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“Nice but certainly not 5 star”

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Baron Resort Sharm El Sheikh
Ranked #6 of 231 Hotels in Sharm El Sheikh
Certificate of Excellence
Reviewed 14 July 2014

My husband and I went to The Baron Resort some 5 weeks ago for a fortnight. To be honest although we thoroughly enjoyed our stay it was not as good as we had expected. The food was, on the whole, no more than average/ok and at least 2 of the a la cartes were so dark you needed a torch to read the menu and see what you were eating. I am all for low lighting but this was too extreme by far, particularly the Italian.

The pool area was lovely and the staff there excellent, they could not do enough for you, and there were plenty of sunbeds available.

The rooms were more than adequate although the bathroom was rather small and dated (we had a sea view room). Beware of rooms with adjoining doors however. We were unlucky enought to have one of these and for 5 days we had the 'family from hell' next door to us and the yelling and screaming was unbearable. We were going to ask to be moved when luckily they left. We can only assume that they were on a short break there, thankfully. The laundry service was wonderful.

It was however rather too quiet in the evening, which was something that quite a few guests said. As the hotel was very under-occupied this may have accounted for it somewhat.

The biggest downside was on our departure, which spoilt the holiday for us big time. For all inclusive guests the 'all inclusive' part of your holiday ends at 5 pm. Immediately after 5 pm we were expected to pay for everything, even soft drinks. If we wanted to be picky, as we did not arrive at the hotel until 9.45 pm and were not due to depart until 7 pm we had not in fact had an entire 2 week all inclusive deal. We have never in all our travels to all inclusive holidays experienced this before and feel this is pretty bad.

Finally, and by far the worst, was our problem with the ATM and how the reception staff dealt with it (or rather did not). The day before we were due to leave we went to the ATM and put in £20 to exchange for Egyptian currency. The machine swallowed our note and closed down without giving us anything. We went to reception and were told they would call out an engineer and to come back at 5.30 pm. We went back at 5.30 pm and were told no engineer had come yet and to come back the next morning. This we did. Still no engineer. We told them we were due to leave at 7 pm that evening so it needed to be sorted out. We were told come back at mid-day, which we did. Still, apparently, no engineer. We repeated that we were leaving that day so it was essential it was sorted out. At 5 pm we checked out, having extended our room for a few extra hours. When we went to settle our account we asked about the ATM money and were told nothing had happened. We told them that we were leaving shortly and they showed no interest whatsoever. We then said that we would not pay the full amount of the additional cost for the room, we would deduct the £20 off of it. The receptionist was rather short at that point and immediately said that we still owed them as the room cost 30 euros. We said we were aware of that and would pay the difference. The receptionist then tried to charge us too much, which we pointed out. He then agreed that it was an additional £5.30. We have him £5 and were about to give him 30p when he refused the coins and said that was enough. We went and sat down. A few minutes later a member of staff came over and said we were wanted immediately at the front desk. On presenting ourselves there we were abruptly told that we owed an additional 50p! We got 50p out and were told no, they wanted a note and would give us change in Egyptian coins as a 50p coin was no good to them. We pointed out that Egyptian coins would be no good to us either. Stalemate! In the end we found we had a few Egyptian pounds left on us and settled with them, leaving them with more than 50p! We could not believe how badly we were treated over this amount and how rude the staff were. To cap it all a couple we had become friendly with had settled their bill and declined to take their change so overall reception were better off even with our 50p shortfall than they should have been. We would not expect a hotel of this calibre to treat its guests like that and it certainly spoilt the end of our holiday.

Would we stay there again? Unfortunately this is a definite "no" which is sad as most of the staff are absolutely great and cannot do enough for you, but it just does not deliver what we expected.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
7  Thank shazzer01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 19 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

First we would like to thank you very much for having been recently our guests and for taking the time to share your valuable, detailed feedback about your vacation experience.

It is nice to hear, that you enjoyed your stay thoroughly, but we feel very sorry, that we could not meet all your expectations and we do sincerely apologize for any inconvenience during your stay, especially regarding the issue with the ATM machine, which I will certainly investigate the matter to take necessary action due to our aim is, that our valued guests leaving our resort with a very positive last impression and therefore you are kindly required to contact me personally (email: abdelhamid.ahmed@baronsharm.com) to refer back to you.

