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“Great Time”

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Island Garden Resort
Ranked #110 of 232 Hotels in Sharm El Sheikh
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Time”
Reviewed 27 June 2014

My wife booked this holiday as surprise 50th Birthday trip for myself and her. She could not have chosen any better place to spend my birthday, and I would like to thank all the staff for their kindness and attention throughout our stay at the resort. None more so than all the staff in the Italian restaurant for making my birthday evening so memorable, it was quite surreal being surrounded by 6 waiters dancing around me and singing happy birthday to me in Egyptian and presenting me with a truly lovely birthday cake (Thank you so much again).
We made many new friends on our holiday, staff included and one special mention should go to M-Jaye, of the Animation Team, although he is a Luton Town fan this should not be held against him :-) as he is the consummate professional and always had a smile on his face and plenty of time for you during what appears to be a hectic daily work load. M-Jaye, you are a good lad and thank you for making our stay even more enjoyable than possible, keep up the good work. I know that all the British guests I spoke with were extremely complimentary regarding your attention, with most of the women of a certain age wanting to mother you and take you home with them. What a Melt !

If I could sum the holiday up in a few brief words.
Excellent value for money
Fantastic staff throughout the resort
Clean Rooms
Wide variety of food on offer
Too many arrogant Russians :-(

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MELT20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 29 June 2014
Dear Guest,

it is such a pleasure to read through your review, thank so much for the time you have taken to put such a positive review and many thanks for visiting us at Island Garden Resort. It has been such a pleasure to be part of your holiday experience. We are so glad that we have managed to add some extra good memories to your holiday and we only hope that Island Garden Resort will be your holiday home when ever you come to Sharm.
if you have any requests for your next visit, just drop me an email, and i will see to that.
till we see you again, have a wonderful time.
Reda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

Before we arrived at this Hotel, I advised Reda (Customer Relations) that it was my husbands 50th Birthday, she was so helpful and kind and assured me that the hotel would ensure that Gary's Birthday would be special. They booked us into the Italian restaurant decorated our room with balloons and banners along with decorating our table for our meal, all waiters came out with a cake with candles for Gary and they all sung to him, so I would like to say a special thank you to Reda and all staff involved for such a lovely day.. The rooms were cleaned daily to a high standard, the pool area was spotless also, the staff at this Hotel clearly go out of their way to make everyone feel comfortable during their stay and cannot be more helpful. The Pool guys were lovely and everyday spoke and chatted along with the Animation Team, who work very hard with various entertainment for the guests. M-Jay was nothing but funny helpful and by the end of our stay he had definitely had won our hearts, he was polite and all in all a great young man. This was our 1st time at this Hotel and I am happy to say that we would definitely return to the Hotel and would recommend it to friends and family, all staff are excellent and the Hotel is great. We had a brilliant time so thank you to all for making our holiday so special.....

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 29 June 2014
Dear Guest,

it is such a pleasure to read through your review, thank so much for the time you have taken to put such a positive review and many thanks for visiting us at Island Garden Resort. it has been such a pleasure to be part of your holiday experience. we are so glad that we have managed to add some extra good memories to your holiday and we only hope that Island Garden Resort will be your holiday home when ever you come to Sharm.
if you have any requests for your next visit, just drop me an email, and i will see to that.
till we see you again, have a wonderful time.
Reda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2014

Me and my partner was visiting Egypt for the first time. Our Hotel Island Garden Resort was a perfect choice. Nice and quiet, very clean with a very easy acces to the beautiful beach.
We would like to thank few emplyees of the hotel such as Ula (customer relations manager), Reda (quality manager), Alim (recreation manager), Atef Our waiter and cleaner of room number 173.
They went the extra mile to make Our stay comfortable.
Beautiful weather, beautiful people and relaxing holidays.

Room Tip: 170's are good by the pool but quitet and renovated.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MIANWE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 29 June 2014
Dear Guest,

Thank you for trusting our resort to be your home for the duration of your stay. And many thanks for your very nice positive feedback. It is so overwhelming to know that we managed to make your holiday an enjoyable one and we trust that you will be among many of our loyal guests and you will always choose our resort for holidaying. for next visit, you can email me before arriving with any requests you will have and i will see to them.
Till we meet you gain and have the chance to be serving you again, have a fantastic time.
Reda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
1 review
Reviewed 26 June 2014

A bit of a late review, but my wife and I went on honeymoon to Egypt in May and stayed at the Island Garden Resort. We had a tremendous time, all the staff were very friendly and welcoming (Ahmed in the restaurant, the pool bar staff and cocktail barman were all particularly fantastic) and could not do enough for us. The rooms were always clean and tidy and the food available was great. I would recommend the Italian Restaurant and the BBQ outside. Great value for money.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 29 June 2014
Dear Guest,
Thank you for choosing our resort to spend your holiday and big thank you for your review. We just hope that all is fine with you.
For your next visit, just drop me an email with any requests and I will make sure that they are sorted for you. we are looking forward to seeing you again in the soon future.
Till we see you again, have a very nice time.
Reda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyne & Wear England
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 June 2014

