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“Was sad to leave”

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Sharm El Sheikh Marriott Resort
Ranked #55 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Flitton, United Kingdom
1 review
“Was sad to leave”
5 of 5 bubbles Reviewed 31 March 2014

Have just got bach from a 7 night stay at the mountain side of the resort. Was a fantastic holiday, weather was perfect, resort clean & immaculate, staff polite & helpful. Rooms are a little tired & could do with a makeover but they are clean & have everything they need. We stayed all inclusive & the food was lovely. Ahmed who works at the pool bar & in the restaurant was always there to welcome us & Mohamed looked after us well during our meals. The cleaner was always smiling & so polite. Not 5* to English standard but we didnt expect it to be. We had a wonderful stay & would definitely come back to this resort.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna , Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Savina,

We sincerely appreciate you taking the time to write your kind review following your recent stay with us.

We were delighted to know that you had a good holiday and that we were able to meet your expectations with the product and service delivered. Your comments stated are very much appreciated and will be shared with the concerned managers.

Your kind comments regarding the hospitality of the hosts you kindly mention by name will be very well received by them and I will personally ensure that they are recognized for this.

Once again we thank you for your kind positive words and we hope we will have the opportunity to welcome you back again for some more sunshine sometime soon.

Warmest Regards
Reham
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2,090 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (345)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
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  • Any
English first
London, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 31 March 2014

Was disappointed with the hotel , I think this was due to my extensive travel and in the main I stay in Marriotts all over the world and enjoy the very high standards and in the main consistency around the world with great brand and service>
Im sorry to say that this hotel (mountainsaide) did not meet theses standards.
I booked this hotel for a hen party, I personally choose this hotel as I say my normal experience is fanatstic and Im a Silver Elite holder.
The start of the holiday was when checking in reception there was only I person , who was not very happy, with 12 of us checking in this took some time.
The room was very shabby for a 5 star Marriott was not what I am use to the room as very tired, the curtains need replacing , the bathroom needs upgrading,not that clean.Definitely not Marriott standard.

Clearly the Marriott do not know how to cope with All Inclusive, this was very limited and restricted , not much choice at all it all.
The service in the bar was so slow as there was only one member of staff serving most evenings.

One day 4 of the girls waiting 2 hours for a snack around the pool bar !

The food in the marrioot across the road was great which was only allowed for AI guest to use lunch time

AIl inclusive finishes after breakfast on your last day ??

On the positive side , all the waiters and staff were brilliant they could not do enough for you they tried so hard , very polite and a pleasure to the hotel
they were great in both hotels, we did have a good time at the hotel ... just a bit disappointed with some standard of room and lack of AI

Room Tip: Room with pool view
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mollyroseski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna , Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Mollyroseski,

We trust this finds you well and sincerely thank you for taking the time to write your kind positive and candid review following your recent stay.
I was delighted to know that you enjoyed your time here with us and had a great holiday.

Your comments regarding the check in, the all-inclusive and the lack of service are well noted, considered and shared with the concerned managers. We sincerely thank you for choosing Marriott for your most recent stay in Sharm El Sheikh being a frequent traveler to this area and we very much look forward to welcoming you back again soon.

Once again a sincere thank you for your kind comments which are very much appreciated and we will have the pleasure to welcome you at the Resort sometime soon

Many thanks,
Reham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wakefield
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

Just arrived back from the marriott sharm el sheikh check in was quick taken straight to our room,needs updating the bed was very comfy and large,everything in the room worked no problems there.
The food was not very good we had to eat out a few times, and having to walk over to the beach side for our dinners,then when you was on the beach for the day being a/l couldn't get anything to drink unless you walked back over to the mountain side or pay for it, it was a bit of a pain.
The staff was all brill could not do enough for you and the rooms were cleaned every day.
there is a problem with the flies but that nothing to do with the hotel they can,t control them and the mossies i had 21 bites just on one leg they did spray our room for us.
The animation team was good though we didn,t participate they always came and spoke to us stephanie was the one that took the time with us making us laugh.
The two staff that stick out with us was the guy on the pool bar and the guy in harry,s bar they was brill,
Would we go there again it certainly is not a 5* only 3* for us so no we wont go there again you get what you pay for

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackiebc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna, Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Jackiebc,

Thank you very much for taking the time to write your candid review following your stay with us here.

The comments you make are well noted and will be shared with the concerned managers ensuring that corrective actions are in place.

I do hope I have been able to restore your faith in the importance we place on our service delivery and I sincerely thank you for sharing your feedback with us.

I can only hope that you will reconsider visiting the Marriott here in Sharm El Sheikh at a future date when I am confident you will see the necessary improvements in place.

Regards
Reham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Just come back from a fantastic two week holiday - love the place.

I have been coming to Sharm el Sheikh over the last eleven years staying at the Sharm el Sheikh Marriott Beach hotel every March and Septemer. The hotel and staff provide everything you need to enjoy your holiday, The staff are great they make you feel special nothing seems to be a problem. From Islam and Waleed on the front desk to Larisa in Guest Relations Even the General Manager Elaine gets out and about taking time out from her busy schedule to greet you.

Breakfast - a buffet breakfast which changes each day, great selection to choose from and the egg chef Mohamed will greet you with a wide smile.

Your room is spacious and beautifully decorated and spotless, the beds are heaven you sink in to clean bedding watching the tv enjoying a 'night cap' - wonderful. The bathroom is also spacious and spotless. There is a safe in your room which is easy to use.

