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“Great...but not 5*”

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Reef Oasis Blue Bay Resort
Ranked #45 of 234 Hotels in Sharm El Sheikh
London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great...but not 5*”
Reviewed 31 October 2011

Had a fantastic holiday with my wife and two daughters, 10 &7, during the last two weeks of August.

Having read the reviews on Trip Advisor before booking I knew the hotel was going to be of a high standard, my only concerns were for the heat and the possible sickness.

The weather, whilst very hot, was very manageable after just one day and with the number of parasols available, you could always get a bed in the shade.

As for the food and sickness, all I can say is it wasn't an issue for any of us. The selection on offer was good and varied and I can't recommend the Italian restaurant highly enough.

Without repeating what you've already read I agree with all of the positive reviews and my main reason for only giving the review 4 stars, was the lack of evening entertainment. It is on offer, but after two visits we preferred to stay in the pool to watch the stunning sunset, go back to the room, freshen up, go out to get something to eat, and then back in our room before 9pm.

What's seems strange is there's a large abandoned outdoor theatre near the main pool and restaurant, which could easily address the nightlife, but it goes unused....come on Blue Bay, this seems to be the only area you get criticized on, and you've already got the facilities there !

  • Stayed August 2011, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank jazzadavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Valued guest,
Thank you for you kind comments, we do appreciate your feedback either way, It is the only way for us to improve. We are delighted that your stay with us was enjoyable. We all look forward to have you back in the nearest future. Kind Regards from all of us
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Gosport, Hants.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 October 2011

this hotel was absolutly brillant, great food service and housekeeping we could not fault it!

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
2 Thank J555Gosport_Hants_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Guest,
Thank you for taking the time to share your most recent experience while visiting our resort. We are indeed delighted that you've enjoyed your holiday with us. We look forward to welcome you back in the nearest future, Warm Regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 October 2011

Just returned home from yet another wonderful holiday (our 3rd at this beautiful hotel), we were allocated the room we had requested which got our holiday off to a great start.
As normal all the staff made us feel so special especially Ahmed,Tariq and all the guys in the Panorama Terrace bar, the guys at the Relax pool and the waiters in all the restaurants. It amazes me that they remembered us after a year when they meet so many people.
We spent our days at the relax pool which was lovely and it was great to have the new mattresses. The pools and gardens were kept very clean by the numerous pool guys and gardeners.
We ate in all the restaurants, they were all of a very good standard, good selections and great service. The Fishermans is a lovely place for breakfast and a great start to the day.
It was a shame that the Kabadgi was no longer buffet style for the main course, we had really enjoyed the Meze style previously.
We have never felt you have to give tips to anyone, but we always have done just to show that we appreciate them and the great service they give to ensure that you have a great holiday.
I have been trying to email the hotel direct to pass on my thanks but all emails to
bluebay.fo@reefoasis.com.eg, bluebay.rd@reefoasis.com.eg,
bluebay.gr@reefoasis.com.eg and info.bluebayresort@reefoasis.com.eg are failing to get through, even though I had been using them in September.. If anyone can advise how i can contact the hotel, I'd really appreciate it.
Hope to return again next year.

Room Tip: Go for a Deluxe room as this enable you to have a lovely relaxed breakfast at The Fishermans and you...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gghols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Guest,

Thank you for your wonderful comments and for spending your holidays with us. It is obvious that you have enjoyed your stay as much as we did taking care of you. We are indeed delighted.
and please if you want to contact us send to (bluebay.eam@reefoasis.com.eg) and i will respond myself, We all look forward to welcome you back in the nearest future.

Warm regards from all of us
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Bristol, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2011

Getting there:

We booked our holiday through Thomson and flew out a few weeks ago. We were squashed in like sardines on the flight which made the flight really uncomfortable especially considering the flight time.

When we arrived at the airport, we had our passports stamped and were offered the opportunity to buy a visa – this isn’t necessary if you don’t plan on leaving Sharm although this is not explained to you by Thomson.

As others have said you will be expected to give the man who puts your bag on the bus some change. The hotel was close, which was good, only 15 minutes away and check in is pretty quick. They provide a drink and cold towel on arrival, golf buggy to your room. All good.

