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“Very nice”
4 of 5 bubbles Review of Al Diwan Resort

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Al Diwan Resort
Ranked #219 of 231 Hotels in Sharm El Sheikh
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice”
4 of 5 bubbles Reviewed 3 March 2014

I have no idea why so many people complain after the holiday instead of during. We had a lovely time at the resort, yes on the first night the food was warm and after a word in the managers ear the food was hot for the duration, beer cold, rooms neat & tidy cleaned daily. The resort is a little shabby but with a coat of paint & some closer maintenance it would be great. What really made our stay great was that the staff were very friendly & helpful. Will be going back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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384 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    3 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Canterbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 19 February 2014

I would recommend you choose another hotel.
Stained bed sheets,
Stained Towels,
No hot water in some rooms,
Poor food,
Cold food,
Food that looks like yesterday's reheated EVERY DAY,
Lack of glassware,
Dirty toilets,
Cracked tiles on the floor, on walls, everywhere.

This place needs a major overhaul.

The sole redeeming factor is that some of the staff attempt to be helpful, though they're clearly not going to be able to do anything about the issues this hotel faces.

Room Tip: Try another hotel
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Max H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sharm El Sheikh hotels

Caerphilly, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 February 2014

I travelled back from this hotel last week. Staff very helpful in certain situations. But please I would not advice this hotel. Food very poor put out around half 3 in the afternoon and not aloud to touch till 7pm (very cold). Rooms are shocking mine didnt have a boiler in to start of with until room was changed! but still not 100%! Didnt really feel safe here as doors looked as if they had been kicked in and well basically it all looked as if it was a war zone. Found out while I was there it was shut down for around a year and taken over by homless people and lost all there star but they are apparently trying to build it up. I wouldnt want this to put you off Egypt as a lovely place but just not this hotel!!!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rebecca-louisex0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 7 February 2014 via mobile

All I can say about this hotel is don't go there most of the light fittings are broken electrical fittings are hanging out the sofa beds are in poor condition the toilets in reception are so bad you won't want to use them with the ceiling hanging down the food is usually cold & inedible the floor tiles round the pool are in many cases broken the free wifi costs £10 the pool itself often has a load of stuff floating in it

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 5 February 2014 via mobile

Dump of a placeabsolute disgrace of a hotel can't believe loads of holiday firms still have this on their websites food poisoned place is filthy pool is shocking can't believe how bad this place was and if you try to email the hotel owners email address does not exist some this dirty dingy faulty towers up stay away

Stayed August 2013, travelled as a couple
Helpful?
7 Thank Colum B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 5 February 2014

My only hitch about this hotel is its in desperate need of an overall....and the staff need to be educated on hygiene...eg: food hygiene courses and cleaning.... the cleaner never stopped but never had the correct equipment to keep germs at bay, flicking cold water on all floors in the reception area, restaurant and outside areas then mopping over with a dirty towel attached too a brush head is not going too shift the dirt and grime, like I said its more uneducated than they cant be bothered/the management wont provide them with the hot water and distinfectant!!...They do not wash any of there salads or keep them refrigerated...if you wish too eat them I suggest you take a bottle of mineral water down and get a empty bowl and pre wash yourself before eating....they do not have hot counters too keep the food HOT, it is a shame because the food would have been a lot better at the temperature that it should have been, in saying that there was always something to eat, potatoes/pasta, cauliflower,carrots, beef, chicken.. Rice is the biggest causing food poison there is...my advice is DO NOT touch it... Rice is meant too be eaten very hot/ very cold...it was neither.... Dont expect full english breakfasts...theres omelettes which the chef will cook you or theres boiled eggs and bread, other than that its the' hot' food left from the evening before or salad....our room was very comfy the bed especially and it was huge...the 'houseman' use too make animals out of the towels everyday..he was brilliant...All in all a cheap getaway the staff are all brilliant and cant do enough for you, just a pity that its so run down and that they have no idea about sanitation/health and safety, in my opinion that lies with the management team....

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanette2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 3 February 2014 via mobile

We stayed in this hotel for the New Year,2013-2014.We booked a room with a sea view, the sea is a five minute bus ride, so even with binoculars, you couldn't see it.The only time the food was ok, was New Years eve, when they did a party for the guests, and the staff.We were the only English guests for a few days, all the rest were Russian.The bedrooms were kept clean, but were very tired in decor.The restaurant was not kept clean, and the tablecloths were nearly always dirty.The food was the worst we have ever experienced in Egypt.One day the staff threatened to walk out, as they hadn't been paid for two months.However, as its in the middle of no where, if you are looking for a quite holiday, then as the saying goes, you get what you paid for.Would I go back, NEVER !!!!!!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank debbiehenshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Al Diwan Resort

Property: Al Diwan Resort
Address: Shark's Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#145 On the Beach Hotel in Sharm El Sheikh
Hotel Class:3 star — Al Diwan Resort 3*
Number of rooms: 152
Official Description (provided by the hotel):
AlDiwan Resort is a 3 stars deluxe Resort in Sharm ElSheikh that's owned by ElBanna Hotels & Resorts that works in the field of Tourism Investments under the umbrella of ElBanna Group, which is a well established diversified business structure that was found in 1980 by its Chairman Eng. Hassan ElBanna.AlDiwan is one of the most superior & successful 3 Stars Resorts in Sharm ElSheikh. Since its opening in Jan 2000, with the beginning of the new Millennium, our objective is to meet the international standards in ensuring a perfect stay for all our guests from all over the world. We meet our objective through Five main elements; Location, Design, Hospitality, Facilities & Quality.• The resort has a premium location in Shark's Bay, which is very near to the Airport & the Famous Soho Square in the same time. We are located exactly in the middle between the most two well known hot spots in Sharm ElSheikh; Neama Bay & Nabq Bay, 10 minutes away from any of them.• The unique Authentic Arabian design & architecture of the resort makes it a Spot by itself, where guests will experience the indescribable eastern spirit. • Hospitality which is the trademark of our staff, acts in parallel manner with the coziness of the place in making guests feel at home.• There are a lot of convenient facilities inside rooms & in public areas in the resort, to assure the comfort & satisfaction for our guests during their stay. • Last but not the least, is the highest standard of quality control by the management. In AlDiwan Resort, our beloved guests will feel & experience by themselves the uncompromised quality in all our services. ... more   less 
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Also Known As:
Al Diwan Hotel Sharm El Sheikh
Al Diwan Sharm El Sheikh

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