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“Do not stay here!!”

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Poinciana Sharm Resort & Apartments
Ranked #149 of 231 Hotels in Sharm El Sheikh
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Do not stay here!!”
1 of 5 bubbles Reviewed 17 November 2013

Please do not stay here, you will have an awful time!! My boyfriend and I have just got back from a week in egypt, we arrived at the poincianna on Saturday 8th nov in the evening. We checked in and was given a cold flannel and a drink which was a nice touch, then we got taken to our room. We walked into 3 cockroaches on the floor and 2 in the bath! It was disgusting! It was also a twin room and we booked a double so we asked to change. The man went and got the key for another room no problem. The second room was just as awful!! Only one light worked which meant the room was so dark, the air con was broken, the bedside lamp didn't work and has wires on show, the remote control for the tv was broken, the bath was stained a disgusting yellow!! The place was just filthy!! After complaining a man came to fix the air con, remote and light but the place was still vile!! The thought of having a wash in this place and actually feeling clean was impossible!! We went for dinner, which was again a grubby room, the place was not clean and the food was awful! I'm a vegetarian and all I could eat that night was rice and chips, not exactly what you call a meal!! We were so hungry that we bought crisps from the shop next to the hotel, not what you expect to do on an all inclusive holiday!! We went to bed and hoped things would be better in the morning. First thing we got up and asked to change rooms again, in the hope they would have something better. the man took us to view 2 rooms, they were both so dirty!! The smell of urine hit you as soon as you opened the door, there were stains on the walls and on the sofa, the fridge was so yellow and falling to bits, you would never want to put a drink in there to keep cold, it would come out contaminated!! We chose the best room of the two and moved rooms for the third time! We thought we'd just get on with it and we're convincing ourself that we can just enjoy the days but this was impossible, we barely ate for the first two days, the room was still horrible and the whole feel of the place was just depressing!! So much so that on the Monday afternoon we got wifi and emailed every hotel we could find to check their availability!! We were so pleased when we found one, even though it meant paying £300 bed and breakfast so we're still going to be spending money on dinners and drinks! We were so desperate to leave so we packed up and checked out! The man at reception offered to talk about it, but there was really nothing they could do, after changing rooms three times, eating crisps for breakfast lunch and dinner and feeling so dirty the best thing for us to do was leave and enjoy the 5 days we had left of our holiday!
I will write another review for the marroit hotel which we moved to! They were amazing there and done so much to help us and our situation!! They really saved us from a holiday from hell!!
I'd also like to say that I've stayed in a lot of cheap low budget hotels whilst on girls holidays and the poincianna is by far the worst hotel I have ever come across!! So please don't think I'm stuck up and was expecting a palace. This place is awful, do not stay here!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RRD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this review, 28 November 2013
Dear guest, thank you for posting your rewiev about Poinciana Sharm resort.
we would like to answer for your negative poiunts.

First, you are saying,that you change not one room only, as it were dirty and equopment was not working. Before you arrive, we prepare room for you, and everything was ok there. Also each room which you saw it was in good condition, as we are taking for room change only clean and ready rooms.
Regarding your comments about the food, that on first night you have toeat rice and chips it is not true, as we have for each meal open buffet and menu for the lunch and dinner is changing on daily basic. As vegeterian you have a choice of the food, not rice and chips only - there is a soup, 2 vegetable dishes, different salads. Also our Chief and Food and Bevarage Manager offered to you - if you want to it anything more you can ask them and they will make it for you.

Anyway, the Management of the hotel took your comments seriously.

Best regards,

Quality and Guest Relation Manager
Poinciana sharm Resort & Apartments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 October 2013

We had stayed at this hotel for a family trip on December 2007 for 14 nights. Our room was plain beige and white with tiles on the floor which was dusty. TV worked ok but telephone was broken. The bathroom was full of discusting mold and mildew in the toilet and bath tub. Beds were smelly and pillow had saliva marks on it. We changed rooms but the second had roughly the same problems but the bedscwere clean. The restaurant was dingy and run down and the waiters did not speak english. Sanitation was very poor, on our flight we were warned by the flight attendantsthat we must not drink tap water or any drinks containing it because the water is contaminated with Cryptosporidium, a parasitic organism that causes severe diarreah if it infects humans. Whithin 24 hours since our flight, we were served drinks at the dingy restaurant which contained tap water contaminated with Crptosporidium. Whithim hours, we suffered severe diarreah and vomiting. It was obvious that the Eqyptians were immune to this parasite. But for those who have never caught it, its a different story. The beach wasent nice since it was made of rocks. At our room, at night, there were several power outages sincecthe generator was broken and being fixed. This hotel was clearly one of the worst we ever stayed at.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John-Chrysler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this review, 30 October 2013
Daer Guests,

Tank you for your review.

