We have just returned from a ten night stay at the Coral Hills resort. The hotel is rated as a four star but this is very misleading, in our opinion it was around the two star mark.
On arrival to our room we found that the pillows cases had not been changed and were smelly, we had to hand wash them before we could sleep. The balcony light was broken which was repaired the next day. The room telephone did not work and we told reception the next morning but nothing was done about it the whole time we were there. The room was dirty and dusty with hair on the floor. The room was very outdated and badly needed decorating.
As for the staff, the reception guys were not friendly or helpful whatsoever and did not seem interested in putting things right or keeping the customers happy.
We were only bed and breakfast thank God, as the food was not good at all, the breakfast was the same 5 choices, edible but very bland and boring. Restaurant staff were friendly enough but not that efficient.
The internet is mega expensive and absolutely useless. £4.00 english pounds for 1 hour and then it is so slow we gave up as we couldn't do anything with it. Use a local internet cafe at £1 per hour with fast internet instead.
The two swimming pools were ok but the water was freezing cold, even in 28 degree sunshine.
The hotel states that it has a sauna, games room, gym, massage and entertainment......do not expect any of this....ok it is there, but everything looks like it has closed down and not been used for months.
The main thing I want to stress to you is about the man who runs the beauty salon in the hotel.
Whatever you do, AVOID HIM AND HIS SALON LIKE THE PLAGUE. My wife wanted a manicure and I wanted a shave and facial etc. I was told the price would be 400 egyptian pounds, but for that we would get another one free before we come home. The salon owner wanted all the money upfront, which I said no, and paid him 200 egytian pounds as a deposit. After the first set of beauty treatments we were so dissapointed in the standard, we did not want the additional ones.
Next day the salon owner collared me in reception and asked for the extra 200 egyptian pounds.
When I told him that we were not happy with the service and that we did not want the "free" treatment he became aggresive and started argueing with me saying that I had to pay as that was the agreement and it was my choice not to take the second treatment, but I must pay anyway. Eventually after 5 mins of arguement with no help or intervention from the manager or reception, I paid him the money just to get him off my case. The man has no idea of coming to an agreement or putting the customer first, he is a greedy bully.
When I complained I was told the manager was away on holiday, and I spoke to another guy who knew the salon owner. He said that he would sort it out and understood my complaint. Guess what... I never heard any more from him, probably didn't even speak to him about it.
We met a lot of people out there and went to their hotels, and it was obvious that for what you pay for Coral Hills , you could get a much nicer, friendlier hotel with far better food and service for the same or even less money.
To sum up.....Tired, dirty, run down, poor food, unfriendly and unhelpful staff, rip off bullying salon owner.
We will go back to Sharm, but definately will NOT be staying at Coral Hills again.
Matt and Lian from Kent
