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“Definitely not the best hotel.....!!”

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Poinciana Sharm Resort & Apartments
Ranked #147 of 231 Hotels in Sharm El Sheikh
Reviewed 25 February 2014

My grandson Lewis and I have just arrived home from a weeks stay at this hotel, I would just about rate it a 2 star.......Our toilet system was as good as useless, had to call to reception 3 times to get it fixed....... The taps were wriggling about in the sink, the shower had not been cleaned when we arrived , and wasnt cleaned in the week we were there.........We didnt have a change of sheets during our stay, but we did have clean towels daily...............The Electrics were shocking.!! very dangerous indeed, lose wires pushed into wall sockets, and 3 lights not working in the week ........ ......................The curtains would not glide on the rails as normally they should do, it was a case of trying to tug them along the rail to close and open them, resulting in hooks broken.......This hotel needs closing for a couple of months and get it refurbished to a decent standard , espeically the electrics and plumbing bathrooms need updating....................We did ask for a room change , which did happen , but the second room was no better than the first...!!....Very poor standards...............THE good points, The animation team tarzan , alex Sharm, and the girls were brilliant with the poolside entertainment , The bar staff, Mohammed very good too, Adbo was always so helpful with pool maintenance and doing the towels etc , nothing was too much trouble for him, Emad, marco, Mando, Sayed, all excellent too......The spa team were also excellent.......The food wasnt the best , Every morning I done some toast , but there was never any butter there unless I asked for it , which when it did come was always frozen.!!, difficult to spread when frozen........Lots of beef stew most evenings .........The salads were always fresh and tasty........Sorry , but the hotel was definitely not up to standard , the staff keep that place going by being so friendly and jolly, but the hotel needs total refurbishment...Iwill go back to sharm El Sheikh , BUT not that hotel...............
Sheila and Lewis ..........

  • Stayed: February 2014, travelled with family
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2  Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 1 March 2014

Dear guests,
Thank you for posting you comment about Poinciana Sharm Resort & Apartments on Trip Advisor.
We are taking all comments seriously, so we would like toanswer for your comments.

Regarding your comments about electrics - all electrics in all rooms are working and safety. There are no lose wires and 3 lights not working, because before you came, we prepared room for you. Yes, you did a change, but the second room also was ready for you.

Yes, we remember, that you requested to fix you toilet, but when Engineer went to your room to check it and he found a sign "Do not disturb", in this case it is not aloowed for him to enter. He reported to reception and they sent you a message about this and asked you, when you will be ready, just call them, but it was not call from you.
About your comments, that food was the same for the breakfast - yes, menu for the breakfast is the same and not in our hotel only. And we have butter and even if you asked for it, did anyone refuse to give it for you?

The hotel do not need closing, we care about updating of it.

Thank you for you positive words about Animation team.

Best Regards,

Quality & Guest Relation Manager
Poinciana Sharm Resort & Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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106 - 112 of 652 reviews

Reviewed 19 February 2014

I will start off with the hotel itself,

Good points:
*Always plenty of food, and never had to wait for a table.
*Room cleaned everyday.
*Nice relaxing area by pool.
* Cheap-ish WIFI
* All staff very polite.

Bad points:
* Variety of food was terrible, I ate the same thing everyday (the food was tasty but more variety would be good)
* new bathroom needs to be fitted (this did not ruin our trip, but can be improved)
* The waiters are a little irritating when they keep coming over while eating- There is a time and place for joking around, and when your eating is not one of those times.
* 'heated' pool was cold!

The Staff

Good points:
* Reception staff were helpful and spoke good English
* Waiters collected empty plates swiftly
* Animation team were always happy and bubbly Especially Sam, who was always very happy and bubbly, and all spoke good English
* Cleaners & gardeners we all polite
* Bar staff were again very polite and helpful.
* Mango from Excursions was very attentive, polite and helpful.

Bad points:
* Waiters were sometimes annoying while eating.
* Tarzan (animation) comes across a little pervy.

The place itself:
Sharm is a lovely place, and the weather is amazing. I will definitely be going again.

Please be aware that almost everywhere is hassle, and you need to have patience to enjoy your trip and it can get very frustrating when these Egyptians do not take no for an answer.

All in all, this was an enjoyable holiday, and although the hotel was slightly lacking, the staff is what makes this place enjoyable.

  • Stayed: February 2014, travelled with friends
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3  Thank Simone P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 22 February 2014

Dear Reviewer,
Thank you very much for the posting your review about our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff. Also thank you for you constructive criticism about food and bathrooms.
Regarding your comments, that waiters are little irritating when they keep coming over while eating and somethimes annoying and also about animation Tarzan, comes across a little pervy - if you delivered this comments to the hotel Management at the same time - we will take our action with them. Anyway, we took it sereously and warn the staff about this.

