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Sierra Sharm El Sheikh
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Reviews (5,049)
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Reviewed 21 March 2012

Nice rooms, very clean and pool also clean. staff great. food nice but can get a bit boring after a while but i think this is the same at any all inc and it you can always eat at the pizza place if you get too bored.Do good packed lunches so if you go out you dont need to buy any food. Trip out to desert stargazing and the snorkelling trip was great. Tapanyaki bar in soho square amazing entitled to 50 percent discount if you want to eat there and other places in soho square.. Dont follow little kids/or anoyone into shops when you go into the town centre when they call you as they expect a tip if you do.

Room Tip: Ask for a pool view
  • Stayed: June 2011, travelled as a couple
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2  Thank lynnie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

We have stayed in this Hotel July 2010, 2011 and we are returning in July 2012!. I can recommend this Hotel for an excellent holiday. The all inclusive option does not reflect at all on the quality and range of food provided. There is also the option of alternative dining experiences in the speciality restaurants in Soho Square,just a little stroll from the Hotel Complex. All Sierra gusts are entitled to 50% discount on all food and drinks with discount card provided at check-in . All local drinks are included and Mina and the Bar staff in Soho Square and withn the hotel will never see you with a dry glass!
A refurbishment of the hotel complex was underway last summer and was really beautiful from what we saw. There was no disruption to guests at all and no noise or intrusion on hoidaymakers.
Rooms are good size and cleaned every day. Any requests are welcomed for Towels Pillows extras etc. The complex is well maintained throughout. Pools are always spotless and vary from Busy Busy Fun areas to Relax Quiet and Tranquil Pools There is even an adult only pool near the Fabulous Spa Pool and Gym. FANTASTIC team in the Spa- great offers. I can recommend the treatments. Book at the start of your holiday and you will enjoy the treatments throughout your stay. Great value for money and staff are professional but friendly too!
There are lots of activities available in the Hotel and Soho Square- its different most evenings and any ticket events are free to Savoy Guests. Shopping and Dining here recommended- Look up Soho Square online Its great for Couples but also Families and Children too.
The Staff of the Sierra are so friendly and helpful I cannot praise them enough. We have stayed for 2 weeks each visit. We booked some trips online before we left home. We flew with Egypt air to Aswan, stayed 2 nights there and visited Abu Simbel . On previous trip we flew with Egypt air to Luxor and visited Valley of the Kings , Luxor, Karnack. We saw the tombs and Temples in that area. Sharm el Sheikh is ideal base to Fly from here and explore another region. The overland bus trip to Israel and Palestine was amazing. The Mount Sinai Midnight Camel Trek and visit to St. Catherine's Monastery was magical - truly awesome. There is no bounce on a camel !! Try it and see. I had booked these with Viator.com before we arrived in Egypt. All worked out perfectly. The Aswan trip was booked through Memphis Tours .com -a live chat online sorted out all arrangements beforehand. Great company! Although the troubles in Egypt may have put people off going to Egypt I can say that we were perfectly safe and got a thousand welcomes everywhere we went. The day we visited Abu Simbel there were only 5 visitors on site at the mid-day tour time-brilliant photos and time to see everything-No queing- not melting in the sun- I loved every minute of the trip especially the mirages seen on the bus trip through the desert.
Hi to Muller on Reception who looked after all our needs. Hasan Alimekdad the Dining and Refreshment Manager was attentive to all guests and made us feel so welcome. We were delighted to meet many staff members from year to year; Mina who makes the best omlettes WORLDWIDE!! Rania in the dining room -always smiling and helpful. Big Mina , Sayed and Eid are on hand always to attend to every need. We are looking forward to July 2012.

Room Tip: All rooms are great here - All central to everything All amenities close-by
  • Stayed: July 2011, travelled with family
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6  Thank TraleeKerry99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

As a 30-something UK couple looking to grab a week's winter sun at an affordable price on our anniversary, Sierra Hotel in Sharm-el-Sheikh was just what the doctor ordered.

Customer care
The hotel is really clean & modern, very well located & in particular our experience was that the staff couldn't do enough for us - extremely helpful & really friendly people. The staff are all in specific uniforms according to their job & always very well turned out.
The hotel's gardens also are brilliantly maintained by the friendly groundstaff - there isn't a speck of litter anywhere at Sierra - British hotels can't necessarily say the same.
All the staff here really seem to take pride & are obviously very well drilled by a clear & strong management team. Credit to them all.
Case in point: at one cocktail hour party over at the posh sister hotel (Savoy), an excellent Customer Relations assistant (sadly I forget her name, a young blonde Czech lady) asked if all was ok with our room; we said all was very good except our shower didn't supply water that was hot enough (which was intended as an observation, not a complaint) - lo & behold by the time we returned to our room later that evening, the shower had been checked over by the maintenance team & since then we had much better, hotter showers. That's service!

It goes to show that the policy is to communicate & ask for assistance at a place like Sierra - it's no good coming home & complaining of problems on Tripadvisor; & that tactic is also very unfair & insensitive, from what we've observed.

Safety
We can only speak as we found. Sharm is a 9-hour drive from any unrest or disruptions of Cairo. When you're at this hotel, you could be at any fine resort in the world. It's really safe & the locals are so helpful - it's a marvellous place to go so don't be put off by any scare-mongering or anything. These Egyptian people are delighted to host enthusiastic tourists.

Room/facilities
Generally, we found the hotel tend to house all guests in as good a room as they can: from what we could tell, no-one was accommodated in the older part of the hotel. Sierra was probably under half-full when we were there, & so the staff seem to capitalise on this & make those guests there as happy as they possibly can.
We had a v comfortable - not massive but spot-on - 1st floor room overlooking the main pool.

Upon arrival, we received a really friendly welcome at Sierra, got our paperwork from reception & put our arms forward for our 'all-inclusive' wristbands which stay on for the length of the stay. Some of the food options (all-incl vs discounts) take a bit of getting your head round, but finding them & choosing what suits you proved to be fun.

Food:
The main hotel restaurant is perfectly fine, especially for breakfast (the omelettes were always popular) & for lunch. For main evening meals, we preferred to stroll a few minutes' walk to Soho Square & head to the likes of the Thai or Indian restaurants where 35% off is very decent. There's no lack of food choice either down at Akuna Matata (all-included) but it wasn't our favourite place to go regularly, it's a 'food court' style. Also worth adding that the Italian restaurant at the Savoy is excellent, but not cheap - you get what you pay for, & that was a treat.
By day, the hotel snack food by the pools are really handy & tasty: the pizza shack is nice for a little pizza & the 'snack corner' offers burgers & fries etc - these are part of the all-inclusive, so more often than not, there's lunch sorted right there.

Wine/beer
We're wine fans, & discovered that we weren't keen on the local wines & the imported options were VERY highly priced (£40 for the cheapest Italian wine at Soho Sq!), but the local Egyptian red wine is very drinkable, as are the local cheap beers.
We also paid a normal price to drink spirits in the Queen Vic now & then, & came within 2 answers of winning the weekly Thomas Cook pub quiz in there. Not bad for a lone couple up against teams of 8 or more!

Pool areas
By day, the hotel's sprawling site means that however busy it may appear, there's always something & somewhere for everyone to go & feel relaxed: the main pool was always the most popular for families, but it's also the loudest, with some music played there along with the activity team leaders. We preferred the 'adult pool' round the back of block 3B, or enjoyed sometimes being on our own round on the far side of the Spa at the quiet salt pool - but the salt pool's unheated so be warned!

Our favourite staff member was Mina, he's a very bright & thoughtful chap, based at the towel store overlooking the main pool. He always insisted on escorting us to our loungers & it was fun chatting to him a few times every day, & his English puts our language-learning to shame. And room cleaner Mohammed was always enthusiastic & wanted to check we were happy with our room & enjoyed his range of towel/petal displays that we found at dusk every evening after a day out at the pool or wherever.

Beach
There's a half-hourly bus shuttle to the beach behind Savoy hotel. But you could walk it in just over 10 mins. The beach has everything you need & the snorkelling/diving is to be enjoyed among great coral.

Weather
We visited in the last few days of Feb/1st week of March & saw plenty of sun. In the shade, or on windy days, it could be a touch chilly when sunbathing, but overall it was certainly hot enough to pick up a bit of sunburn & more happily a nice tan. At night though, at this time of year, it was quite could at night in so far as we should have had jeans & jumpers rather than t-shirts & linen trousers. So there is a marked contrast in temperature after the sun goes down.

Location
The hotel is only a few km from thte airport, so you do hear planes take off, but Sharm airport is hardly Heathrow - it's not a problem.
Sierra is handy in its own right, it's 2 or 3 min walk to Soho Square (a street with shops, restaurants, pub, entertainment etc) & the other side of that is Savoy & the beach.
For Sharm - that's pretty much all you need really!

Tips:
We like to do our own thing & not hang around waiting for others to board coaches, so for just £10 each way, we declined the Thomas Cook shuttle option when booking & paid instead for a private transfer to/from the hotel by emailing Sharmclub.com who were reliable, prompt & friendly - so we'd recommend them for sure.
Also, our flight home wasn't til 9pm, so about 36 hours before leaving we were able to agree with reception a late 6pm check-out - ultimately buying ourselves an extra day in the sun for what amounted to about £35. To us, well worth it.

Worst thing about the holiday?
Nothing at all to do with Sierra, but Thomas Cook's flights were SO uncomfortable & cramped.
No-one minds a budget-airline feel for an hour or so, but for 4 or 5 hour flights .... Thomas Cook really should take note & do better. We heard from other travellers that Monarch & EasyJet's planes were comfortable enough - so that must say a lot. If/when we return to Sharm, we won't fly with T.C.

Room Tip: We emailed the hotel in advance a few days before departing to request the kind of room we were hoping to be allocated: an upper floor (all rooms are either ground floor or first floor, it's a pleasant low-rise hotel), a pool-view balcony in the 'newer' part of the hotel. And Sierra replied promptly to say they'd make note of our wishes & do their best, & on arrival they delivered a perfectly good room for us, for which we were grateful.
  • Stayed: February 2012, travelled as a couple
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9  Thank wyebirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

excellent hotel and right on soho square, food was nice night and day time by the pool. Pool was lovely, and sstaff were nice too. The russians were quite rude but what do you expect. I'd definately go back.

  • Stayed: September 2011, travelled as a couple
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4  Thank jamouse21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

Stayed 5 March to 12 March.
Very clean, well equipped room. Food varied and good with plenty of choice. All staff very helpful and friendly - particularly helpful in the restaurant were A Mohamd (Supervisor) and Rania who greets you as you enter. At the Sunset Bar the barman (Emad) was also willing to help in any way he could. Unfortunately Mina (lifeguard) went on leave as we arrived - he has also been willing help on the previous twice we've been to Sharm (once to the Sierra and once to the Savoy). The gardens are well tended. Plenty of sunbeds and you can have towels to use in the pool area and on the beach which is very helpful. We enjoy a quiet holiday and it's possible to do that here but it's also possible for families to enjoy themselves as there are ample facilities for all. You don't get hassled either there or in Soho Square which is an bonus.
Would recommend this hotel to anyone.

  • Stayed: March 2012, travelled as a couple
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Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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