Good points:

Excursions :
We went on a few excursions whilst we were there, two through Thomsons – both of these were enjoyable and reasonably priced. We went ice skating in Soho Square and to pubs/clubs etc on Friday night feeling in Naama Bay. We also went on a submarine boat, but we did this through the hotel as this was cheaper (EGP280pp v £35pp through Thomson). This is definitely worth doing, but again we were expected to tip.

Weather:
Weather was amazing, late 30’s every day not a cloud in the sky, sun was out by 6:00am, sun does go down early later in year.

Resort:
The resort itself is lovely, lots of nice pools (leisure, relax, infinity - although slightly on the cold side) and a beautiful beach. As others have said, the resort was dimly lit at night, but this wasn’t something that bothered us. The gym is probably one of the best hotel gyms we have ever used and the views are fantastic. You also have free use of the sauna and steam room. We paid EGP140 each to use the hydro-pool which we were expecting to be quite hot but it wasn’t, it’s probably not really worth the price, although you have use of it for a full day. If the hydro-pool is something that interests you, I would suggest using it along with some treatments as they have packages where this is included.

Bad points:

Room:
The room we were staying in was of a good standard, however, it was right by the Arena Bar, we had to listen to Russians murdering Abba songs on the karaoke until 1030pm. We were also woken up at the crack of dawn by light shining through from the bathroom into the bedroom through a frosted window, so we didn’t have much sleep on the first night.

We asked to change rooms due to the noise, but we were talked out of it as we were told that we had been upgraded to a better room and if we moved we would have a worse room. We thought about this for a while but asked to be moved anyway. We ended up in a much quieter, better and bigger room (no light from the bathroom to the bedroom). Our room was adequately cleaned each day, however rubbish was regularly left outside in the bushes and plates and cups were left outside for days. The sculptures left on the bed were impressive but we would have preferred no sculptures and the plates/rubbish to be removed from outside the room.

Food/Drink:
For dinner we tried all of the restaurants (apart from the French restaurant). The Kebaggi restaurant was the really good, I presume this is because this is Egyptian food therefore they are very good at making it, the service was also good here. We only ate here twice though, as there wasn’t really much choice. The Fisherman’s restaurant was the next best, and again the service here was good (especially Omar). We again only ate here twice, because the choice was also limited (for all inclusive). The Al Dente restaurant was OK, but nothing special. The buffet restaurant is where we ate breakfast and lunch every day, we also ate dinner here on a few occasions. The food here was worse than what you’d find in a canteen, the place was also unclean, I found strange bits of food stuck to my cutlery. The service here also wasn’t great, on one occasion we sat on the edge of an area which apparently wasn’t open at lunch times (we had not been directed where to sit), so we were asked to move, along with about 5 plates and cups! The person that asked us to move realised he shouldn’t have quite quickly so then told us to stay where we were. He was then ultra friendly for the remainder of our stay.

Bars:
The bars were all OK, my boyfriend drank the local beer Sakara which he thought was fine, the cocktails however were pretty poor and about a choice of 6 which weren’t made very well. If you think you going to lie on your sun lounger with a fancy cocktail in hand, don’t, you get a potion which gets you drunk (quickly). Some have commented that the staff were happy to make cocktails that weren’t on the list, we asked for a mojito, blank looks, no joy, pointed to list of options on the menu.

General:
We had to get up at 7am to reserve a decent spot round the pools. I can only think that the hotel was a lot emptier when the other people visited. Also one of the days we left some sandals by the pool, when we asked if they’d been handed in the next day they hadn’t. The pool boy we asked claimed not to speak English, however, a few days later he spoke English fluently “where are you from Manchester, London, blabla “- get lost.

Shops:
Our first experience of the shopping area was with a man that referred to my boyfriend as “whitey”, although he was probably only having a bit of a joke, it’s pretty rude and my boyfriend probably would have pulled his skinny arms off had we been in the UK! He then tried to persuade us to buy something – very annoying. Osama who worked in one of the shops, was very helpful and friendly which shows the personality of each member of staff really makes the difference. We also visited the pharmacy a few times due to stomach upsets and bites (the hotel claims stomach bugs come from change in climate and drinking alcohol – we regularly go abroad and have never experienced this before).