We would like to say, that now we are not Creative Grand - from May 2012 we are Poinciana Sharm Resort and Apartments. And since this time a new Management did a lot of changes at the hotel.

We can not answer for the year 2007.

We just would like to say, if you will come to visit our hotel again, you will feel completely different care. And you will see all changes.

Poincina Sharm Resort & Aparments
Quality and Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

My wife and I stayed at the Poinciana from 15 to 22 Oct 2013.
Despite a few early hic-cups which involved room changes we thoroughly enjoyed our stay here and are planning to return for a longer stay next year.
Now to the nitty gritty. Yes we had a few problems with our room but these were quickly attended to and when they could not be sorted out we changed rooms. No problem there.
Having been to Sharm on 5 previous holidays we were not expecting too much in the food department, but we were very surprised to find the food of a very good standard and in fact there was a proper " meat an veg " diet every day. Wife and I both agree that this was the best hotel food we had experienced in Sharm.
The hotel facilities are very well presented, with a choice of two excellent pools, both with bars.
A Spa on the resort has a fantastic range of treatments and at brilliant prices which wont break the bank, massages, hot tub,sauna, steam room, body scrubs, haircutting for men and women,nails and all the beauty treatments you could wish for.
The rooms are spacious and very light, kept spotlessly clean with daily room service including clean towels and bedding, you don't get that at home do you.
The management led by a very nice lady ( Saleh I think ) work tirelessly and long to make every thing work for you, so please don't criticise their efforts.
The Staff are without exception very friendly and will do anything to help you.
We would like to mention in particular the following:-
Saleh the general manager, the Head Chef (sorry name unknown), all the dining room waiters ( too many to name ) for their care and attention and ever present smile.
Hassan at the Relax pool, always a welcome smile and greeting and makes a fabulous cup of cappacino, thanks Hassan and I hope you are still there next year.
Mohammed, at the Active pool , who remembers what you are drinking and pours it as he sees you approach. Cheers.
Abdul, the towel man, who ensures your sun beds are just right for you and you get the maximum sun.
All the cleaning staff who work long hours with a smile and fantastic "towel art".
Samoo and Mushtaq at the spa who ensure you get the very best from your chosen service, keep smiling boys.
To anyone I may have left out I apologise, but your hard work has not been forgotten.

To all the people who criticise this hotel I would say this:- you probably booked and paid for a budget holiday so why would you expect to be staying at the Dorchester. Look at your holiday invoice and you will see that 70% of what you paid was for your flight and the other 30% for the hotel, and to me the flight is the worst part of the holiday!!! Make an effort to learn some simple words in Arabic, like, Good Morning, Good Night and thankyou, and your overall experience will be better.Make an effort to speak to any Egyptian families and you will find them to be very generous and warmhearted people.The last thing to remember is that the vast majority of the staff are living and working away from their own families to give you a good holiday.
End of Rant.

For the Management.
I know you are continually working to improve the hotel, but a few minor things would help immediately.
1. Place a 1 litre bottle of water in each room for new arrivals and keep the water cooler on overnight at the Active pool bar so people could top up their bottle anytime.
2. Decent size of glass ( plastic if needs be ) at the bars instead of the tiny soft ones. The majority of people wont drink any more but will make less visits to the bar.
Thanks for your consideration in these matters and a VERY BIG thankyou for a pleasant and relaxing stay. We will be back.

Room Tip: Sea view rooms are great
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank garyjmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this review, 29 October 2013
Dear Guest,
Thank you for the “super – fantastic” review and we are delighted that you and your family enjoyed your holiday.
We have so much to offer here at the Poinciana including the beach (with the amazing snorkeling) the relax pool (with its fantastic view down to the sea and the swim-up bar) and most of all, the staff. They are dedicated to their job and they love it when they get a mention on Tripadvisor.
So a big thank you from all the staff for choosing the Poinciana and we look forward to seeing you again soon.
Also we want to tell you, that General Manager of the hotel - Mr. Saleh.
Lady- her name is Oksana she is Quality & GR Manager
And all our Management waiting for you at any time.

