I'm currently on my last day here at The Baron Resort, and before I start I would like to state that yes, the majority of what has been written is accurate and please do not worry that my rating will have an adverse effect on your holiday expectations.
Having travelled the world, and stayed in a lot of hotels from 5* to motels and camping and this being my 6th time to Egypt, but first to this hotel and Sharm, its my personal view of what we received.
I do feel that once you have passed through the impressive reception area, cracks soon appear. We arrived late and were immediately taken to dinner ( if you wanted) before being shown into our room. Please note that only 52 of the 360 rooms have Double king size beds, so a slight delay whilst housekeeping put our single beds together, the only option available. On inspection of the room, I noticed that the duvet covers had ingrained stains and the rooms are slightly tired. The shower had what I thought was a rust mark along one side and when I flooded the shower discovered it was dirt, which over the course of the week has remained.
The hotel grounds are kept immaculate by constant hardworking gardeners, but do buy insect repellent if your a target for Mosquitos.
The hotel is running on 50% capacity which means that the ratio of staff to guests was very high, this resulted in some over the top service by some. Lunchtime on day 1, after perusing the menu and being spoilt for choice, I told the waiter I needed a further 5 mins to decide, this resulted in a rather embarrassing moment when a "manager" ( there are lots of them) rushed over and read every entry on the menu to me. Now Im sure he thought this was helpful, but my not being able to decide was not a criticism of the offerings to hand! Another day, we visited the Indian (all the al a carte food is fantastic) and on completion of our meal, we enthused how wonderful the food was, and joked next time we would ask for my husbands meal to be spicier.....this somehow translated that we were not satisfied, and immediately a manager offered another!!
In addition to the above, we also cringed at other behaviour by the staff, sitting in the beach bar, we had finished drinks with some crisps/nuts, I had literally put my glass on the table when a "manager" appeared and offered more, then proceeded to berate his staff member for not offering us additional drinks, again this happened at lunch.
Guest do not enjoy witnessing staff being Reprimanded when the service has been more than adequate.
Then there is another element, which made me feel very uncomfortable, whilst eating lunch, two very young girls were having theirs, but due to high staffing levels every time a waiter passed them they interrupted them , this ranged from pretending to hide their hats, moving their drinks, pulling their plaits....yes you name it it happened. All 5 waiters in succession constantly becoming "one man shows". At first the girls giggled, but it was starting to get too much for them, and they had not even started their starter before pizza arrived. Surely they must know boundaries.
We also noticed, depending on what country you are from dictates your service level by certain staff members, if it wasn't over the top attention, it went to being completely ignored.
Management may want to note that some nationalities prefer to tip at the end of a stay as opposed to a daily basis. So when a particular nation sit down to lunch, I have never witnessed so much fawning and fake activity from the waiters, desperately trying to enhance their pockets, whilst we sat without menus, that I eventually went over and got myself looking like the invisible duo.
There are some truly wonderful staff here, that genuinely want to offer a fantastic service. But I am slightly disappointed that this was not the "fantastic" hotel I had read about.
So in summary, a really nice hotel, with exceptional food, but lacking in finesse, a few subtleties could make an enormous difference. Calm down, give an equal balanced service, I am relaxing, and as such just want to enjoy your facilities without feeling that I should be putting on a "Disney style" smile eveytime I put something in my mouth, please stop asking me if everything is ok?
Most travellers will and do comment immediately if they are dissatisfied with a service. But yesterday's count of " am I happy with everything" topped 16 times, somewhat off putting.
- Official Description (provided by the hotel):
- Here, the color of turquoise is made more striking against stretches of pure golden sand. This is a simple description of what you should expect at our five-star luxury Hotel. Over 600 meters of private sandy beach, 80,000 square meters of landscape and the exotic Tiran Island few kilometers from its front scene declaring an unforgettable memory of sunset, come together to embrace the charm of Baron Resort making it ‘A Haven for Pleasure.’ This award-winning hotel combines state-of-the-art facilities, quality services and welcoming staff to cater to needs of families and couples seeking an informal ambiance. ... more less
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- Also Known As:
- Baron Resort Sharm El Sheikh Hotel Sharm El Sheikh
- Baron Hotel Sharm El Sheikh
- Baron Sharm El Sheikh