Leaving:
Our flight was late in the evening, so we had to pay for late checkout, which cost €45 (we couldn’t even stay until the 6pm checkout time we’d paid for as they needed to clean the room at 5pm). It’s a bit of a rip off seeing as the day we got there it was late also, so in essence we missed the first day then had to pay to stay late on the last day. The hotel use golf buggies to transport bags to people’s rooms etc and when he came to pick up our bags we asked if we could jump in up to reception and he looked at us as if we had just asked him for a pint of his blood. He then resigned to the fact he was going to give us a lift then on the way to reception picked up some random woman aswell so why have a face like thunder when we asked in the first place. We also had to pay £12 to Thomson to guarantee seats together on the plane! Poor.

Overall:

Overall I would say we had a good holiday as the resort and weather were fantastic. However the food, service and cleanliness is definitely not 5star, it is at most 3star. Our review sounds a bit negative but this is due to the fact we believed the reviews and expected too much, if you go expecting amazing weather and a nice chilled time, you will be satisfied. Put the reviews in context when they state “the best food ever” and “the best hotel I have ever stayed in”. If this is the best food some have ever tasted they must live on chicken nuggets and chips, and if it is the best hotel they have ever stayed in they must go to Benidorm every year.

Room Tip: Contact the hotel in advance and ask not to have a room by the Arena bar.
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Screggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Guest,

Thank you for taking the time to convey your comments regarding your recent experience with the Reef Oasis ■ Blue Bay Resort & Spa.Your willingness to share your thoughts with us is genuinely appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 28 October 2011

We visited this hotel in mid September. Standard room was very comfortable & clean. All staff very friendly & helpful. Adult pool as it stated was very relaxing especially the sunbeds in the pool. The staff at this pool (Big Mohammed & little Mohammed) were very polite & attentive & always happy to help. The main restaurant was always clean with a wide selection of food available. The waiters in this restaurant (Mohammed, Osma & Aymen better known as Tom Cruise) provided and excellent service & always made sure we had plenty to drink. Would also recommend the Italian, Fish restaurant & grill bar. We often sat outside in the open area near the pub where again the staff in particular Ismail made sure we always had a drink. The caribbean bar with disco that started at 11 was always nice although a little quiet & DJ always happy. The only disappointment to our stay was a visit to the Sea Breeze restaurant one lunch time when after being shown to a table & waiting for 10 minutes we had to ask to get a drink. Also as this restaurant is open & not air conditioned it gets very hot although the food available was a wide selection & very nice. Overall the hotel, staff & facilities were excellent and we hope to return to this hotel next year.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Guest,
Thank you for your wonderful comments and for spending your holidays with us. It is obvious that you have enjoyed your stay as much as we did taking care of you. We are indeed delighted.
We all look forward to welcome you back in the nearest future. Warm regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caerphilly
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2011

Use trip advisor prior to booking any hotel, so I feel it always approprite to take some time weighing up all aspects prior to posting a review.

Firstly I want to list the 3 things that means this hotel is not 5star,when comparing all-inclusive resorts it should be done against world wide competition, not European.

1 - Ice cream, a surcharge for all ice cream through out the complex??? Something that should be first on the list (Booked a resort in Turkey for next April, all branded ice creams included, magnum, twister etc).

2 - Again ok, but no steak or chicken breast availiable( unless at extra cost in "Al-la-carte reasturents), just cheap cuts and even cold meat selection was very poor quality.

3 - Drinks - no branded drinks included, no option for bottled beer of any kind ( unless willing to pay extra for Heinekin, which could be purchased cheaper in nice bars in Naama Bay). A Mojito had an extea charge, come on this is basic stuff when on holidays.

I agree previous reviewers who mentioned rooms ok, but bathroom needed updating,bit small when 3 people wanting to get ready to go to dinner, why have the hair dryer in bathroom? Nobody can use the toilet when somebody is drying their hair, also I am reliably informed that the heat & moisture of shower not god when blow-drying!!
Took some getting used too seeing a army of men servicing rooms, make a effort with towel sculpture etc.

Entertainment- again as previously mentiond, they try hard but it it very amatuer, kids loved the mini disco but thet had no form of adult entertainment, singers, groups, dancers.
Sorry but they did have an Egyptian night, ok but animation team then copy some of the fire juggling stuff in thier own efforts, not sure it was 100% safe with kids sat in front row.

