Poor start to the ten night holiday, terrible last day and in between a very good holiday at a good hotel.
Whilst parts of review may seem negative, please consider I have already booked another 10 nights at the hotel for next March
Arrived at check in just after 9.30pm and no real welcome, no cold towels or drinks and process slow and unorganised. First impression of hotel reduced further when we were dissatisfied with room allocated. Room changed following day after several visits to reception, just felt like a lost day of trip with all the messing around and being unable to unpack.
First half of the holiday, hotel was under probably half occupancy, but towards the end it received an influx of families and a lot of children. This descended into annoyance at times with peace shattered by screaming and shouting and even kids being allowed to ride scooters through the main dining room at breakfast!! (Two separate occasions)
Main pool was still closed on our arrival but was opened a few days in. In the meantime the other two pools more than accommodated the guests present. Though at the end of the holiday when the hotel filled up with an influx of families the third pool was certainly needed.
For Sharm the hotel beach is very good. Plenty of sun beds, shade and all the facilities you can want. Including the obligatory pontoon to allow snorkeling/swimming in the sea. Spent a few days there and very relaxing.
Used the Safari bar on several occasions, very quiet with very few guests inside. Enjoyed the bar and service was always good and friendly. Pool swim up bar during the first few days of its opening was a challenge to actually get served a drink. Thankfully, staff within the bar changed and that aspect improved dramatically.(Thank you Zak) Made use of the Cave bar after a day at pool/ beach, though mainly appeared to be used by people using Shisha’s. Still a nice location for a drink with good service. The main disappointment for me was the Balcony bar. Large screen set up for viewing the world cup. Picture quality not the best and difficulty getting any service on several nights. Frequently would have to go to the bar to ask for a drink (Prefer that but it’s not what they want there) as this was the only way to get one. Spent most of my time at the Mandarin Bar in Soho Square. Great service and drinks and far livelier atmosphere than the hotel.
Food at Hotel and Soho Square was excellent. Some better than others, but all good. Particularly pleasing was the speed of the meal. Spot on for me, with enough of a breather between courses. (Hate the American way of serving in the Caribbean where main arrives straight after the starter)Tended to use Seafood for lunch, though quality of service very hit and miss. Buffet and pool bar also provided good lunch options.
Favourite would have to be the Italian, Attended on 3 occasions and service and quality of food superb each time. Also served the best Irish coffee. Preferred the steak in Entrecote to Hot Rock, but service at Hot Rock far superior. Used Bombay and Thai before realising we could eat in the Mandarin restaurant below (menu has a limited combined menu from those and Zen) and I could wear Shorts and Open Toe shoes in 37 deg temp. One criticism of restaurants in the Square and particularly the Seafood, service seems to disappear after the meal and signing for the check can be a long difficult process and usually when you don’t have a drink left. This put a slight blip on several of the meals and frequently found myself sitting there for 20 minutes plus just waiting to sign an S Class bill. Sounds silly I know but became very annoying after a good meal and service prior.
In the main service was good, though no more so than any other hotel I had previously stayed in Sharm. I tended to find that there were a few who offered poor service, majority good and the below who I found to be excellent.
Hussan – Looked after me on 3 nights in the Italian.
Zak – Pool service until he took over the pool/swim up bar
Ataf – Took over pool service from Zak. Probably the best service I received all week and clearly goes beyond what was expected. Used to feel guilty saying no to further drinks.
Amr – Cave bar, who couldn’t persuade me to use a Shisha!
Wilson – Safari bar who would always stop for a chat and seek feedback. Wished we had used his service earlier in the holiday.
Despite temperatures in high 30’s to 40’s long trousers and closed toe shoes are required. Restaurants in Soho Square have a supply of trousers and shoes for any men turning up without them! Same required for Hot Rock. Italian allowed shorts if eating outside, probably part of my decision in going there 3 times.
Anyone wants info on dress codes then please contact me.
Unfortunately lasting memory of the hotel was on the last day. In short, at 5am TV in room starting turning itself on and sending welcome messages? On the 3rd occasion I unplugged the TV. My wife however phoned reception to ask why we were being sent messages? Having gone back to sleep I was woken again by maintenance. Advised that their service wasn’t required. Again went back to sleep only for reception to ring and hang up before we could pick up (didn’t want to wake us as we hadn’t answered in 3 rings). All this before 6 am when we had a late night/24 hrs ahead.
Tried to arrange a late check out room that I had earlier in the week been told was free for Savoy Club members until 3pm, or $50 until 6pm. Attended at 9am as advised, to be told nothing available. Having insisted on seeing a manager regarding the earlier incident with TV, room did become available but only to 5pm and would still cost me $50 (The 3 hour fee but I could only receive 2 hours – Not quite the ethical standards expected of an hotel with the name of Savoy)
Despite some minor negative comments, I did enjoy my time there and would not hesitate in returning with the right deal and would certainly recommend to others. Just why hotels don’t realise, their actions on the last day can leave a lasting impression of the holiday
- Official Description (provided by the hotel):
- Savoy Sharm El Sheikh is located near Ras Mohammed National Park inside SOHO SQUARE, the 5-star hotel offers 136 sea view rooms, 55 pool view rooms, 161 garden view rooms, 46 triple rooms, 2 special care rooms, 13 diplomatic suites, and 1 presidential suite. The hotel also features a private beach, 5 swimming pools 3 adult pools (2 heated in winter time) and 2 children's pools (1 heated in winter time) , 5 Bars (1 pool Bar) , and 6 restaurants Savoy hotel offers different types of meal plans that ensures you trying everything starting from the hotel’s main restaurant to Soho Square different restaurants and cuisines; standard Bed and breakfast, half board, full board, S-Class (ultra all-inclusive concept) , and half and full board dine around option (which SOHO Square restaurants as well) Diving or at least snorkeling with a PADI approved dive school on the beach. In the hotel we can find tennis, squash and beach volleyball courts as well as a modern gym facility . Sauna and Jacuzzis, as well as a range of beauty and spa treatments. Each room features adjustable air conditioning, WiFi access, mini-bar, en suite bathroom and hairdryer, and a private terrace overlooking our gardens , pools, or the beach. ... more less
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- Also Known As:
- The Savoy Sharm El Sheikh Hotel Sharm El Sheikh
- Savoy Hotel Sharm El Sheikh