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“Worst Hotel EVER!! STAY AWAY”

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Regency Plaza Aqua Park & Spa Resort
Ranked #94 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Reviewed 20 December 2013

By far one of the worst hotels I have ever stayed at!! I stayed there 4 days during Eid this past October, it was a group trip and we didn't exactly pick the hotel ourselves.We didn't take long to check in but the receptionist was asking a lot of really personal questions which didnt appeal to my mum and she shut him off immediately which might have lead to our quick check in! Once we got to our room first thing we noticed is that it smelled funny we tried switching on the electricity and water but turns out we had NON!! When the Bell man brought us our luggage he tried our "electricity card" and advised us to call the reception for the hotel's electrician and he told us that we needed to open the main water tap from under the sink. Although he did help us it is safe to say he was VERY INAAPROPRIATE with his looks and words, I called the reception about the electricity issue around 4:30 pm and waited......till 7:45 pm !!! and the receptionist excuse was that the hotel is very large and that the electrician is on his way !! We had to stay in the dark for 2 hours and every time I requested a change of rooms I was told 2 mins and they will have the issue fixed.

Moving on to food, even if they intentionally cooked the food to be that BAD it is really hard for food to turn this wrong!! It was a lost case after our first lunch we never went back! During this lunch the waiter that was picking up the empty dishes off our table decided to throw at me a dirty comment, at first I thought that there is no way he is harassing a guest right! And I must have misheard him so I let it go but he decided to do it again!! I asked him what did he just say?!! He replied nothing and stayed clear of our table the rest of the service.

Aside from one very decent and friendly waiter by the pool our stay at this hotel was hideous!!

I would never recommend this hotel to anyone and if you are reading this comment and considering this hotel DON'T it is going to be a waste of your money and holiday!!

  • Stayed: October 2013, travelled with friends
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4  Thank RaneimRashid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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752 - 758 of 2,654 reviews

Reviewed 18 December 2013

Its really good vocation at Sharm El Sheikh - Napq bay hotel its average at all but i was have amazing trips with one office excursions Infinity Travel it was suggest to me 3 excursions so interesting the sales Irina Russian she really add to my vocation Adventure with good service and good price.

Room Tip: see view rooms which Best and quieter.
  • Stayed: November 2013, travelled as a couple
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Thank loma2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013 via mobile

Amazing beach pools and service

Food choices could have better, but was never ill as most people report after going to Egypt!

Quite Russian/German orientated entertainment however the mini nightclub on site will suit everybody!

  • Stayed: January 2013
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2  Thank Rockyroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency_Club, Director of Sales at Regency Plaza Aqua Park & Spa Resort, responded to this reviewResponded 26 December 2013

Dear Guest,

Thank you for staying in Regency Plaza Sharm El Sheikh on your recent vacation, and for having taken the time to share your experience on this forum.

We are delighted to know that you enjoyed your stay with us and we sincerely appreciate your kind comments, we are pleased to hear that we mange to make 6th birthday celebrations memorable one.

Thank-you very much for your kind comments and the excellent” rating you gave our resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.


We are look forward to having the pleasure to welcome you back. Please do not hesitate to contact me at info@regencyplazasharm.com for any assistance and we will try to fulfill requests you might have.

Once again many thanks for your kind comments.

Best regards
Regency Club Administration
info@regencyplazasharm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

This is our second visit to Sharm this year 9th in total . We stayed from the 19th nov/3rd dec this year on arrival the staff at reception were very helpfull we were allocated a room with sea view. our first thoughts were that this room hadn't been used for while the room was very clean but could do with a bit of paint. our first night prooved very painfull we both had been bitten my wife had 15 bites on her arms i had simmilar .we reported this to reception who arranged to have the room deep cleaned in all the times we have been to sharm this is the first time we
have had to have medical treatment for mosquito bites.
The staff were exelent and couldn't do enough for you the food was verry good and a good selection everywhere was very clean including the beach area if visiting this hotel take plenty of mosquito repelant

Room Tip: Rooms by the beach very quiet
  • Stayed: November 2013, travelled as a couple
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Thank odyssey04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency_Club, Director of Sales at Regency Plaza Aqua Park & Spa Resort, responded to this reviewResponded 23 December 2013

Dear Our Guest
Thank you for staying in Regency Plaza Sharm El Sheikh on your recent vacation, and for having
taken the time to share your experience on this forum.
We are delighted to know that you enjoyed your stay with us and we sincerely appreciate your kind comments.

Thank-you very much for your kind comments and the rating you gave our resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We are look forward to having the pleasure to welcome you back. Please do not hesitate to contact us at info@regencyplazasharm.com for any assistance and we will try to fulfill requests you might have.

Once again many thanks for your kind comments.

Best regards
Regency Club Administration
info@regencyplazasharm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

We stayed at the hotel from 5th-12th December mainly because Kite Junkies is situated within the grounds. We were made to feel very welcome and cannot fault the staff at all. The food was good in the main restaurant with a good selection and service was brilliant. The beach bar, Indian, oriental and Italian restaurants had lovely selections also. The room was nice and spacious and cleaned every day. Overall we were very impressed by all staff, the location with the beach, lagoon and reef available when you step out of your room making it a beautiful resort. This was our first visit to Sharm and we will definitely return to this hotel - excellent service and made to feel very welcome and at ease the whole time.

