This hotel almost ruined our holiday, we signed up to a second diving course so that we didn't have to spend more than 1 full day in the hotel.

Before you read the rest, we did do this on a budget and were not expecting any luxury, so not just being fussy.

The biggest issue was the room, ours was facing the main pool on the ground floor. Something stopped working everyday for the week we were there, including the toilets, lights and on many occasions, the lock on the balcony door.

Each time we had a fault we had to go to reception, who were not very friendly. About 50% of time someone turned up to fix our problems.

Also we had a problem with ants, they sprayed the room with poison most days but the ants just keep coming.

The cleaner was ok but never cleaned the shower, dirty shower curtain and hair from previous guests.

Noise is an issue, even with earplugs as you will feel the bass till about 2-3am every night from the pool. Cheesy Italian entertainment, nothing English. Italians don't have the best taste in music. (they also don't understand queuing or holding doors, but that is just a cultural difference).

All inclusive drinks are ok, just the usual. Only problem is no diet drinks so you don't want too many.

Food is average (although I did have a juicy Caterpillar in my salad), but the snacks are very poor. Do eat at the poolside restaurant (booking required) as the food is slightly better.

You can get a shuttle bus to Naama Bay but it may not bring you back. We got stranded there, and all the hotel staff said, after we managed to get a local bus then a taxi home was that, was that 'sometimes the police don't let them stop there' - would have been nice to know that before leaving.

Is in walking distance of a local shopping arcade, although most the stuff is more expensive than the uk. McDonalds is actually worth a visit though as they do a 'double big mac'. Apparently other hotel guests said they would deliver to the hotel (shows how popular the hotel food was).

If your on an Italian 18-30's then you might be ok, otherwise go elsewhere!

This is a late review but a review none the less.
We stayed at the hotel in October 2010, when we arrived and were shown to our room, we discovered there was no lock on the balcony doors - we were ground floor. We asked to be moved and were told we had to wait for the manager. Staff seemed to be reluctant to let us speak to the manager. We moved rooms again - ground floor - same thing - no lock. By this time we were fed up and were told the manager wasnt here until 6 - after storing our luggage in the luggage room all day (this was now our 2nd day) we returned at 6 to speak to the manager, and were brushed off by another member of staff..again. My parter then demanded to speak to the manager and raised his voice - then out pops the manager from the room behind the counter. We went inside and sat down and the manager refused to look us in the eye. We told him after 2 days of going back and forth we were angry that no one tried to help us and kept fobbing us off, then we demanded a pool side room for the inconvenience. We got it, and could then enjoy our holiday.
Food wasnt great and i was also ill from the food - some of which was undercooked. Spirits do taste like industrial paint stripper, the wine is okay, the beer isnt bad. Apart from the odd unhelpful staff member, the barman in the outside bar and one of the bell boys in particular were very friendly and very much warmed to us.
Entertainment is zero unless you are russian or italian - animation know what nationality you are depending on the colour of your all inclusive wristband. None of the animation team spoke to us until we mentioned out loud as one walked past - then strangely - they wanted to involve us.
We met one other english couple at our hotel who we often sat with by the pool. Russians and Italians dominate the hotel as the Shores group is apparently owned by an italian. We found them rude, i would often open doors for people or hold them open out of courtesty - only to be gruned at.

Barter with everything - taxis mostly, they will rip you off. I would go to Shores Amphoras and try thier fish restaurant, (we often sneaked over to Amphoras - this hotel is lovely - animation team - excellent - they love the english and quite often favoured us as we took part in the entertainment.)

We made it quite clear to the manager that we were not goin to be taken for a ride and after this - their attitude changed, he even came to see us off and shook our hands. Overall we enjoyed our stay the weather was great and there is a lot to see, afew of the staff really made our holiday - other than that i would suggest another hotel until mangement decide to wise up.

We arrived here on 22nd December for Christmas and New Year, and i have to say i had the best 10 days of my life!
The hotel was lovely, the food very tasty, (im a fussy eater) and was pleasantly surprised.
Rooms were spotless, maybe we just hit it lucky? The only downside was the mosquittos, but you have to expect this in a hot country, we sprayed our room liberally with a mosquitto repellent every night before we went out for dinner as they were very active after dusk, however it didnt stop us being bitten sitting by the pool after dinner, i needed medical treatment.....an injection, anti-histamines and ointment.!
The staff were very friendly, well mannered and helpful, a small "tip" ensured we had a table reserved every night in the restaurant from the begining of our holiday to the end.
New Years Eve was wonderful, the "hotel management" pushed the boat out, to an extent that "wine" was provided free of charge, and even the "cocktails" had alcohol in them, the Christmas Eve ones were just fruit juice, the only drawback was the "alcohol" strength in the spirits, it was very weak, my partner however enjoyed the brandy, the beer i tended to stick with, but we didnt do much drinking as we were in bed by 11 o clock to ensure we got as much sunshine and heat during the days as it was the "winter" technically, and as such the sun was set by 4.30-5 o clock, u will need a light cardigan for evenings as it did get nippy. I would definitly return to this hotel, perhaps we were 2 of the lucky ones, as a couple we met there, were not impressed with the place.
Its true to say, its full of Russians/Italians, we found them rude especially at mealtimes, they tended to push in, but once made to realise that it wasnt just them waiting for food, they tended to be more civilised about it, its also true, it is "out of the way", but we wanted a quiet relaxing holiday, Namma Bay proved to us we made the right choice plumping for a quiet hotel! And for those of you that want to go, a taxi ride from the "hotels taxi service", will ensure you get there and he will return for you if you pre-arrange a pick up time. I would return to this hotel as we found the staff very friendly and helpfull