My husband and I went to The Baron Resort some 5 weeks ago for a fortnight. To be honest although we thoroughly enjoyed our stay it was not as good as we had expected. The food was, on the whole, no more than average/ok and at least 2 of the a la cartes were so dark you needed a torch to read the menu and see what you were eating. I am all for low lighting but this was too extreme by far, particularly the Italian.
The pool area was lovely and the staff there excellent, they could not do enough for you, and there were plenty of sunbeds available.
The rooms were more than adequate although the bathroom was rather small and dated (we had a sea view room). Beware of rooms with adjoining doors however. We were unlucky enought to have one of these and for 5 days we had the 'family from hell' next door to us and the yelling and screaming was unbearable. We were going to ask to be moved when luckily they left. We can only assume that they were on a short break there, thankfully. The laundry service was wonderful.
It was however rather too quiet in the evening, which was something that quite a few guests said. As the hotel was very under-occupied this may have accounted for it somewhat.
The biggest downside was on our departure, which spoilt the holiday for us big time. For all inclusive guests the 'all inclusive' part of your holiday ends at 5 pm. Immediately after 5 pm we were expected to pay for everything, even soft drinks. If we wanted to be picky, as we did not arrive at the hotel until 9.45 pm and were not due to depart until 7 pm we had not in fact had an entire 2 week all inclusive deal. We have never in all our travels to all inclusive holidays experienced this before and feel this is pretty bad.
Finally, and by far the worst, was our problem with the ATM and how the reception staff dealt with it (or rather did not). The day before we were due to leave we went to the ATM and put in £20 to exchange for Egyptian currency. The machine swallowed our note and closed down without giving us anything. We went to reception and were told they would call out an engineer and to come back at 5.30 pm. We went back at 5.30 pm and were told no engineer had come yet and to come back the next morning. This we did. Still no engineer. We told them we were due to leave at 7 pm that evening so it needed to be sorted out. We were told come back at mid-day, which we did. Still, apparently, no engineer. We repeated that we were leaving that day so it was essential it was sorted out. At 5 pm we checked out, having extended our room for a few extra hours. When we went to settle our account we asked about the ATM money and were told nothing had happened. We told them that we were leaving shortly and they showed no interest whatsoever. We then said that we would not pay the full amount of the additional cost for the room, we would deduct the £20 off of it. The receptionist was rather short at that point and immediately said that we still owed them as the room cost 30 euros. We said we were aware of that and would pay the difference. The receptionist then tried to charge us too much, which we pointed out. He then agreed that it was an additional £5.30. We have him £5 and were about to give him 30p when he refused the coins and said that was enough. We went and sat down. A few minutes later a member of staff came over and said we were wanted immediately at the front desk. On presenting ourselves there we were abruptly told that we owed an additional 50p! We got 50p out and were told no, they wanted a note and would give us change in Egyptian coins as a 50p coin was no good to them. We pointed out that Egyptian coins would be no good to us either. Stalemate! In the end we found we had a few Egyptian pounds left on us and settled with them, leaving them with more than 50p! We could not believe how badly we were treated over this amount and how rude the staff were. To cap it all a couple we had become friendly with had settled their bill and declined to take their change so overall reception were better off even with our 50p shortfall than they should have been. We would not expect a hotel of this calibre to treat its guests like that and it certainly spoilt the end of our holiday.
Would we stay there again? Unfortunately this is a definite "no" which is sad as most of the staff are absolutely great and cannot do enough for you, but it just does not deliver what we expected.
- Official Description (provided by the hotel):
- Here, the color of turquoise is made more striking against stretches of pure golden sand. This is a simple description of what you should expect at our five-star luxury hotel. Over 600 meters of private sandy beach, 80,000 square meters of landscape and the exotic Tiran Island few kilometers from its front scene declaring an unforgettable memory of sunset, come together to embrace the charm of Baron Resort making it ‘A Haven for Pleasure.’ This award-winning hotel combines state-of-the-art facilities, quality services and welcoming staff to cater to needs of families and couples seeking an informal ambiance. ... more less
- Reservation Options:
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- Also Known As:
- Baron Resort Sharm El Sheikh Hotel Sharm El Sheikh
- Baron Hotel Sharm El Sheikh
- Baron Sharm El Sheikh