We are very happy and satisfied with our stay at Savoy. It is a beautiful hotel with a great beach. I do have a few mixed reviews of this hotel for there were a few mishaps and several things that do need to be improved upon. Are these mishaps a deal breaker? No they are not. I would return to Savoy and I do recommend this hotel.
Welcome: We were 2 rooms checking in. We were welcomed very professionally and served welcome drinks. We would find out at the end of our stay that when checking us in, the front desk mixed our names and credit card information to our other party's room. This caused a lot of frustration throughout our stay, since we were required to give our full name and room number at the bar, restaurants, etc. When checking out, the front desk dismissed the error lightly. They didn't even apologize. However, this "light" error caused a lot of confusion for us and for the staff. Once we were even chased by one worker from the bar, all the way outside as we were headed to our room because our name did not match the room number. We couldn't figure out why this kept happening until the very end. When we were checking out, it was frustrating for our two rooms, trying to figure out what charges belonged to what room.
The room: Our room was very spacious and very clean. Bed was very comfortable and the pillows were soft. The room had a door that opened to a very nice outdoor balcony. The bathroom was clean, hot water in the shower with strong water pressure.
The Beach: Great beach at the hotel! We went in December, the water was a little cold but that did not stop people from getting in and enjoying the water. Many people were relaxing and snorkeling. There is sand and an actual beach, along with the walkway (a palapa) leading up to the deep end of the water.
Breakfast Buffet: Lots of food options catering to the different visitors. Omelet station, falafel station, fresh mango and strawberry juices were delicious, and all the stuff you would expect in a breakfast buffet. The buffet was included in the room price.
The lobby: Very tastefully decorated for Christmas. It's easy to go rather silly with Christmas decorations, but Savoy decorated just right. White and blue lights everywhere and a beautiful Christmas tree in the front. All the Christmas decorations matched the outdoor pool lights and matched the decor at Soho Square.
Shopping Area: The hotel has a few shops on one of the floors. Everything from jewelry, to spices to typical Egyptian souvenirs. Prices in these shops are very reasonable, without the larger crowds. It's a great place to shop!
Hotel Pools and Grounds: Pools are beautiful, especially at night! There are several swimming pools, including a heated pool. Grounds are very green, very manicured. During our stay, not once did we find a piece of trash on the ground.
Towel Cards: When checking in, you will be given a towel card. With this card, you can check-out a towel for pool or beach use. We were so tired from our trip that when we checked in, we did not realize there was a Towel Card handed to us. When we went to the pool for the first time and went to check-out a towel, we were told we could not do so without The Card. Not wanting to walk all the way back to our room, we pleaded our case and the Towel Attendant somewhat hesitantly allowed us to check-out towels using only our name and room number... We were told that this would be the only time that we would be allowed to check-out towels without our cards. Of course later when going to the beach, we would receive the same lecture on the Towel Card. Forgetting your Towel Card seems to be very frowned upon at this hotel. I understand wanting to keep inventory of all towels in the hotel. I know that we can be absent minded, but we are on vacation to have a relaxing time and the two times that we needed to check-out towels, became somewhat of an issue. My husband and I have stayed at many hotels, everything from $500/night rooms to $30/night rooms and never have we encountered so much trouble for using a towel.
Hot Tub, Steam Room: Free before a certain time (5pm I think). After that, there is a small charge.
WiFi/Internet: Free wifi available in Soho Square. However, during our entire stay we were never able to connect to the WiFi (I understand this is not the hotel's fault). The last day of our stay, we had a matter to attend to and needed access to the internet. We paid for the internet in the room. Internet was so slow that when we finally connected, we realized there was no point in using the internet. Upon checking out, we mentioned this to the front desk. They gave us some sort of apology (I think it may have been an apology) but never offered to comp us for the internet that we were unable to use.
Language: Language barrier was somewhat of an issue. Partly it's our fault for speaking very little Arabic. No language issues with front desk, guest services and concierge. However, we had minor issues with the littlest things. One example, ordering Hibiscus Tea was a challenge. When ordering, I was transferred to three different people in room service. Finally the third person understood that I wanted two hibiscus teas. About 30 minutes later someone came to our door with regular tea bags. I explained that I wanted the hibiscus tea, the same one that is served as the welcome drink upon checking in to the hotel. 15 minutes later, we were brought warm milk. I finally told them to just forget it, but thank you for the effort. The man tried one more time and asked me to explain again what I wanted... finally he understood me and told me this tea is called "karkade" and two glasses were then brought to us. This entire process took almost an hour. And at the end of the hour, I was left feeling as if I was the one in the wrong, as if it was my fault.
Service: Hotel was not to full capacity yet there was very slow service. Everything from ordering an internet card, to ordering a bottle of water at the bar (being one of only 2 customers). Extremely slow service. Overall, we're very easy going people, it really didn't bother us. Just be prepared to wait. Also, a lot of the staff has a certain rough edge in their mannerism.... they are not very warm. Often when dealing with the staff, If they were confused about something or if they did not understand what we were asking for due to the language barrier, I could see the person getting defensive and somewhat upset. I don't think the overall staff understands the meaning of customer service, how to cater to guests in order to make them feel welcome and at home.
Soho Square: The hotel is located in Soho Square. There are restaurants, bars, banks, and lots of shops in the Square. Because you are a guest of Savoy, you will receive a discount (not sure if it's 20% or 25% off) on all dining. Soho Square is beautiful, with some form of nightly entertainment. The place is very safe both day and night. No haggling or hassling you as you walk and shop, except for the occasional lady offering her "services."
If anyone has any questions about our stay, please message me.
- Official Description (provided by the hotel):
- Savoy Sharm El Sheikh is located near Ras Mohammed National Park inside SOHO SQUARE, the 5-star hotel offers 136 sea view rooms, 55 pool view rooms, 161 garden view rooms, 46 triple rooms, 2 special care rooms, 13 diplomatic suites, and 1 presidential suite. The hotel also features a private beach, 5 swimming pools 3 adult pools (2 heated in winter time) and 2 children's pools (1 heated in winter time) , 5 Bars (1 pool Bar) , and 6 restaurants Savoy hotel offers different types of meal plans that ensures you trying everything starting from the hotel’s main restaurant to Soho Square different restaurants and cuisines; standard Bed and breakfast, half board, full board, S-Class (ultra all-inclusive concept) , and half and full board dine around option (which SOHO Square restaurants as well) Diving or at least snorkeling with a PADI approved dive school on the beach. In the hotel we can find tennis, squash and beach volleyball courts as well as a modern gym facility . Sauna and Jacuzzis, as well as a range of beauty and spa treatments. Each room features adjustable air conditioning, WiFi access, mini-bar, en suite bathroom and hairdryer, and a private terrace overlooking our gardens , pools, or the beach. ... more less
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- Also Known As:
- The Savoy Sharm El Sheikh Hotel Sharm El Sheikh
- Savoy Hotel Sharm El Sheikh