Kind regards,
Quality & Guest Relation Manager
Poinciana Sharm Resort & Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

Just got back to a cold rainy Hampshire after another fantastic holiday. We went from 3rd oct to 15th oct . The staff are bril and will bend over backwards to help you . The room we had was clean and tidy (the cleaner comes every day cleans ,makes beds ,clean towels every day as well ).The staff were the same staff as last year and even remembered our names. The food , they do for English are chips,pizza ,burger, cheese burger, omelets ,pancakes ect , But if you like to try traditional food there is loads to choose from, Absolutely fantastic for vegetarians,. Booking again soon to go back in April . All staff speak perfect English , and the management are always on hand to help you in any circumstances . Thank you to all the staff and brilliant management for making our holiday fantastic, see you all again very soon x Len Miller. Winchester Hampshire

Room Tip: choose a Sea View Room
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Len M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this review, 17 October 2013
Dear Reviewer,
Thank you very much
h for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort. We will pass your kind words on to the appropriate staff and departments – they will be very pleased to get a personal mention. Thank you also foryour constructive criticism- we will take it into consideration.

We look forward to seeing you again soon.

Kind regards,

Quality and Guest Relation Manager
Poinciana Sharm Resort & Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

Don't believe the Haters! This place is fantastic...especially if you are between are young at heart and want a holiday for R&R along with venturing out once you have made the most of all-inclusive drinks. Theres a famous night-spot "Dolce Vita" moments away.We had fun fun fun....will deffinately be back!!!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sqiggley35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, Manager at Poinciana Sharm Resort & Apartments, responded to this review, 17 October 2013
Dear Reviewer,
Thank you very much
h for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort. We will pass your kind words on to the appropriate staff and departments – they will be very pleased to get a personal mention. Thank you also foryour constructive criticism- we will take it into consideration.

We look forward to seeing you again soon.

Kind regards,

Quality and Guest Relation Manager
Poinciana Sharm Resort & Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 October 2013

hello people plz do not go to this hotel the hotel staff the food manager ahmad laqaqar done something to my wife shes gone mental we have four young kids they all upset we tried to contact the hotel management but this ahmad laqaker still keep on cotacting her despite many calls u send ur family to enjoy and relax but people like ahmad lakaker food manager put something in her shisha and she lost her mind any one with family plz go with ur wife otherwise people like ahmad lakaker will pray on lonely mently sick womens

Room Tip: terrible people
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Masood D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sharm El Sheikh hotels

Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 15 September 2013

Firstly to anyone who says this is a good place to stay clearly have no standards, secondly don't book your holiday with the co operative travel as this is 3 months since I put my complaint in about this what can only be described as a dump, this hotel doesn't even deserve the 1 I gave it.

On the evening of my arrival I wasn't as even so much as greeted in this hotel, shoved into a filthy room with no bottled water in the room, which I personally think is standard for a 4* all inc hotel.

Went down to the restaurant to eat where you couldn't move for the shear amount of locals, not to mention there was food left all over the tables and the floor, when a waiter finally spotted us trying to find a table he took us to a dirty one where he picked up a knife and flicked the food onto the floor..to my partners discust we left.

The so called quiet pool was just one big health and safety issue, with metal hooks sticking out of pool which many people hit their feet on. Also the plastic drain parts were all caved in and broken.

The food is the same every night, and if you want something other than rice and chicken you have to pay for it at the snack bar next to the lobby, the pool bars don't have snacks as stated, just warm pop in plastic cups. But feel free to pick up a cooler plastic cup out of the pool.

After two days enough was enough along with 4 other couples we left, but was to late as sickness and diahorrea spoiled the rest of the holiday.

Do not stay at this hotel, you will regret it

Room Tip: Stay at the holiday village sharm
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Poinciana Sharm Resort & Apartments

Property: Poinciana Sharm Resort & Apartments
Address: Om el Sid - Hill | El Hadaba, Sharm El Sheikh 4545, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#89 Top resorts Hotel in Sharm El Sheikh
#121 On the Beach Hotel in Sharm El Sheikh
#123 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Poinciana Sharm Resort & Apartments 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Grand Sharm Resort is conveniently located on Om El Seid Hill, with a spectacular view of the Red Sea and just a short stroll away from the brand new shopping arcade “Il Mercato” and the international dancing hot spot “Dolce Vita”.Choose from a variety of spacious rooms, family suites and villas with private balconies or terraces and multiple views of the pools, gardens or the sea.Our large, centrally located outdoor pool includes a children's pool. You can also relax on one of the private beaches and explore the Red Sea by snorkeling or diving ... more   less 
Reservation Options:
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Also Known As:
Grand Sharm Resort & Apartment Hotel Sharm El Sheikh
Grand Sharm Resort And Apartment
Creative Grand Sharm Hotel
Creative Grand Sharm Resort

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