiet which...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 9 July 2014
Dear Charlie,

In our opinion there is no other hotel that can match what we do and I am delighted that we agree on that point. I’m so happy that you enjoyed your holiday with us last September and we managed to arrange everything you wanted, so I hope that we will be able to make some special arrangements for you once again. Just let us know.

Thank you for the review.

With kind regards,

Medhat Fathallah
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tynemouth
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

We stayed for two weeks in room 315. Room was 3 star at best but served the purpose and was clean and comfortable.The best thing about this hotel was easily the quality of the staff.Genuinely helpful and friendly, not 'playing for tips', and those I spoke to seemed to enjoy working for the company saying they were well looked after and it showed in their service. The Hotel is huge but never felt unable to cope. Excellent sun loungers were always available around all the pools and little bits of maintenance were carried out swiftly and unobtrusively. Anything I saw break was fixed within hours a sign of a well run hotel. Food was of a good standard for a high volume international buffet,but the highlight for us,was a paid for meal, in the on site Tandoori restaurant. The curries were absolutely fantastic, rich and tasty with no excess oil.Highly recommended. The hotel is placed at the quiet end of Naama bay with a pleasant 20 min stroll along the promenade to get to the more lively centre. We'd read terrible reviews of hassle and agressive touting in Naama butcfoundcthis not to be true for us. A single friendly 'no thanks' was usually enough to bring any exchamge to a close. The beach is broken up in to small private sections for individual hotels. Sonesta's section is ok. The beds are a little scruffy but have thick mattresses. There is an area roped off for snorkelling and outside this area is for motorboats and such like to come in to shore. I found during the day, inshore snorkelling to be very unpleasant with a lot of diesel and debris in the water. The coral was all but dead due to tourists. However the fish are there to be seen. Further out ,there is more live coral and less diesel but I found myself surrounded by large glass bottomed tour boats. TOP TIP. If you can haul your carcass out of bed, 6am til 8am the snorkelling is fantastic, with none of the unpleasantness ,noted earlier,present.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Steves565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 9 July 2014
Dear Steve,

Thanks for the valuable tips. The readers like those and it’s important to pass these little snippets of information on – it can improve the holiday no end. Thanks also for writing this review as it is clear that you enjoyed so many elements of your stay with us - hopefully enough to return.

We welcome comments from our valued guests as the feedback helps us improve the service and make changes , however minor they may be so we’ll take your comments and discuss them together to see what can be done and we thank you for this also. Very valuable.

Hopefully we’ll see you again in the not-too-distant future.

With kind regards,

Medhat Fathallah
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
plymouth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014 via mobile

We stayed a week at this hotel and loved it, we can not praise the staff enough! They were amazing, so friendly, funny and welcoming. They always had a smile on their faces and were always up for a chat which was lovely. They're always willing to help and the waiters will remember your faces and what drinks you have etc throughout your holiday and make sure you're looked after the whole time. The food was lovely, something for everyone even the fussy eaters! They had themed nights every night e.g Egyptian, Italian, Chinese, Indian etc very yummy food! Entertainment was ok not great but we still enjoyed most of nights entertainment, personal taste I suppose :) the room was lovely, lots of space and clean. The hotels grounds are beautiful, with gardeners out everyday maintaining the grounds. We loved this hotel, loved the staff, loved the food, we just loved everything about it! Thankyou so much everyone at Sonesta! Would highly recommend staying here

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Nod94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 7 July 2014
Dear Guest,

Many thanks for the recommendation and the “fantastic” review. It means a lot to the staff to see such nice reviews and comments about their work and it gives them a great boost.

Hopefully we will see you again soon and we’ll be ready to help you have another “fantastic holiday”.

With kind regards,

Medhat Fathallah
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
1 review
5 of 5 bubbles Reviewed 5 July 2014

just booked for 3 rd time carnt wait.....brill hotel brill service best location RECOMEND..GET BOOKING...pools great about 5...gardens beautiful..food brill.even if a fussy eater,you will enjoy this hotel...staff brill,do anything for you...drinks great...rooms brill,go for the upper rooms good veiw...some shops on sight..narma bay a stead 20 mins down prom just ask for directions..you will have a good time at this hotel

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank banks,s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sonestasharm, General Manager at Sonesta Beach Resort & Casino, responded to this review, 9 July 2014
Dear Guest,

What a lovely review and done in a wonderful bullet point style – thank you so much for thinking of us and the readers on this forum.

It seems that you thought that everything about the hotel is fantastic and we couldn’t possibly disagree with you so we’ll just thank you and look forward to your 3rd visit.

With kind regards,

Medhat Fathallah
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Beach Resort & Casino

Property: Sonesta Beach Resort & Casino
Address: Naama Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Best Value Hotel in Sharm El Sheikh
#40 Family Hotel in Sharm El Sheikh
#41 Romantic Hotel in Sharm El Sheikh
#50 Top resorts Hotel in Sharm El Sheikh
#57 Spa Hotel in Sharm El Sheikh
#70 On the Beach Hotel in Sharm El Sheikh
#76 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sonesta Beach Resort & Casino 5*
Number of rooms: 505
Official Description (provided by the hotel):
Sonesta Beach Resort & Casino Sharm El Sheikh, stretching across the sands of Naama Bay, overlooks the Red Sea and South Sinai desert and mountains. The resort's traditional Arabic domes and archways form a village-style ambiance. The resort offers a private beach for the world's best scuba diving in the Red Sea's legendary waters, and seven swimming pools for relaxing laps in the sun. ... more   less 
Reservation Options:
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Also Known As:
Sonesta Beach Resort And Casino
Sonesta Beach Hotel Sharm El Sheikh
Sonesta Sharm El-Sheikh
Sharm El-Sheikh Sonesta

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