We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't criticise”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Poinciana Sharm Resort & Apartments
Ranked #150 of 233 Hotels in Sharm El Sheikh
Reviewed 25 October 2013

My wife and I stayed at the Poinciana from 15 to 22 Oct 2013.
Despite a few early hic-cups which involved room changes we thoroughly enjoyed our stay here and are planning to return for a longer stay next year.
Now to the nitty gritty. Yes we had a few problems with our room but these were quickly attended to and when they could not be sorted out we changed rooms. No problem there.
Having been to Sharm on 5 previous holidays we were not expecting too much in the food department, but we were very surprised to find the food of a very good standard and in fact there was a proper " meat an veg " diet every day. Wife and I both agree that this was the best hotel food we had experienced in Sharm.
The hotel facilities are very well presented, with a choice of two excellent pools, both with bars.
A Spa on the resort has a fantastic range of treatments and at brilliant prices which wont break the bank, massages, hot tub,sauna, steam room, body scrubs, haircutting for men and women,nails and all the beauty treatments you could wish for.
The rooms are spacious and very light, kept spotlessly clean with daily room service including clean towels and bedding, you don't get that at home do you.
The management led by a very nice lady ( Saleh I think ) work tirelessly and long to make every thing work for you, so please don't criticise their efforts.
The Staff are without exception very friendly and will do anything to help you.
We would like to mention in particular the following:-
Saleh the general manager, the Head Chef (sorry name unknown), all the dining room waiters ( too many to name ) for their care and attention and ever present smile.
Hassan at the Relax pool, always a welcome smile and greeting and makes a fabulous cup of cappacino, thanks Hassan and I hope you are still there next year.
Mohammed, at the Active pool , who remembers what you are drinking and pours it as he sees you approach. Cheers.
Abdul, the towel man, who ensures your sun beds are just right for you and you get the maximum sun.
All the cleaning staff who work long hours with a smile and fantastic "towel art".
Samoo and Mushtaq at the spa who ensure you get the very best from your chosen service, keep smiling boys.
To anyone I may have left out I apologise, but your hard work has not been forgotten.

To all the people who criticise this hotel I would say this:- you probably booked and paid for a budget holiday so why would you expect to be staying at the Dorchester. Look at your holiday invoice and you will see that 70% of what you paid was for your flight and the other 30% for the hotel, and to me the flight is the worst part of the holiday!!! Make an effort to learn some simple words in Arabic, like, Good Morning, Good Night and thankyou, and your overall experience will be better.Make an effort to speak to any Egyptian families and you will find them to be very generous and warmhearted people.The last thing to remember is that the vast majority of the staff are living and working away from their own families to give you a good holiday.
End of Rant.

For the Management.
I know you are continually working to improve the hotel, but a few minor things would help immediately.
1. Place a 1 litre bottle of water in each room for new arrivals and keep the water cooler on overnight at the Active pool bar so people could top up their bottle anytime.
2. Decent size of glass ( plastic if needs be ) at the bars instead of the tiny soft ones. The majority of people wont drink any more but will make less visits to the bar.
Thanks for your consideration in these matters and a VERY BIG thankyou for a pleasant and relaxing stay. We will be back.

Room Tip: Sea view rooms are great
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank garyjmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 29 October 2013

Dear Guest,
Thank you for the “super – fantastic” review and we are delighted that you and your family enjoyed your holiday.
We have so much to offer here at the Poinciana including the beach (with the amazing snorkeling) the relax pool (with its fantastic view down to the sea and the swim-up bar) and most of all, the staff. They are dedicated to their job and they love it when they get a mention on Tripadvisor.
So a big thank you from all the staff for choosing the Poinciana and we look forward to seeing you again soon.
Also we want to tell you, that General Manager of the hotel - Mr. Saleh.
Lady- her name is Oksana she is Quality & GR Manager
And all our Management waiting for you at any time.

