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“Could have been better”
Review of Viva Sharm Hotel

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Viva Sharm Hotel
Ranked #141 of 234 Hotels in Sharm El Sheikh
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Could have been better”
Reviewed 6 June 2014

Ok this is a pretty truthful review...

Although we did have a fab holiday, it was the weather, the animation team and the friend we made that made it what it was.

The hotel room was big and spacious, which was lovely, balcony facing the pool even better. It was cleaned everyday but the cleaners would always come as you were getting changed or ready to head down to the pool/breakfast around 9.30-10 am... Bit of a pain! We forgot to tip the cleaners one day as they were hassling to get into the room and they didn't bother putting a pillow case on the pillows or clean towels!

The food wasn't as bad as we were expecting but it was boring as the same sort of things were served everyday! YOU CAN GET PANCAKES AND WAFFLES AT THE QUIET POOL BAR FROM 4.... No one bothers telling you these things tho so definitely ask as they won't tell you... Drinks were awful... The choice was fanta sprite cola vodka whiskey gin and brandy... Thats all YOU HAVE TO PAY FOR BOTTLED WATER...

We were offered a cocktail round the pool which was nice but at a price be aware if you want anything nice at the hotel you have to pay... Pay for cocktails, BBQ evening, some of the entertainment... Doesn't really feel like all inclusive! Drinks start from 11am -11pm so of you want drink in the room or outside of these time you have to pay

The animation team were all brilliant... Did some fun activities during the day and the evening... All very friendly and helpful! If you need anything ask any one of them they were a great help! It's better when they get involved more with the volleyball in the pool!

Most of the staff was friendly and helpful but some of them weren't... Simple as that really!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 7 June 2014
Dear Becky C,

Warm Greetings from Viva Sharm Hotel - Sharm El Sheikh.

Thank you for taking the time to post your comments regarding to your stay at viva Sharm hotel

Your feedback is too much valuable for us, as we always gain new experience from others perceptions and that help us to improve our services, that we aim to provide to our valued guests such as yourself.

I regret to hear about the negative feelings caused during your stay and i really apologize for any inconvenience, and please be assured that we will discuss all the negative issues you mentioned with each department individually in order to improve our services to meet our guest expectations.

Once again, thank you for your comments and we are looking forward to welcoming you back soon to viva sharm hotel,

Yours Sincerely,
Abdel Wahab Ahmed,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
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English first
Huddersfield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 May 2014

We were the last drop off during our transfer from the airport - The first 2 hotels we went to while dropping off other holidayer's were stunning.. When we pulled up at Viva Sharm.. my initial thoughts were "Oh dear" not as glamorous as the first 2 we had been to.. How wrong could i have been!!! Don't judge a book by its cover or it seems a hotel complex by its entrance! Loved it from the get go! The room was huge and the balcony had a great view of the pools and complex. We had loads of storage for clothes.. a fridge.. safe.. TV.. loads of electric points.. big beds & nice large bathroom. What more could you want really. All the same we used the room to shower, change and sleep so creature comforts weren't needed in the slightest. The room and balcony were also cleaned every single day! Would deffo recommend bug spray as woke up on day 1 with feet covered in bites lol. The food was great.. There was always something to eat among the buffet. The staff were beyond friendly and it definitely wasn't for tips as they were never asked for or expected (Which made tipping a nice thing to do) The animation team (Entertainment Team) were on hand from the onset to give great advice and tips on costs (Taxis etc etc) places to visit, night life, organising daytime activities around the pool and nights out to clubs and other evening activities. Thanks to them we had some great times and made some great memories. All in all we had a great time, met some great people and had a boat load of laughs along the way. I cant think of a single reason to not recommend Viva Sharm Hotel. Money well spent and worth every penny :-)

Room Tip: Ask for a pool facing room with balcony... by far the best view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Symo_Golcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 6 June 2014
Dear Mr. Symo,

Warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

We would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your vacation experience and for your highly appreciated recommendation.

Your feedback is too much valuable for us, as we always gain new experience from others perceptions and that help us to improve our services, that we aim to provide to our valued guests such as yourself.

Thank you for your comments and we are looking forward to welcoming you back to viva Sharm hotel.

Yours Sincerely
Abdel Wahab Ahmed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2014

Me and my boyfriend have just returned from out 10 day all inclusive stay at Viva Sharm. It was our first time in Egypt and were not sure what to expect.

We were on a late flight so didn't arrive to the hotel until late, which meant we had missed dinner however they had left us rolls, meat and cheese in our room and made us both drinks.
We were taken to our room which was huge with two huge beds. We had a pool side view and it was very clean.
The room was cleaned everyday and we were given fresh towels. We had a TV (however all 200 channels were Egyptian which is nothing to moan about because we were only ever in there to shower or sleep)
The food was quite basic but there was always something to eat and plenty of fresh fruit and salad etc.
The drinks were served from 11am which i think should be altered because without buying your own from a shop there was no way to get a drink from 9am-11am. However after 11am the drinks were always served cold and you could have as many as you want all day until 11pm.