We really hope, that you will give us the possibility to host you on a future occasion again at our resort to convince you with our 5* standard also from all mentioned aspects.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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Reviewed 10 July 2014

We have just returned from our first holiday at Barons Resort and will be returning next year. The service at the hotel is excellent, rooms are spotless and nothing is too much trouble for the very friendly staff. I can certainly recommend booking a room with a sea view.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Denise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 12 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been recently our guests and for taking the time to share your valuable feedback about your vacation experience.

We are very happy, that you spent an excellent first visit at our resort and thank you as well for your kind recommendation.

We are already looking forward to your returning next year to enjoy once again our hospitality.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Went to Baron resort twice--in 2007 and then last October. Great both times. Very comfortable rooms, the area around didn't seem crowded, even though the hotel was full. Good variety of food. Excellent facilities, beach, attentive and kind staff. Very good management. We took some tours and everything worked out very well. Beautiful diving too!

Room Tip: Facing the sea but further away from the pool--gets noisy. Rooms facing the garden are more quiet.
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  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Service
1  Thank sto_kz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 12 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been again our guests last October and for taking the time to share your valuable feedback about your vacation experience.

It’s very nice to know, that you had a great vacation on both visits to our hotel and we hope to see you soon once again here for another great holiday.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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Reviewed 9 July 2014

Previously been to the Baron Christmas 2012 and had a fantastic time.

So we decided to return again, this is the first time we’ve ever visited the same hotel twice – been to Egypt a few times in winter, and wanted to experience the full heat of the summer sun.

On our 1st trip we had a garden view room, and whilst it was kept immaculate the sea view room is amazing & definitely worth the extra cost.

I emailed ahead of my trip and asked specifically for a room close to the Niche bar as I had enjoyed a few cigars in the Niche bar during my first visit, but recently stopped smoking so that was that out the window.

The hotel allocated me to room 345, which had a king bed, great sea views and wifi on the balcony.

Ahmed our house keeper was amazing, didn’t matter what time you left your room – it was cleaned to a very high standard and he is such a polite professional guy, nothing is too much trouble.

We tried all the restaurants this time – we didn’t make it to the Egyptian restaurant 1st time we stayed, but please ensure you visit – the food is absolutely first class, and the “captain” will certainly entertain you.

My only suggestions with the food is:

1, add some more choices to the menus as staying for 2 weeks this time around the choice felt a little limited, especially the Oasis pool restaurant at lunch time.

2, Allow guests staying AI to have a supplemented dish (ie 300g steak @ BBQ) once per week free of charge - this will give confidence that its fresh and not kept frozen in the event someone "might" order it.

I thoroughly enjoyed visiting the beach bar at sunset, where Eslam would make me random drinks of which I named one “crazy pink horse” - couple of these and well, you get the idea…

Overall the food was excellent, the service first class, and we left feeling refreshed and relaxed.

Would I return? – if I got a great deal, and the cost outweighed the additional flights & travel time from Belfast to wherever the departure airport was possibly….

Room Tip: Sea view worth every penny
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Lex_LutherBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 12 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been recently again our guests and for taking the time to share your valuable feedback about your vacation experience.

We are very pleased by your praising comments and that you really enjoyed your 2nd stay at our resort plus certainly we will put your suggestions into our consideration.

We are looking forward to your next visit in the near future at our hotel premises.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We have just returned from a weeks stay at the Baron Resort. First time in Egypt. Was very sceptical given comments re the dreaded up set stomach's and insects bites.
Cannot commend this hotel enough. Location, accommodation, staff and facilities are top class. Thank you for full filling all our expectations and more. From the restaurants to the room service we cannot applaud you all enough. Looking forward to returning soon x

Room Tip: Sea/pool view amazing. Walk in shower
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 9 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been recently our guests and for taking the time to share your valuable feedback about your vacation experience.

