This is a brill place to holiday. The staff, especially restaurant staff,(Thanks to our super hero Tariq the Maitre 'D') were attentive and helpful, funny, pleasant with everyone, and natural. They remember names and make you feel 'special'. The reception staff are helpful, attentive and the TC staff were the best.
The bar set-up needs looking at. When we first arrived we were allowed to get our drink from the A.I. bar and take it into the lobby. This was done by people when the weather was a little cool at night or too hot in the day.
We were all enjoying our drinks and chatting with friends etc in the lobby bar having had to dive inside because of a sudden rainstorm when we noticed the waiters were taking peoples drinks off them and asking them to leave the lobby. Being the nosy sort of person I am I asked what was going on. We were told that drinks brought in from the All Incl bar were not allowed to be consumed in the lobby. When we said we had done this for a week we had been there we were told the owner of the Hotel was in the lobby and did not want his furniture damaging with maybe a spilled drink. A young mother next to us had her 3 year old sleeping on the settee and was told to wake her up and take her out. The rain was teeming outside but when we started to object the owner shouted 'get them out or check them out' the young mother panicked and woke her sleeping child and had to take her out in the rain. We stood our ground for nearly an hour which really riled the owner and he kept sending people over to tell us to leave. We only gave in because a member of staff, who is really very nice, came and asked us to leave and had such pleading in his eyes we gave in. Next day he apologised and said had we not gone he would have lost his job. The owner is the most arrogant, obnoxious, rude, spoilt person one could meet. He does not deserve to get our money, he thinks we are all scum and cannot be trusted to look after 'his very expensive furniture' in the lobby. We all paid a good amount to stay here but now no one is allowed to take any drink in the lobby. There is a 'pay as you go' bar in the lobby and only drinks from here can be consumed in the lobby. This bar is really expensive so don't try it.
Away from all this we considered never going here again but the staff, the resort itself(rooms and views to die for and beds that can keep you asleep 24/7)the restaurant staff and bar staff override the ignorant arrogant owner. The pool bar waiter runs around the pool in 35 degree heat and still keeps smiling, the restaurant staff rush about under Tariq's watchful eye keeping everyone happy yet they all, every last employee keep smiling and laughing with us.
Lastly I would like to say that the Management Team are great. Valeria (my namesake) was most helpful every problem we had. The other reception staff always had a smile and helped any way they could.
This hotel is set in beautiful grounds. The rooms are massive, clean, safe, with a bed to die for. The entertainment needs looking at but hey ho we all make our own entertainment on holiday. There are no drunks mainly because there is usually a queue at the bar but we are a patient race so nobody bothered. Only let down is if it rains (as it did) there is nowhere to get a drink after 10.00. The outside bar has to shut (electric and water don't mix) and the pool bar shuts at 10.00pm There needs to be somewhere to sit either in the dry or the cool. Please sort this out.
Tariq, we will be back and you had better be there when we do.
- Official Description (provided by the hotel):
- Le Royal Holiday Resort Sharm El Sheikh is the latest addition of Le Royal Hotels & Resorts, a brand celebrated for premium standards and a hallmark made of excellence and comfort.426 luxury accommodations, 12 exclusive Food & Beverage outlets, state-of-the art Wellness Center, extensive Aqua Park are just a few of the top facilities featured . ... more less
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