Stayed 3 nts in Savoy on B&B basis and it was a nice, reasonably relaxing stay with a few hiccups around service and communication in English.
Very clean, spacious, comfortable and well maintained room, nice breakfast variety - loved the fresh strawberry juice, although the processed meat mini sausages were horrible and the mini croissants too dry and hard in the warmer. Tried a burger at the beach cafe and it was really good. The Cave Bar is nice by day or night. Loved the beach and it wasn't over crowded either which was a plus. Enjoyed the free entertainment at Soho Square. The Salon du The is perfect to look out over the fountain and the hostess Samar is really lovely and friendly.
Went to make an appointment for a massage at the spa and was told you need to book a day in advance; this was not in the extensive information catalogue however, the therapist was very good despite not being given my health information form in front of me to discuss anything. There was an incident with me having a reaction to the facial which she promptly stopped but said she had asked me if I was allergic to anything (usually not as I've had many facials) yet couldn't tell me what was in the product. It's not branded products so if you have sensitive skin take heed.
My laundry was not returned to me and I had to chase it at 10pm. Luckily the operator, Michael was very helpful and had someone find it and bring it to me within 30mins. I was very impressed by his manner and service.
On another occasion I was going to order room service but on being told it would be 30mins, I decided against it and quite clearly told the Room Service Operator not to order it but it turned up at my door about 15mins later with the waiter not understanding why I was told it would be 30mins.
Saffron Restaurant was fantastic - cannot say enough about how good it was for service and food. Best Lebanese food I've had outside of Lebanon.
Bombay Restaurant was not as good and I complained to the manager about the quality of the pilau rice, dry meat, mild and not medium spicy sauce and the waiter whisking my unfinished drink away before bringing the next one. He asked me to return for a 'special' meal/experience just for me the next night but as I've expressed in my guest comments, I felt this would be at the expense of someone else getting the correct level of quality and service.
Caligula, the hot rock restaurant had great food. All the meat is Australian and my organic veal was beautiful. The cocktail I ordered was not and after refusing a 'special one just for me', I stuck with beer. Samir who served me at the start of my meal and dealt with the cocktail situation was excellent however, the waiter who took my food order and continued to serve me was not and it was obvious he took a dislike to me for complaining. Even the restaurant manager avoided me after I refused his insistence of another 'special for me' cocktail when I'd already ordered a beer. Trying to explain I wanted to finish my drink before I had dessert almost turned into an argument until I realised that the waiter only understood certain English language phrases. Service was slow and my bill was wrong but the manager from Rosmarino was working in Caligula that evening (along with Samir) and he was very quick to make sure it was corrected. In fact, the service level difference between the Caligula staff compared to the Rosmarino staff was evident in their efficiency, manner and attention to detail.
In general, I found the service slow in Savoy despite it not being that busy and even experienced a surly bar tender on my first night in the Safari Bar. You'll never be given a copy of anything you sign for to go on your bill and there's no facility to check your bill other than asking Reception for a copy. I put this down to mainly dealing with all inclusive guests.
The housekeeping staff were great and did a fantastic job and the hotel has a green policy with towels which is nice. Having tea and coffee available in the room was great but it wasn't replenished and the creamer was horrible. Some UHT milk portions would have solved this.
In the hotel information catalogue which is really extensive, they say there is a bank within the hotel but it has closed down so for currency exchange you need to go to the HSBC in front of the hotel. There is however an ATM in Reception.
Shopping is mainly high-end products with a lot of jewellery and handbags on offer. The jewellery shop in the Savoy was quite good but no one has much for men except watches. The supermarket has a great variety of snacks and chocolate as well as souvenirs but there's not much in the 'Khan el Khalili' which bears no resemblance to the real Khan el Khalili in Cairo but again, as it's mainly for all inclusive holiday makers who don't go outside Sharm, I can understand why. There's also an Egypt Air Duty Free shop.
Overall it was a good stay and I would stay again knowing what to expect the second time around. The hotel is mainly for package tour style holidays and the majority of guests were Russian when I stayed and the staff seem to speak more Russian than English. I would recommend the hotel to friends after advising them on where to eat and I would strongly recommend that you book for dinner as a lot of non-Savoy guests come to eat in Soho Square so you can end up waiting for 30mins to get into your restaurant of choice.
Finally, I must say that the lady Maitre D' who coordinates the bookings at the Soho Square restaurant complex does an amazing job. She was totally brilliant when being harassed by 2 very tall, large 'gentlemen' who insisted on being seated without a reservation and literally had her backed up against a wall (they nearly knocked me over to get to her). She was calm, professional and polite with them and when it came to dealing with me straight afterwards, she was exceptionally pleasant. Truly outstanding.
- Official Description (provided by the hotel):
- Savoy Sharm El Sheikh is located near Ras Mohammed National Park inside SOHO SQUARE, the 5-star hotel offers 136 sea view rooms, 55 pool view rooms, 161 garden view rooms, 46 triple rooms, 2 special care rooms, 13 diplomatic suites, and 1 presidential suite. The hotel also features a private beach, 5 swimming pools 3 adult pools (2 heated in winter time) and 2 children's pools (1 heated in winter time) , 5 Bars (1 pool Bar) , and 6 restaurants Savoy hotel offers different types of meal plans that ensures you trying everything starting from the hotel’s main restaurant to Soho Square different restaurants and cuisines; standard Bed and breakfast, half board, full board, S-Class (ultra all-inclusive concept) , and half and full board dine around option (which SOHO Square restaurants as well) Diving or at least snorkeling with a PADI approved dive school on the beach. In the hotel we can find tennis, squash and beach volleyball courts as well as a modern gym facility . Sauna and Jacuzzis, as well as a range of beauty and spa treatments. Each room features adjustable air conditioning, WiFi access, mini-bar, en suite bathroom and hairdryer, and a private terrace overlooking our gardens , pools, or the beach. ... more less
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- Also Known As:
- The Savoy Sharm El Sheikh Hotel Sharm El Sheikh
- Savoy Hotel Sharm El Sheikh