Kind regards,
Quality & Guest Relation Manager
Poinciana Sharm Resort & Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (652)
Traveller rating
Traveller type
Time of year
Language
  • More languages

166 - 172 of 652 reviews

Reviewed 16 October 2013

Just got back to a cold rainy Hampshire after another fantastic holiday. We went from 3rd oct to 15th oct . The staff are bril and will bend over backwards to help you . The room we had was clean and tidy (the cleaner comes every day cleans ,makes beds ,clean towels every day as well ).The staff were the same staff as last year and even remembered our names. The food , they do for English are chips,pizza ,burger, cheese burger, omelets ,pancakes ect , But if you like to try traditional food there is loads to choose from, Absolutely fantastic for vegetarians,. Booking again soon to go back in April . All staff speak perfect English , and the management are always on hand to help you in any circumstances . Thank you to all the staff and brilliant management for making our holiday fantastic, see you all again very soon x Len Miller. Winchester Hampshire

Room Tip: choose a Sea View Room
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Len M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 17 October 2013

Dear Reviewer,
Thank you very much
h for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort. We will pass your kind words on to the appropriate staff and departments – they will be very pleased to get a personal mention. Thank you also foryour constructive criticism- we will take it into consideration.

We look forward to seeing you again soon.

Kind regards,

Quality and Guest Relation Manager
Poinciana Sharm Resort & Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

Don't believe the Haters! This place is fantastic...especially if you are between are young at heart and want a holiday for R&R along with venturing out once you have made the most of all-inclusive drinks. Theres a famous night-spot "Dolce Vita" moments away.We had fun fun fun....will deffinately be back!!!!

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank sqiggley35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 17 October 2013

Dear Reviewer,
Thank you very much
h for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort. We will pass your kind words on to the appropriate staff and departments – they will be very pleased to get a personal mention. Thank you also foryour constructive criticism- we will take it into consideration.

We look forward to seeing you again soon.

Kind regards,

Quality and Guest Relation Manager
Poinciana Sharm Resort & Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

hello people plz do not go to this hotel the hotel staff the food manager ahmad laqaqar done something to my wife shes gone mental we have four young kids they all upset we tried to contact the hotel management but this ahmad laqaker still keep on cotacting her despite many calls u send ur family to enjoy and relax but people like ahmad lakaker food manager put something in her shisha and she lost her mind any one with family plz go with ur wife otherwise people like ahmad lakaker will pray on lonely mently sick womens

Room Tip: terrible people
See more room tips
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Masood D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

Firstly to anyone who says this is a good place to stay clearly have no standards, secondly don't book your holiday with the co operative travel as this is 3 months since I put my complaint in about this what can only be described as a dump, this hotel doesn't even deserve the 1 I gave it.

On the evening of my arrival I wasn't as even so much as greeted in this hotel, shoved into a filthy room with no bottled water in the room, which I personally think is standard for a 4* all inc hotel.

Went down to the restaurant to eat where you couldn't move for the shear amount of locals, not to mention there was food left all over the tables and the floor, when a waiter finally spotted us trying to find a table he took us to a dirty one where he picked up a knife and flicked the food onto the floor..to my partners discust we left.

The so called quiet pool was just one big health and safety issue, with metal hooks sticking out of pool which many people hit their feet on. Also the plastic drain parts were all caved in and broken.

The food is the same every night, and if you want something other than rice and chicken you have to pay for it at the snack bar next to the lobby, the pool bars don't have snacks as stated, just warm pop in plastic cups. But feel free to pick up a cooler plastic cup out of the pool.

After two days enough was enough along with 4 other couples we left, but was to late as sickness and diahorrea spoiled the rest of the holiday.

