We stayed 6 nights in the resort. We had a warm welcome, got showed our room and they made sure on our late arrival we could have something to eat in the restaurant.
Unfortunately none of the staff showed us around where everything was and how breakfast, lunch, coffee time and dinner worked.
As all inclusive guest all soft drinks and local alcoholic drinks are included in your package, these are served in the smallest cups that can be found.
During our stay only one evening of entertainment was provided.
It was lovely that this resort has two swimming pools, but they need to be cleaned more regularly as all the sun cream is floating in the water and tiles are dirty. The beds round the pools are comfortable. Mexicana Sharm has a towel service, when observing the corner where these towels get handed out I saw that many towels at the end of the day go back in the storage box, instead of being cleaned.
We came to relax and be away from the daily hassle at work. Instead of enjoying the weather and relaxing near the pool or on the beach we got a lot of hassle from various people ( excursions, spa, paper boy, photographer). Even after asking nicely to be left alone they kept coming back ( photographer at the beach especially).
Some of the staff were really nice and polite and made us feel comfortable, while other members of staff spoke in their own language and made us feel uncomfortable as they were talking about us.
During mealtimes plates get cleared away from the tables, sometimes even when you are not finished. During quieter moments staff took their time and even served drinks.
The room was clean well kept by housekeeping. The room and bathroom are both specious. Although clean, some tiles are broken and no toilet brushes are available in the toilets.
We had some problems with the telephone, especially during the night time, when the phone rang a few times and after answering no one spoke.
This could be a lovely resort when staff are better trained and everything is better kept.
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- Also Known As:
- Mexicana Sharm Hotel Sharm El Sheikh
- Mexicana Sharm El Sheikh
- Creative Mexicana Egypt
- Creative Mexicana Sharm Resort