The staff at the hotel are all lovely. Front desk staff were all helpful and could arrange taxis or answer any questions we had about the hotel or services.
Bob the poolside attendant was very helpful, polite and friendly. Always on hand to get you towels etc. My boyfriend left his phone at the poolside on our last day and Bob handed it to one of our friends we had made on our holiday to make sure we got it back.
Very trustworthy staff!
The bar staff could not do enough for you, made us all feel very welcome, laugh and had loads of fun with them.
The animation team were great Kya and Alex kept us entertained all day with darts, volley ball, dancing and even musical chairs & statues (at our request) haha! They were very helpful when we wanted to plan trips, nights out or McDonald's deliveries at 3am :-)

Some people who stayed there were moaning about very small things but for a 3* hotel we got way more back than what we paid for.
We had the best 10 days and would definitely consider going back to Viva Sharm. We are already planning our next visit to Egypt in October :-)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank zooloo18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 2 June 2014
Dear Zooloo18,

Warm Greetings from Viva Sharm Hotel - Sharm El Sheikh.

Thank you for sharing your feedback with us through Trip Advisor, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received

once again, thank you for your recommendation, and we are looking forward to welcoming you again soon in our Reunion for the repeaters guest on next October.

Your Faithfully,
Abdel Wahab Ahmed,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Friendly and helpful staff,

noisy room on karaoke night, good shisha, nice pools. good food. Would go back.

Good location, short walk to nice small beach, short bus rides to other beaches. short taxi to town.

Room Tip: Just make sure you are not trying to get an early night on the karaoke day.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yvy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear yvy80,

Warm greetings from Viva Sharm Hotel -Sharm El Sheikh.

Thank you for your taking the time to post your comments regarding to your stay at viva Sharm hotel.
We are glad to know that our hotel with its facilities and services has been up to your expectations and that you spent a pleasant holiday with us.

Once again, thank you for your comments and we are looking forward to welcoming you back to viva sharm hotel

Yours Faithfully,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

I have been to viva twice now and loved it both times! Staff are always friendly and helpful and the animation staff well they are another level... They made my holiday and made my birthday an extra special one! Loved it and will be going back for a 3rd time hopefully soon!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sible1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear Sible1990,

Warm greetings from Viva Sharm Hotel -Sharm El Sheikh.

thank you for submitting a review here as it is always essential for us to know the opinion of our valued guests.

We were very pleased to know that you have enjoyed your stay with us and would like to thank you for choosing Viva Sharm Hotel for your holiday.

Once again, thank you for your recommendation, we are looking forward to welcoming you again to our beautiful and sunny Hotel on your next trip to Sharm El Sheikh.

Best Regards,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 May 2014

This is a nice hotel that does what it says on the tin, good food always found something nice to eat, it has two pools both very clean one being for games etc while the other is quieter but a nice size and good for a cooling few lengths.
The rooms are a good size with fridge and a/c and ensuite so every thing you need. The location is good for the old town but central sharm is a short taxi ride although Hotel does have it own bus which also goes into town.
The best thing about this hotel is the friendly staff, Alex in animation, Ayman and Saad waitors are really worth their weight in gold, and really keep everyone happy. All inclusive is exactly that and the food and drinks just keep coming.
We had a nice crowd of people staying while we were there and ofcourse this makes a difference but in truth it is difficult to fault this hotel. Some people will moan about small things but we found it great and would recommend it without hesitation.

Trisha and Jim

Room Tip: All rooms are good so no problem.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jim o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear jim o,

Warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

We would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your vacation experience and for your highly appreciated recommendation.

Your praises for the staff will be shared with them and they will be grateful for that

Once again, thank you we are looking forward to welcoming you in the near future at our hotel.

Best & sunny regards,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deeside, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

had another great stay at viva sharm we stayed for 2 wks this time and everything was brilliant agen all the staff remembered us all and made us all very welcome again and we met some lovely people there and cant wait for the reunion in october cant wait to meet up with every 1 again to have another fab 2 wks and also big thanx to bob hatem ayman kya mauro n alex n all management u made r stay fab agen see u all in october love jo carl n loz xxx

Room Tip: the rooms by the quiet pool are excellent n peaceful
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank joanne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viva_Sharm_12, Front Office Manager at Viva Sharm Hotel, responded to this review, 29 May 2014
Dear Mrs. Joanne w,

Warm greetings from Viva Sharm Hotel - Sharm El Sheikh.

Thank you for your nice comments, your feedback is very valuable for us as it is the only way to correct and improve our services.

I am very happy to know that our services did exceed your expectations that are our aim to provide the maximum service to our valued guests such as yourself.

Once again, thank you for your recommendation , and we are looking forward to welcoming you again soon in our reunion in october.

Yours Faithfully,
Abdel Wahab Ahmed,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viva Sharm Hotel

Property: Viva Sharm Hotel
Address: Motels St., Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#15 Best Value Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Viva Sharm Hotel 3*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Booking.com, Priceline, Hotels.com, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Viva Sharm Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Viva Sharm Hotel Sharm El Sheikh
Falcon Hotel Viva Sharm
Falcon Hotel Sharm El Sheikh
Falcon Inn Viva Sharm El Sheikh

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