The pool Wow! it is cleaned every morning and the sun bathing area is also spotless you can enjoy the waterfall where you can sit on stools under the waterfall and have a beer. Look out for Abde the pool attendent he speaks very good english and always at hand to help if needed.

The beach is only two minutes across the boardwalk at the back of the hotel, look out for Mohamed he looks after the Marriott's beach and sun loungers - great guy.

If you are thinking of going to Sharm for the first time (or have been before) consider the Marriott as it will leave you with lasting great memories that will make you want to go back - that's what happened to me.

Sharm -el - Sheikh is safe - so glad our Government allows us to travel.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Doreen

Thank you very much indeed for writing such an extensive review following your holiday with us here in Sharm El Sheikh. It was a great pleasure for us to have you back.
I was delighted to know that you had a great time and the product and service delivered to you met and exceeded your expectations. It will be a pleasure to pass on your kind words of praise to the associates you are kindly mentioned who will be so pleased to know that you remember them well and they were able to make your stay special.

We truly thank you for your loyalty to Marriott and we very much look forward to welcoming you back in September.

Regards
Reham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Returned for a second stay for 10 nights in this hotel. LOVE this hotel - food is lovely, can be a bit samey for an all inclusive price i dont think anyone has grounds to complain! Love breakfast omlettes and pancakes and fresh fruit! Drinks all good, cocktails available on all inclusive and local spirits and beers. Location of the hotel is great, 10 min walk to naama bay, usually hassle free as a walkway goes all the way down from hotel to the bay. Beach is good and always clean, plenty of sunbeds. Pool at mountainside if heated and also clean and plenty of sunbeds. Room decor a bit dated, but good and large and clean!! Staff at this hotel are all lovely and will go out of their way to help you - Salah on the pool bar was brilliant, always smiley and happy to help. Animation team do try and get people up but most people dont seem bothered, water aerobics was good fun and my boyfriend enjoyed the water polo. Would def recommend this hotel and will prob visit again next year! Thanks marriott and all the staff who made the stay great for us again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0sebaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna, Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Rosebaker

Many thanks for taking the time to share your kind review following your recent stay here with us in Sharm.

We were delighted to know that you enjoyed your time and I sincerely appreciate you taking the time to recognize Salah for the Billiant service and hospitality he provided to you.

Thank you for choosing Marriott and we very much look forward to having the pleasure of welcoming you back sometime soon.

Many Thanks,
Reham
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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 March 2014

We have just returned home from a 5 night stay at the Beach side complex. From when we landed at the Airport the service that they provided was great , throughout our stay the staff couldn't of been more helpful. The room, pool, beach & complex were clean & up kept to a high standard. The only negative points were that the pool wasn't heated & we were constantly annoyed with flies on the beach & around the pool. I would recommend this hotel to anyone & will definatly stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna, at Sharm El Sheikh Marriott Resort, responded to this review, 1 April 2014
Dear Chris,

It was wonderful to have you here with us at Sharm Marriott.
I am delighted to know that you had a great holiday with us in Sharm and we also keenly await your return.
Your comments regarding the heated pool and flies are well noted and shared with the concerned Managers.

Thank you so much for posting your kind review and we very much look forward to seeing you again soon.

Regards,
Reham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire, United Kingdom
1 review
4 of 5 bubbles Reviewed 27 March 2014

The staff go well out of their way to make you feel comfortable. They cannot magic the flys away unfortunately. Food wise, I felt more could have been provided. The animation team are very friendly, you will meet the friendliest and happiest Russian woman in the world wearing a USA top.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilipOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott Sharm ... R, Reham El Banna , Executive Office Manager at Sharm El Sheikh Marriott Resort, responded to this review, 29 March 2014
Dear Philipowen

Thank you so much for taking the time to write your kind review. I was delighted to know that you had a very good holiday with us here in Sharm El Sheikh Marriott.
We sincerely thank you for choosing Marriott for your holiday in Sharm El Sheikh and we very much hope we will have the pleasure of welcoming you back again soon.

Warm Regards
Reham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sharm El Sheikh Marriott Resort

Property: Sharm El Sheikh Marriott Resort
Address: Naama Bay, Sharm El Sheikh, Sharm El Sheikh | P.O.Box 27, Sharm El Sheikh 46619, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Spa Hotel in Sharm El Sheikh
#51 On the Beach Hotel in Sharm El Sheikh
#55 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sharm El Sheikh Marriott Resort 5*
Number of rooms: 520
Official Description (provided by the hotel):
Discover five star luxury at Sharm El Sheikh Marriott Resort. Centrally located within walking distance of the city's vibrant night life, Resort offers outstanding service and amenities for your Red Sea holiday. Stretch out in one of our 520 elegant hotel rooms, spread among two distinctive buildings beach side and garden side , with spectacular views of the sea ,pool and garden. Our 5 star hotel in Sharm El Sheikh boasts a variety of exquisite international fare - including sumptuous cuisine at Parmizzano, our fine Italian restaurant, and the award-winning Japanese restaurant and bar, Kona Kai. Our resort in Sharm El Sheikh is pleased to offer wireless Internet access in public areas, a swimming pool, and a fully equipped health club with a gymnasium, sauna, steam, and massage rooms. Venture outside and take advantage of our hotel's wide range of water activities, including scuba diving and snorkeling, or simply relax by the beach. Extraordinary experiences await you at the Sharm El Sheikh Marriott Resort ... more   less 
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Also Known As:
Sharm El Sheikh Marriott Hotel Sharm El Sheikh
Marriott Sharm El-Sheikh

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