Well we left this hotel on the 18/6/2014 after another fantastic 3 week stay. This was our 8th visit to sharm El Sheikh and our 6th at this hotel only due to the fact that it was closed twice due to revolutions in 2011 and 2012 which did not put us off going as it was totally safe in Sharm because the revolutions happened in Cairo which is over 600km away. The hotel it's self is classified as a 4 star in Egypt not forgetting that some still consider it to be a 3rd world country (which would equate to a 2/3 star in Britain) but it is still great value for money. The rooms are comfortable and clean some have been enhanced slightly since last year. The rooms are cleaned to a good standard daily and bedding changed every other day. The bathroom is also cleaned daily and the towels changed every day if you wish. It's worth noting that the hotel has future plans for full renovations of all the rooms. The 3 pools are great with slides in one of the larger pools as well as one in the kids pool and are well maintained as are the gardens and surrounding landscapes. The food is good but there is room for improvement, having said that we always found that we had a choice of something plus you can also eat at the bbq or Italians once each week which is a nice change. The most important thing about this hotel is all the staff they are a fantastic team who are always smiling, polite and helpful and that is from management all the way to the cleaners. The animation team are a lot of fun even if you don't join in they still stop a chat. We think one of the only small faults with this otherwise amazing place is they offer no free WiFi and the charge for it from the hotel can run a bit expensive if used daily. We will have no problem recommending the hotel as a ideal place to have a relaxing enjoyable holiday but if you do have cause to find a fault the team of guest relations lead by the lovely Ula and her team are there to help as well as you rep. The hotel complex also has its own shops and have some great guys working in them. Also you have Soho square shopping mall around the corner. Although everyone made the effort to make our stay special yet again we can't end this review without a special thank you to Mr sheriff, MR Reda. Hany, Mohamad (No 1coffee maker), Amir, Emad, Mohamad (Click fingers), Ahmed, Mina, and again the wonderful Ula. We miss you all and can't wait to return. MR & MRS BARLOW room 222 28/5/2014-18/6/2014

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brivonry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 23 June 2014
Our Very Dear Guest,
It is such a pleasure to read through your very positive review, thank you so much for that. Also, many thanks on behalf of every one of us for visiting us once again at Island garden Resort, it has been such an honor to be part of your holiday experience. We have enjoyed the time you spent with us as much as you did yourself; and all the tricks you have been doing to the staff,,,,,, We will be looking after your tree for you.
As Usual, before your next holiday, drop me or Ula an email with any requests you might have and we will see to that.
Till next time, have a wonderful time.
Reda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
Reviewed 22 June 2014 via mobile

Big shout to everyone from thw animation team in island garden who done a great job of entertaining everyone! They made the holiday the best ive been on including mjay who was amazing, funny and always had a smile on his face!!
Also big thanks to the bar staff who was so friendly and helpful, never had to move to get a drink so thanks guys

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kieranrolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 23 June 2014
Dear Guest,
Thank you for choosing our resort to spend your holiday and big thank you for your review. We just hope that all is fine with you.
For your next visit, just drop me an email with any requests and I will make sure that they are sorted for you. we are looking forward to seeing you again in the soon future.
Till we see you again, have a very nice time.
Reda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014 via mobile

The staff are what make this hotel, firstly the animation team M-Jaye, Yana, Anya & Jamica in particular always around for a chat and to put a smile on your face. Reda the manager is the nicest man, done everything he could to help us & always making sure we were ok and really looked after us. Ula the guest relations lady, sorted out any problems quickly and made sure everything was ok. Amir in the billiards bar/lobby bar is the sweetest guy and always around for a chat. Food isn't the best as caters mainly for Russians but the BBQ restaurant & Italian are definitely worth a visit. It is about 90% Russians and the staff do assume you're Russian so speak to you in Russian but once you tell them you're English they do remember. Rooms could do with updating but it's only to sleep in and we never had any problems with it. Despite the rude Russians who push in & have no manners it is a great hotel due to the staff. I would recommend!

Stayed June 2014, travelled as a couple
Helpful?
Thank Danyelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reda A, Quality Control Manager at Island Garden Resort, responded to this review, 22 June 2014
Dear Guest,

Thank you for trusting our resort to be your home for the duration of your stay. And many thanks for your very nice positive feedback. It is so overwhelming to know that we managed to make your holiday an enjoyable one and we trust that you will be among many of our loyal guests and you will always choose our resort for holidaying. for September visit, you can e,mail me before arriving with any requests you will have and i will see to them.
Till we meet you gain and have the chance to be serving you again, have a fantastic time.
Reda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Island Garden Resort

Property: Island Garden Resort
Address: | Sharks Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#48 Family Hotel in Sharm El Sheikh
#66 Top resorts Hotel in Sharm El Sheikh
#97 On the Beach Hotel in Sharm El Sheikh
#101 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Island Garden Resort 4*
Number of rooms: 278
Official Description (provided by the hotel):
This comfortable, relaxing "All-Inclusive" 4 star (country category) Resort with a centered pool lagoon is divided to various 2 floor buildings with tasteful decorated rooms offer you a relaxed atmosphere for a family vacation. ... more   less 
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Also Known As:
Sunrise Island Garden Hotel Sharm El Sheikh
Hotel Sunrise Island Garden
Sunrise Island Garden Resort Sharm El Sheikh

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