Pools & Beach - there was some talk of ashortage of towels bit we did not experiance this, yopu needed to get up by 8am to get a bed with sun exposure all day during half term week. On the whole very good, bit was confused when i discovered that pool activitys were spread over pools at opposite ends of the resort, if you have an activity pool. do the activitys there!!!

Now they are the negatives, heres the positives;

Great location and fantastice views towards Naama Bay from Bay View Bar at sunset.

Staff are great and make a huge effort with kids, and as you know, if the kids are happy the adults follow suit.

Good range of eating options, but the Fishermans seemed empty most nights while it was a 3 day wait to get a table in the Italian,bit of a clue here, perhaps as there was fish availiable in buffet and all day at pool bars it is not needed in the night.

Tuf Tuf, the resort continuous bus was loved by my daughter and in-laws.

Gardens kept very nice.

The pub was great to be able to watch live sport.

Nice size gym, good range of equipment.

All in all a good holiday, good room, ok food, adequate drinks,but a lot of work needed to really call yourself a 5* resort.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaerphillyTrogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestofintentions2, Manager at Reef Oasis Blue Bay Resort, responded to this review, 29 October 2011
Dear Guest,
Thank you for sharing your most recent experience while at the Robb. I wish to cover the three points you have highlighted, which in your opinion this hotel does not meet the 5* standards. By the way WE are a 5* Resort in Sharm El Sheiks and certainly meet all requirements necessary for our part of the world.
1. We do offer free ice cream in our main restaurant during the evening. During the day we charge, Turkey isn’t Sharm and I’m sure in most resorts in Turkey the all inclusive concept isn’t 24 hours. Our concept allows our guests to enjoy 24 hours Food & Beverage services, except room service.
2. We do have grilled meat and chicken fillets cooked daily in view of our guests “Show Cooking” Breast of chicken we don’t have on our menus at extra charge, however imported Australian beef, Veal and New Zealand lamb we do charge extra. Bear in mind when you mention cheap cuts, we need to be specific, we can’t offer Black Angus meat cuts as part of the all inclusive, it’s really down to, that you get what you pay…
3. No branded drinks. If course not at 400% taxes which we have to pay on imported beverages, we can’t at these costs. We offer local alcohol, and it is mentioned on our all inclusive package, it’s no secret. Mojitos are available and made with local rum NOT Bacardi, if you ask for it to be made with imported spirit, then they will charge. There are 2 local beers available which we and 99% of our guests find of good quality, Heineken we charge, and if you found it cheaper outside, buy it outside and bring it and drink it in our hotel, we won’t mind….
I fully agree with the lack of entertainment, it is an issue that we are currently discussing with our owning company. The same with the pool towels we did experience certain shortages most recently, we have rectified the problem.
The Italian restaurant “ Al Dente” is very popular, therefore yes you do need to book in advance and unfortunately at times you have to wait until you get a table, it happens everywhere with popular restaurants, even in Turkey. I do regret the bathrooms were not as comfortable as expected.
Thank you once again, we do take constructive criticism serious A) because we care and B) We want to improve so we can serve you better. We look forward to welcome you back in the nearest future. Kind regards from all of us
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Nantwich, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2011

We have just returned from ROBB and the service we received from every member of staff was outstanding. We tipped near the end of the week but only because the service warranted it. Our room was a deluxe pool view double. The room facilities and location were perfect. Great shower, TV with plenty of choice to eat up a couple of hours before dinner, after a day relaxing around the adults only pool. We were celebrating our anniversary and the hotel sent a cake to our room. I sent a short thank you note to the management and was contacted within a few hours and met the Director of rooms, Mohammed Hemdan, who wanted to thank me in person for my thank you letter. This set the tone for the holiday.

The whole resort was very well maintained and clean, from the grounds to the restaurants and bars. The rooms were cleaned and the bedding changed daily. The executive management staff checked the various bars and eateries daily and it was clear that the staff knew exactly what was expected of them.

Hazeem on the door at the main entrance was charming, Hussainy at the Carribean bar must have thought we were actually sleeping on the bar stools since we spent so much time there, and Akram in the Bay View restaurant never stopped running around but always seemed to have one eye on us and appeared with more drinks as soon as we finished those we had!

