Having read so many good reviews about this hotel, we certainly weren't disappointed.
We stayed in the Jasmine Club, where we were given a clean, spacious room on the ground floor, looking out at the smaller, quieter pool. The shower was absolutely huge. We had no problems with anything in our room. The TV had an interesting array of channels - including a Polish music video channel.
Our cleaner, Mohammed, did an excellent job, regularly leaving us increasingly elaborate towel art. We tipped him throughout our two-week stay and left him notes to thank him for his good work.
After checking in and unpacking our luggage, we went for a wander around the site and were greeted by a number of members of staff, including Mostafa, who would be our waiter for much of the next fortnight. Mostafa was excellent, very attentive and always remembered what drinks we liked. We ate in the restaurant at the Jasmine Club, which we were told was more geared up towards English guests. The food was excellent - it could get a little samey after a while but the overall quality was much better than expected. The restaurant manager, Waled, was a great host, going from table to table, shaking hands (and kissing ladies' hands) and generally going out of his way to ensure everything was okay. On our last day, he gave us both a huge hug.
When we stayed on site, we tended to drink in the Jasmine Club bar, where we received excellent service from barmen Elsaeyed and Hany, who always had a smile and, again, went out of their way to ensure our drinks were always full - even bringing our drinks down to us when we were sat in the outdoor arena watching the entertainment. We found that there was more atmosphere in the outdoor bar area, rather than inside the bar itself. I should also mention the barman, Mohammed (I think), at the main pool bar, who always had a smile and would bring us beers, cocktails and water without being prompted.
The animation team were great, particularly Fox (who seemed to have an unlimited amount of energy) and Mido, who both always came over to greet us when we were by the pool and spent time talking to us each day. Mido, who was responsible for the music around the main pool, also took us to Pataya Beach Party on our last Friday, which had an excellent atmosphere in beautiful surroundings. We also went with the animation team to Space in Sharm El Sheikh, which again had a great atmosphere. We would have stayed longer had we not been so tired from a day of snorkelling! Apologies to the animation team for not having chance to say goodbye properly, but our return transfer turned up at the hotel a lot earlier than planned! If you're reading this, you all did a fantastic job.
Overall, I would say the secret to the hotel's success is its staff. Everyone was incredibly friendly and couldn't do enough for you. We gave small tips regularly throughout our stay, but we received excellent service from everyone, regardless of whether we tipped them or not - it never felt to us like staff were only something for a tip.
The hotel itself, while a little tired in the Rosetta section, was generally well looked after and there was always someone cleaning something.
There were very few low points, but I would say that one of those was Viva Beach, which was one of two beaches belonging to the hotel (you can't just use any beach, it seems). Compared to other sections of beach, Viva Beach was tiny, with everyone crammed in like sardines on tatty old wooden sun loungers. It also smelt strongly like something was decomposing while we there, so we didn't stay for long. The other annoyance was people bothering you while you were trying to relax, both at the hotel pool and at the beach. These were people from the spa connected to the hotel or selling excursions and on our first morning, we had about three people come over to sell us something in the space of 15 minutes. I appreciate that they've got to make a living but if someone is lying on a lounger with their eyes closed then there's a good chance they don't want bothering. This seemed to ease up after a few days and, to be fair, I do understand that this is the Egyptian way of selling things.
We did go off site a few times, both for excursions (which we pre-booked before we left England) and to visit Naama Bay, which is a ten-minute walk away. There was a wide array of bars, restaurants and, inevitably, shops selling tatty souvenirs, but it was an interesting place. A firm 'no thanks' will get rid of pushy shopkeepers (and there are many) - don't fall for their story that they have just opened a shop and want you to sign their guestbook for 'good luck'. Likewise, a few of the shopkeepers seemed to miss the irony of shouting 'no bloody hassle' at you as you walked past their shops! You will also have about a million taxi drivers wanting to give you a lift if you walk down the main street outside the hotel. There's no need to get a taxi to Naama Bay as it's so close.
A further tip: the supermarket attached to the hotel has no prices on display. We used Carrefour, a French supermarket just a few minutes down the road, which was both reasonably priced and well stocked. Oh, and the camel men outside the hotel only want your money so don't be fooled by the offers of taking photos for free - it won't be. Luckily, we'd read all these tips on Trip Advisor before coming.
To sum up, our stay at Tropicana Rosetta & Jasmine Club not only lived up to, but exceeded our expectations. I would suggest that anyone complaining probably had rather unrealistic expectations of what an all-inclusive hotel in Egypt would be like.
We would definitely recommend it and would definitely return.
(Jo & Jonathan)
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- Also Known As:
- Hotel Tropicana Rosetta
- Tropicana Rosetta Sharm El Sheikh
- Tropicana Rosetta Hotel