So glad to read, that we have fulfilled all your expectations and even more upon your first time in Egypt and at our resort.

We are looking forward to welcoming you soon back again and thank you as well for your kind, appreciated recommendation.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

After reading previous reviews about this hotel, we had high expectations of "The Baron". We were not disappointed and very impressed with the cleanliness of the hotel. I agree with some of the issues about the food in the "Sinai" but we always found something we liked.The Indian, Italian and Egyptian restaurants were very good and the food excellent. We were impressed by the friendliness of the staff from the top management to the gardeners,lovely people. We loved the beach. The jetty from the beach leads to the wonderful sea life in the Red Sea, great for snorkelling. The laundry service is great. We had a sea view room(355) as advised and it made our holiday. We met some lovely guests and wish them all well for the future.

We had fun with Ibrahim from "Beauty Within" yes, you will all meet him on the beach! The service at the salon were very good and worth a visit for a haircut or manicure/pedicure

Room Tip: Rooms close to the reception can get the free Wifi on the balcony
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Service
3  Thank Lindaandmike2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 9 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been recently our guests and for taking the time to share your valuable feedback about your vacation experience.

It makes us very happy, that you have been very impressed, especially with our cleanliness and staff friendliness, and we could meet your high expectations.

We hope to see you in the near future again at our hotel to enjoy once more an amazing stay with us.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

This was mine and my friends first trip into Egypt and we wasn't sure what to expect from the resort. We can now say without a doubt it was the best place we have ever stayed. The cleanliness of the hotel was immaculate as was the frequency of the room service (the staff cleaned thoroughly daily and even waited around our corridor till we decided to leave then tidy it) the staff are excellent walking constantly to you in the blistering heat offering wet flannels and drinks around the pools and on the beach. There are five beautiful restaurants all of a high quality. We felt like we should be paying after every meal as it really was that exquisite. The resort itself is beautiful and you can easily go and not spend a penny there as all your needs are tAken care off. Was delighted with the hospitality and the wonderful people we met. We are sure to return. thank you sharm so sheikh and a massive thank you to baron resort.

Room Tip: Sea view room is a must. Also excellent laundry service (free once weekly) get it done day before yo...
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  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MrsPeanuttie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaronResortManager, General Manager at Baron Resort Sharm El Sheikh, responded to this reviewResponded 7 July 2014

Dear Guests,

Greetings from Baron Resort – Sharm El Sheikh!

We would like to thank you very much for having been recently our guests and for taking the time to share your valuable feedback about your vacation experience.

It’s of utmost pleasure for us, that our hotel turned out to be the best place you ever stayed at and you really enjoyed our hospitality.

We are looking forward to welcoming you soon back again for another wonderful holiday at our resort.

Best & sunny regards from the Ras Nasrani Bay
Abdel Hamid Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baron Resort Sharm El Sheikh

Address: Ras Nasrani Bay, Sharm El Sheikh 46619, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sharm El Sheikh
#4 Romantic Hotel in Sharm El Sheikh
#5 Top resorts Hotel in Sharm El Sheikh
#5 Business Hotel in Sharm El Sheikh
#6 On the Beach Hotel in Sharm El Sheikh
#6 Luxury Hotel in Sharm El Sheikh
#19 Best Value Hotel in Sharm El Sheikh
Price Range: £31 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baron Resort Sharm El Sheikh 5*
Number of rooms: 357
Official Description (provided by the hotel):
Here, the color of turquoise is made more striking against stretches of pure golden sand. This is a simple description of what you should expect at our five-star luxury hotel. Over 600 meters of private sandy beach, 80,000 square meters of landscape and the exotic Tiran Island few kilometers from its front scene declaring an unforgettable memory of sunset, come together to embrace the charm of Baron Resort making it ‘A Haven for Pleasure.’ This award-winning hotel combines state-of-the-art facilities, quality services and welcoming staff to cater to needs of families and couples seeking an informal ambiance. ... more   less 
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Also Known As:
Baron Resort Sharm El Sheikh Hotel Sharm El Sheikh
Baron Hotel Sharm El Sheikh
Baron Sharm El Sheikh

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