The quality of the food was not top notch but there was always plenty to choose from and it was perfectly adequate when one considers the large variety of ages and nationalities to be catered for.

I used the gym almost every day, and the views of the bay whilst pedalling away early each morning were fabulous.

The pub/sports bar was great and we were able to watch New Zealand beat France in the Rugby Union world cup final, made all the more enjoyable because the bar was full of French people!

Thank you to the management and all the staff for a great holiday.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank clintsmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment99, Manager at Reef Oasis Blue Bay Resort, responded to this review, 10 November 2011
Dear Guest,
We wish to take the opportunity and thank you for spending your holiday with us and for your kind comments. We look forward to welcome you back in the nearest future. Kind Regards from all of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Reef Oasis Blue Bay Resort

Property: Reef Oasis Blue Bay Resort
Address: El Basha Bay, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Sharm El Sheikh
#9 Romantic Hotel in Sharm El Sheikh
#25 Top resorts Hotel in Sharm El Sheikh
#35 Spa Hotel in Sharm El Sheikh
#41 On the Beach Hotel in Sharm El Sheikh
#44 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:5 star — Reef Oasis Blue Bay Resort 5*
Number of rooms: 696
Official Description (provided by the hotel):
The Reef Oasis Blue Bay Resort and Spa is one of the most beautiful resorts of Sharm El Sheikh with the magnificent views of the Sinai Mountains hidden amongst the colorful shades of the desert. The Hotel is overlooking the famous Red Sea with clear crystal blue waters and beautiful corals with the most amazing colored tropical fish. Our highly experienced trained staff and Management Team are available 24 hrs with extended knowledge of the resort and qualified to provide our Guests with the most professional and exceptional service. Our Priority is you at all times during the day and night to help make the most of an excellent and enjoyable holiday. We have a wide range of facilities including a 24hr bar serving drinks and snacks, a beautiful Panorama Terrace to capture the most amazing sunset views for those perfect kodak moments to save a lifetime of memories. We have many Swimming pools to meet everyone's tastes, have fun in the sun with the family's at the leisure pool or relax reading a book chilling by our adults pool at the Relax we have it for all ages. Teens hangout room including play stations, games machines, air hockey and billiards or join in the activities with the Animation Team. Treat your self with one of our Royal Tents with complete privacy, waiter service, direct access to the sea for relax time including drinks, fruit for a small additional charge or lounge on your sun bed at the beach at your leisure with 350 m of sand and try our snorkeling from the jetty to spot little Nemo with a trained instructor the choice is yours. If you would like to make your stay extra special we have many other room types to upgrade, our Honeymoon Suite being the most popular choice and highest category. This option is by far the best choice and we can guarantee you won't be disappointed, pure luxury with direct sea view, the moon the stars the sunset all in one. Your very on private double jacuzzi, separate living room, walk in wardrobe, marble bathroom, DVD player with surround sound and wifi with many other benefits included. All for a small supplement. Easy access to the other resort areas to visit during your stay by taxi or shuttle you will be anywhere in a short time to grab your bargains shop till you drop or chill in one of the famous shisha cafes we can direct you. Upload your memorable photos on Facebook, Twitter or Instagram whilst enjoying your holiday with our new extended wifi or Skype your friends at home to show them the wonderful Hotel your staying in now available in various areas of the Hotel free of charge. If you fell active during your stay why not try a discover scuba dive or complete your padi and become a certified diver with our very own dive centre on the beach or get active in our amazing gym and learn all the exercises with a trained and qualified fitness instructor ,. If you prefer to pamper your self relax in our steam room or sauna free of charge. Don't forget to reserve your Ala Carte Restaurants with our Guest Relation Team who are available in the lobby to make your dining experience the most enjoyable one, sample our tasty delicious 4. Course meal with complete tranquility in our La Romantique Restaurant special offers apply. We are truly confident by choosing the Reef Oasis Blue Bay Resort and Spa you will not be disappointed. If you have any further questions or queries we would love to hear from you. We look forward to welcoming our Guests soon. Management. ... more   less 
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Also Known As:
Reef Oasis Blue Bay Hotel Sharm El Sheikh
Hotel Reef Oasis Blue Bay

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