About heated pool - it is realyy heated and it has temperature 27C-29C

Looking forward to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

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Reviewed 18 February 2014

We stayed here for one week. Everyone was very friendly. Animation team were great all of them were so nice, Tarzan was so helpful. Sam is very nice always said hello and spoke to us. Ahmed/Alex is a great guy, he really is such a nice person and really took care of us and was very helpful. Best guy ever.
Hotel receptionists were a bit useless and didn't always do what they said they would. Overall really enjoyed it.
Farzana & Hussain.

  • Stayed: February 2014
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Thank Farzanax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 19 February 2014

Dear Reviewer,
Thank you very much for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff.
Regarding your comments, that receptionists were a bit useless and did not always do what they said they would - as we remember, you spent a lot of time, talking with them and during all your vacation they did their best to make your stay positive and enjoable.

Looking forward to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Four of us stayed at the Poinciana Hotel in February 2014 it is not a 4star hotel but it is very nice. The rooms are cleaned every day and the staff are all lovely Saffron and Mohamed the bar staff at the relaxation pool are so friendly and helpful Mohamed ran around making sure we all had Nescafé which was not easy! But he did it with a smile. The restaurant Manager made us chips every day! Because the food really was not that great it was edible but very repetitive and lots of beef stews!!! This hotel was not the most expensive hotel by any means considering what you pay to stay here it's really good value for money. You are only a 2 minute walk to an array of shops where you can pick up lots of bargains obviously you need to haggle but they are all happy to come down in price for you. All in all we would say definitely stay here. Oh and hi to Sam from the animation team you were great

Room Tip: The villas are gorgeous
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  • Stayed: February 2014, travelled as a couple
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Thank Shiners12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 19 February 2014

Dear Reviewer,
Thank you very much for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff. Also thank you for your consructive criticizm about repetative food - we will take in in consideration

Looking forward to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

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Reviewed 16 February 2014

Just returned from fortnites hol 13/2/14 found hotel showing its age but any problems we had were sorted out promtly . Staff were excellent Spa and hairdressing excelled my expectations well worth a visit. Animation team worked Tirelessly to keep you entertained. I would definatly consider returning in future

  • Stayed: February 2014
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Thank kennethmargaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 19 February 2014

Dear Reviewer,
Thank you very much for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff.

Hope to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Don scunny

arrived 6th jan 2014 had seen some pretty grim reports so we didnt know what to expect.When we arrived the reception did not seem over friendly we where shown to our room and what a surprise It was huge with a living area dining area and double balcony it also had a kitchen but we where all inclusive anyway We found the food in the restaurant very good and the staff excellent The bar staff where all brill and the management team could not do enough for us animation team kept us entertained . All in all the holiday was great would recommend it to any one and will be definatly be booking again this was my 4th time in sharm and by far the best yet

Room Tip: we had a room overlooking the active pool room 123 near the bar near the restaraunt great
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  • Stayed: January 2014, travelled as a couple
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1  Thank donald g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 14 February 2014

Dear Reviewer,
Thank you very much for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff.

Looking forward to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

My husband and I stayed at this hotel for 2 weeks from 27th Jan to 10 Feb and must say that it is not one of the best hotels we have ever stayed in, but it was value for money.
The staff were what made it a fantastic holiday, especially Safwan the relax pool barman, he makes the best coffee and is a very friendly guy and nothing is too much trouble, he makes sure you have a good holiday.
Also Sam from the animation team always there with a smile. The waiters in the restaurant are very good find you a table and attend to all your demands with a smile and a joke.
Would stay there again but not when the locals have their school holidays.

  • Stayed: January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Thank denise w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saleh T, General Manager at Poinciana Sharm Resort & Apartments, responded to this reviewResponded 14 February 2014

Dear Reviewer,
Thank you very much for the positive review of our hotel. We are delighted that you had a good time during your stay with us and that you enjoyed the facilities of the resort.
Thank you for your warm words to our staff.
Hope to see you soon.

Quality & Guest Relation Manager
Poinciana Sharm Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Poinciana Sharm Resort & Apartments

Address: Om el Sid - Hill | El Hadaba, Sharm El Sheikh 4545, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#89 Top resorts Hotel in Sharm El Sheikh
#122 On the Beach Hotel in Sharm El Sheikh
#124 Luxury Hotel in Sharm El Sheikh
Price Range: £29 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Poinciana Sharm Resort & Apartments 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Grand Sharm Resort is conveniently located on Om El Seid Hill, with a spectacular view of the Red Sea and just a short stroll away from the brand new shopping arcade “Il Mercato” and the international dancing hot spot “Dolce Vita”.Choose from a variety of spacious rooms, family suites and villas with private balconies or terraces and multiple views of the pools, gardens or the sea.Our large, centrally located outdoor pool includes a children's pool. You can also relax on one of the private beaches and explore the Red Sea by snorkeling or diving ... more   less 
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Also Known As:
Grand Sharm Resort And Apartment
Grand Sharm Resort & Apartment Hotel Sharm El Sheikh
Creative Grand Sharm Hotel
Creative Grand Sharm Resort

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