Do not stay at this hotel, you will regret it

Room Tip: Stay at the holiday village sharm
See more room tips
  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

I want to start off with saying, get a villa! I could not believe how amazing and spacious the villa was. The cleaner also worked extremely hard the make sure it was clean everyday. All the staff at this hotel were amazing. That was the best part about it. The hotel in general, is absolutely beautiful and has so much potential but not enough effort is being put in to make guests happy. There was no entertainment unless we complained which was 2 nights out of 2 weeks. Also the food is quite repetitive and made me really ill. When all the arabs went home, the buffet disappeared and we had to have a set menu of 7 things with nothing for the vegetarians. So I had to eat chips and rice for a weeks at every meal. This hotel is also across the road from mcdonalds , kfc, chinese and other food places and plenty of shops. Perfect location. Some things were just a let down. The staff really made this holiday great. I really think that if they had given some entertainment and better food, I might have returned!

Room Tip: Get a villa!
See more room tips
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sophsophok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

I Justed wanted to say anyone considering this hotel don't because its nothing like wants been said its not even 4* hotel it's more of a 2* hotel it's very smelly, dirty,rusty mirror, ripped matters, blocked sink, broken bin, some staff was very friendly but manngement was very very poor with attitude food was very disgusting and dirty. The hotel was more like a zoo you could find any animal in the rooms. First 4hours at the hotel had to get them to change the room due to very bad smell that was in the room. Second day the air condensation wasn't working. Third day their was a lizzerd and a betel in the room so had to call the reception at 4 in morning to get someone to come. When it comes to the food in the hotel it's very poor in higean it's poor in ever way. plus its not even know in sharm so you have to this hotel grand sharm its not even poinciana at all. I would never ever consider or would recomed this hotel so do not read the lies and end up at this hotel like me because that's what I done I belived them

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Oogamze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sharm El Sheikh hotels
3.1 mi away
Stella Di Mare Beach Hotel & Spa
Stella Di Mare Beach Hotel & Spa
#5 of 233 in Sharm El Sheikh
4,693 reviews
13.9 mi away
Rixos Sharm El Sheikh
Rixos Sharm El Sheikh
#3 of 33 in Nabq Bay
4,428 reviews
13.7 mi away
Parrotel Beach Resort
Parrotel Beach Resort
#6 of 33 in Nabq Bay
3,607 reviews
Show Prices
Show Prices
Show Prices
8.1 mi away
Four Seasons Resort Sharm El Sheikh
Four Seasons Resort Sharm El She...
#4 of 233 in Sharm El Sheikh
1,731 reviews
15.7 mi away
Steigenberger Alcazar
Steigenberger Alcazar
#2 of 33 in Nabq Bay
255 reviews
10 mi away
Baron Resort Sharm El Sheikh
Baron Resort Sharm El Sheikh
#7 of 233 in Sharm El Sheikh
4,224 reviews
Show Prices
Show Prices
Show Prices

Been to Poinciana Sharm Resort & Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Poinciana Sharm Resort & Apartments

Address: Om el Sid - Hill | El Hadaba, Sharm El Sheikh 4545, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Top resorts Hotel in Sharm El Sheikh
#122 On the Beach Hotel in Sharm El Sheikh
#126 Luxury Hotel in Sharm El Sheikh
Price Range: £28 - £34 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Poinciana Sharm Resort & Apartments 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Grand Sharm Resort is conveniently located on Om El Seid Hill, with a spectacular view of the Red Sea and just a short stroll away from the brand new shopping arcade “Il Mercato” and the international dancing hot spot “Dolce Vita”.Choose from a variety of spacious rooms, family suites and villas with private balconies or terraces and multiple views of the pools, gardens or the sea.Our large, centrally located outdoor pool includes a children's pool. You can also relax on one of the private beaches and explore the Red Sea by snorkeling or diving ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Southall Travel and 5viajes2012 S.L. so you can book your Poinciana Sharm Resort & Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sharm Resort And Apartment
Grand Sharm Resort & Apartment Hotel Sharm El Sheikh
Creative Grand Sharm Hotel
Creative Grand Sharm Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing