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“Loved it!!! Planning to come back” 5 of 5 bubbles
Review of Viva Sharm Hotel

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Viva Sharm Hotel
Ranked #139 of 232 Hotels in Sharm El Sheikh
1 review
“Loved it!!! Planning to come back”
5 of 5 bubbles Reviewed 18 May 2014

Just got back from 12 nights at the Viva Sharm with my partner. And I just wish I was back there! It's such a lovely hotel. It's in a perfect location. Not too far from the airport or Naama Bay or any beaches, everywere is just a cheap taxi fare away. Plus the hotel has a free shuttle bus everyday that will take you to two beaches and Naama Bay. The hotel is nice, clean and well kept. Our room was lovely. The housekeeper Ayeman was lovely and he did he's best to make our stay enjoyable. He works very hard and does a very good job too. All the staff are great, Bob the pool man is lovely, always friendly and chatty and very helpful. Maizo on the pool bar is great very helpful as is Ayeman in the lobby bar. The animation team were great Kya and Mauro and Alex make you feel right at home they very friendly and helpful. They always go out of the way to make all the guests happy. The food is good too. The deserts are very well presented they look realy pretty and it all tastes good too they have pancakes round the pool during the day too very nice :) I can't say one bad thing about the hotel. Ten out of ten. Met some lovely people and I'm planning to come back in October! Thank you for making our holiday so great!
Charlotte and Tony.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charlottemc44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear Charlottemc44,

Warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

Thank you for your taking the time to post your comments regarding to your stay at viva Sharm hotel

Your feedback is too much valuable for us, as we always gain new experience from others perceptions and that help us to improve our services, that we aim to provide to our valued guests such as yourself.

once again, thank you for your comments and we are looking forward to welcoming you back to viva Sharm hotel.

Yours Faithfully.
Abdel Wahab Ahmed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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764 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 May 2014 via mobile

Me and my boyfriend came here on 29/4/14 for 2 weeks. It was my first time in Egypt so wasn't 100% sure what to expect...and I loved it!!!
The hotel is fantastic, great scenery around the pools and it was nice to have the choice of pools, especially the quiet pool. The food was alright for a very fussy eater, I never went hungry and tried new foods. I gave suggestions to management on what else they can look to offer and all feedback and suggestions were welcomed. This just goes to show that the management and staff are great. They will do anything for you as they want you to have a good time. They are so friendly, full of smiles and genuine hard workers. Our room was cleaned everyday with towel art surprises and sometimes we had flowers. A big thanks to Medhat and Ayman the bar waiters and all the rest of the waiters in the buffet hall, Hatem, Mohammed and everyone on reception, Ayman the cleaner. Also a massive thanks to the Animation team - Kya, Mauro & Alex. They made the hotel lively with all the activities they had planned. You finally got me to play darts, even if I did try to get out all the time. Lastly thanks to all the friends we met out there, so glad we're still in touch. See you all at the reunion. We've got our holiday booked ready for October, make sure you book yours!! See you soon Viva Sharm!!! Rachelle & Dave :)

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Rachelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear Mrs. Rachelle M,

Warm greetings from Viva Sharm Hotel - Sharm El sheikh.

Thank you for choosing viva Sharm hotel for your holiday and thank you for submitting a Trip Advisor review, pleased to know that you had a great time at our hotel.

We are glad to know that our hotel, with its facilities and services, have been up to your expectations and that you spent a pleasant holiday with us.

Your praises for the staff will be shared with them and they will be grateful for that

We are looking forward to welcoming you again soon and provide to you our maximum support.

Yours Faithfully,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Me and my girlfriend have arrived home today from spending 2 weeks at the Viva Sharm Hotel and already we want to go back there. We really enjoyed our time at the hotel as the staff are friendly and will go out of their way to help you with anything that will make your stay enjoyable. Bob at the pool, Ayman and Medhat at the pool bars and Ayman who makes up the rooms all have made our trip enjoyable. Kya, Mauro and Alex on the animation team are great and because of all these people we are already looking to arrange a return visit in October. Would recommend this hotel to anybody! thanks guys and see you soon. Dave and Rachelle :)

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DaveHall8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 17 May 2014
Dear DaveHall8

Warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

we would like to thank you for your nice review ,and we are more than glad, that we with our service and facilities could provide you a Fantastic stay upon your last visit, which gave you a great impression, so that you are planning to come back again.

I am very happy to know that our services did exceed your expectations that are our aim to provide the maximum service to our valued guests such as yourself.

Once again, thank you for your recommendation,and we are looking forward to welcoming you soon in your second home viva sharm hotel.

Yours Sincerely,
Abdel Wahab Ahmed,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
1 review
5 of 5 bubbles Reviewed 12 May 2014

Visited this hotel for a week on 26/04/14 and had an amazing time. The hotel was very clean and had everything we needed. The staff were all very pleasant and did their best to help with anything we asked, including putting our towels out for us in the morning (thank you Bob!). they were friendly and liked to enjoy a laugh and joke with us. The animation team were great fun, especially Kya and Mauro who really went out of their way to keep us entertained, including buying new games etc for us to use. The new poolside dart board kept the boys quiet for hours so I could enjoy my book in peace! They're also very knowledgable about the local area and gave us some great tips on places to visit, trips worth doing etc. Considering we paid next to nothing for this holiday, so weren't expecting much, Viva Sharm really exceeded our expectations. I'm quite a fussy eater, but every meal I found something I enjoyed, and if you get peckish at night, you can just ask reception to call for a Double big mac delivery! The BBQ night is definately worth the extra ~£10.
Location was also fantastic, not far from the airport and the hotel provides a free mini-bus to two local beaches and a nice place to visit at night.
Met some great friends also and are already planning our return trip later this year.

Room Tip: If you would prefer one big bed instead of two twins, do request it. We did and for the first time e...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 13 May 2014
Dear Sam G,

warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

First of all let us thank you for the time spent to share your review of your last stay in viva sharm hotel
We are glad to know that our hotel, with its facilities and services, have been up to your expectations and that you spent a pleasant holiday with us.

We are looking forward to welcoming you again soon and provide to you our maximum support.

Yours Faithfully,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

asked for a quiet room and we certainly got that, around the quiet pool surrounded by beautiful gardens and ground floor terrace. Enormous room three massive double beds and excellent air conditioning kept spotlessly clean by the amazing Mohammed, what a star!
Food plentiful and very well seasoned, egg chef in morning and pasta chef at lunch and dinner.We all now need to diet.
Entertainment improved as our 2wks progressed, Kya, Evo and Mauro lovely and very professional .Excellent cool lobby bar with pool table. Internet cards available for £4 per 2 hours and you do not have to use the 2hours all in one go.
Met some lovely people, Brits, Italians, Swedes etc .
On site supermarket was ace, icecreams £1, and run by a really nice guy, 10.00am was our ice-cream o'clock time with one hour to go until the pool bar opened.
All in all we had an amazing time and would definitely return to this friendly efficient hotel ran by super management and first class staff

Room Tip: ask for a quiet room
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Will M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 13 May 2014
Dear Will M,

Warm Greetings from Viva Sharm Hotel - Sharm El sheikh.

Thank you for taking the time to post your comments regarding to your stay at viva Sharm hotel.

Your feedback is too much valuable for us, as we always gain new experience from others perceptions and that help us to improve our services, that we aim to provide to our valued guests such as yourself.

once again,thank you very much for your report,and we are looking forward to welcoming you again soon as a repeater guest in our lovely viva sharm.

yours faithfully.
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 May 2014 via mobile

We have just got back this morning and want to go back already!! This was my third time to this hotel in a year and cried when I left this time. This is my second home and can honestly say I have made some very good friends here, Bob at the pool, Ayman and Ahmed the barmen; hatem on reception and kya and mauro and Alex animation, all very special people. To anyone who is thinking of going to this hotel please just go and see. Yes it's three star but the staff are 5 star.

Miss you all x Angela and phil

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 10 May 2014
Dear Guest19841987,

warm greetings from viva sharm hotel - sharm el sheikh.

Thank you for submitting a review here as it is always essential for us to know the opinion of our valued guests.

We were very pleased to know that you have enjoyed your stay with us and would like to thank you for choosing Viva Sharm Hotel for your holiday.

Your praises for Hatem, Bob, Aymen and ahmed will be shared with them and they will be grateful for that

We're looking forward to welcome you again to our beautiful and sunny Hotel on your next trip to Sharm El Sheikh.

Yours faithfully.
Abdel Wahab Ahmed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Widnes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 9 May 2014

We arrived at Viva Sharm on 29.09.13. The reason for the delay in this review is because we have just received a full refund from the holiday company.
We booked this hotel as it was a cheap two weeks away with our 18 month old child, we expected the hotel to be basic but not unclean!
On entry to the room there was a strong smell of sewage, the door to the room was insecure and could have been easily kicked open, there was an internal door chain which was broke.
We had booked the holiday months in advance and there was no cot in the room. On opening the fridge there was a strong smell of rotting food, the fridge was filthy with stains, and was also warm. The bath was dirty and had not been cleaned and it was heavily stained. In the bathroom floor there was a nail sticking out of the floor which is a hazard for anyone. In the bedroom area the walls were dirty and maked with footprints on the ceiling which could have easily been cleaned. We took all our valuables and went to reception, the staff weren't interested in our complaint, we were told to return in an hour, we waited in the bar area. After an hour the staff weren't interested again, eventually my husband was taken to view another room, we agreed to change but a short while later told we werent able to because the air conditioning wasnt working. The hotel staff could not and weren't willing to assist us. We were told the cot was now in the room and went back to the room the cot was disgusting!!! It was dirty, stained and it had blood and faeces on it. We asked for another cot which they eventually provided with blankets as a matress.
Needing something to eat we went into the dining room and asked for a high chair, after 10 minutes one was brought to us which was filthy and thick with grease, the straps were broke and we couldnt strap our child in. The food choice was poor, the equipment was broke and dirty, the staff need lessons on health and hygiene, I couldnt imagine eating the selection of food for 2 weeks.
The next morning the staff never attempted to make contact with us about our complaint. We were never advised to of our options. We decided to check out of the hotel and go to another one. Which i'm glad we did as we had a fantastic holiday in the end.
I wouldnt recommend this hotel to anyone there are much better hotels at a resonable price in the area. Having been to many countries and stayed in cheap basic hotels this hotel has been the worse we have ever stayed at due to how dirty it was, the food selection and poor customer service.

  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 10 May 2014
Dear Mrs. Katie C,

First of all with all my respect to your review and we can't accept your review address"Dirty hotel, unhelpful staff and poor food” ,

1st let me remember you that you just stayed one Night only in our hotel.... so it`s not fair to evaluate the hotel from one Night only.

2nd ,It seems that a wrong client came to our hotel after reading your review as it is well known that client can have one comment or two during his stay but not everything is wrong with you however, you stayed only for one Night, During your stay we were in High Occupancy and more than 70% of occupancy was English nationality and none of them complained even a single complaint neither during their stay nor after back home but in contrarily we received a daily good guest comments thanking the hotel staff for their service and co-operation with clients requests.

3rd , i see also you were talking about unhelpful staff i will not talking longer about our great staff just read our hotel reviews on the trip advisor about our friendly staff, and for your information staff of the hotel is out of discussion as we are very proud of our staff...

4th , i can see that also you were talking about unhygienic food and i want to inform you that all the tour operators we are dealing with have their teams for inspecting any things regarding health and safety at hotel in regular basis but the thing is what you tried to accept in your review about you didn`t got what you paid for.

5th The restaurant staff are very well trained and helpful to everybody and their managers is always in the restaurant during the meals ensuring that everything is clean and guest receiving a prompt service on a high standard and we didn't receive any comments or complaints from our guests before.


By the end it was not realistic review from your side comparing with one night stay only as you saw things no one else from our respected guests saw it or noticed and we wish to you a happy holiday somewhere else which will reach your expectation comparing to the money you paid and we hope that you can choose a better headline on your future reviews wherever you gonna stay.

Yours Faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Viva Sharm Hotel

Property: Viva Sharm Hotel
Address: Motels St., Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#7 Best Value Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Viva Sharm Hotel 3*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia and Hotels.com so you can book your Viva Sharm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Viva Sharm Hotel Sharm El Sheikh
Falcon Hotel Viva Sharm
Falcon Hotel Sharm El Sheikh
Falcon Inn Viva Sharm El Sheikh

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