  • Stayed: December 2013
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Thank CherylW85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency_Club, Director of Sales at Regency Plaza Aqua Park & Spa Resort, responded to this reviewResponded 14 December 2013

Dear Our Guest
Thank you for staying in Regency Plaza Sharm El Sheikh on your recent vacation, and for having
taken the time to share your experience on this forum.
We are delighted to know that you enjoyed your stay with us and we sincerely appreciate your kind comments.

Thank-you very much for your kind comments and the “5 out of 5 - excellent” rating you gave our resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We are look forward to having the pleasure to welcome you back. Please do not hesitate to contact us at info@regencyplazasharm.com for any assistance and we will try to fulfill requests you might have.

Once again many thanks for your kind comments.

Best regards
Regency Club Administration
info@regencyplazasharm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Once again an excellent stay starting with a car picking us up from the airport. Check in very smooth and choice of room was given to us ( we like to stay in the rooms near Kitejunkies ). Our room was very clean and spacious with a basket of fruit on arrival ( nice touch and appreciated ). We had a problem with our tv but this was replaced immediately. We think there has been an improvement with the food since we last stayed at the Regency and we especially enjoyed the barbeque evening in the main restaurant. The breakfast was good as you can have freshly cooked eggs fried omeltte or scrambled.We have noticed that at every meal time there is a senior manager on hand overseeing the quality of the dining experience. The food in the Camella a la carte restaurant was excellent and the waiters were very attentive and offered an enjoyable service. We also ate at the Indian and Oriental restaurants which were very good.
The beach bar now offers a waiters service so there is now no requirement to stand in a long queue at lunch time. Very professionally run.
Our room was kept very clean by the efficient cleaning staff.
We had a great holiday and will definately be returning in March 2014

Room Tip: Your room selection depends on what you are looking for............ there are rooms overlooking the...
  • Stayed: December 2013, travelled as a couple
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Thank skibunny53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency_Club, Director of Sales at Regency Plaza Aqua Park & Spa Resort, responded to this reviewResponded 17 December 2013

Dear Our Guest
Thank you for staying in Regency Plaza Sharm El Sheikh on your recent vacation, and for having
taken the time to share your experience on this forum.
We are delighted to know that you enjoyed your stay with us and we sincerely appreciate your kind comments.

Thank-you very much for your kind comments and the “5 out of 5 - excellent” rating you gave our resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We are look forward to having the pleasure to welcome you back. Please do not hesitate to contact us at info@regencyplazasharm.com for any assistance and we will try to fulfill requests you might have.

Once again many thanks for your kind comments.

Best regards
Regency Club Administration
info@regencyplazasharm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

We have been to sharm 3 times before but never have we had such attentive service from the hotel staff in particular the staff in the restaurant Morshed, the beach bar staff Zidane, Mostafa and Fahmy. Bar Staff Romaney and Garges were all beyond our expectations.
Alice in guest relations was ready to answer any questions and resolve any issue's should they arise.
The rooms were clean just dated but the family room was a good size. other people need to reflect what they have paid to stay here before they give poor reviews we felt it was excellent value for money.
The 4 waves guys in particular Zizo will arrange a great trip to Tiran by speedboat.
We will book again just cant get the availability for next year.

Room Tip: Rooms in block E were all sea view.
  • Stayed: November 2013, travelled with family
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Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency_Club, Director of Sales at Regency Plaza Aqua Park & Spa Resort, responded to this reviewResponded 9 December 2013

Dear Rose Family
Thank you for staying in Regency Plaza Sharm El Sheikh on your recent vacation, and for having
taken the time to share your experience on this forum.
We are delighted to know that you enjoyed your stay with us and we sincerely appreciate your kind comments.

Thank-you very much for your kind comments and the “5 out of 5 - excellent” rating you gave our resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We are look forward to having the pleasure to welcome you back. Please do not hesitate to contact us at info@regencyplazasharm.com for any assistance and we will try to fulfill requests you might have.

Once again many thanks for your kind comments.

Best regards
Regency Club Administration
info@regencyplazasharm.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regency Plaza Aqua Park & Spa Resort

Address: on the beach of Nabq Bay | Peace Road, Sharm El Sheikh 46619, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Spa Hotel in Sharm El Sheikh
#85 On the Beach Hotel in Sharm El Sheikh
#87 Luxury Hotel in Sharm El Sheikh
Price Range: £36 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regency Plaza Aqua Park & Spa Resort 4*
Number of rooms: 550
Official Description (provided by the hotel):
Perfectly located in the heart of the Sinai Peninsula, a step into a whole new world of the most exquisite rare combination of Kite surfing fun activities , turquoise blue water, crimson mountains and desert landscapes of inspiring beauty, considered one of the best water spots and Kite surfing spots worldwide. Regency Plaza Resort, a superb Local 5 star deluxe hotel majestically and directly located on the beautiful, coral beach of Nabq Bay. the hotel is built on an area covering over 167.000 SQM. Regency Plaza Resort is located within 10 minutes from Sharm El-Sheikh international airport and 25 minutes from the famous Neama Bay city centerRegency is running a 24 hours all inclusive system with free access to a la carte restaurant ; with a Aqua Fun area fully equipped with five adult Aqua Slides with Heated Swimming pool during winter and Kids Aqua heated aqua zone equipped with different mini aqua slides for kids. ... more   less 
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Also Known As:
Regency Plaza Aqua Park And Spa Resort
Regency Plaza Aqua Park Hotel Sharm El Sheikh
Regency Hotel Nabq
Regency Plaza Sharm El Sheikh
Plaza Sharm El Sheikh Regency
Regency Plaza Egypt

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