We returned from a week at the Sofitel on 12/3/13 having enjoyed a great holiday at an excellent hotel.
The only negative I have to report is nothing to do with the hotel but is a criticism of Thomson. I would ask them, please, to do something about the lack of space in their aircraft - we are paying customers, not battery chickens !
Back to the resort: The check in process was incredibly efficient, especially as there were three coachloads of guests arriving at the same time. As Sofitel loyalty card holders we were met personally (much to our pleasant surprise) by the acting general manager Mohamed Hammady - an excellent host who made sure we (and all other guests) were comfortable and content during their holiday. The ethos of top class customer service is demonstrated at every level and in every area of the hotel. It is not over the top - just good, professional friendliness and care.
Mr. Hammady showed us personally to our upgraded room which overlooked the swimming pools and the Red Sea across to Jordan and Saudi Arabia.
The room was reasonably big, comfortable, very clean with a large balcony and good facilities.
There are a number of swimming pools with plenty of sunbeds. Children tend to gather in the "warm" pool which is also the venue for daily water aerobics. But there are plenty of quieter areas and even a pool some way from the centre of activity called the "Quiet Pool" with its own bar and toilets. The beach area is quite extensive, well equipped and has its own bar.
This was our first all-inclusive holiday and we found ourselves eating much more than normal - cooked breakfasts, lunch and dinner plus a wide variety of puddings. Not a place to diet !
While not MIchelin star, the food was pretty good and pretty varied as well. The staff in the main restaurant were very efficient.
The local beer, gin and wines were very drinkable. Watching the barman pour our first two huge gin and tonics was a great start to the holiday. For those interested, the gin is an Oxford Dry Gin made, I think, in Egypt.
There is a well-equipped gym and a running path along the Red Sea shore.
The spa is a peaceful place with two saunas, a steam room, outside jacuzzi and a hammam (which I do not think is anywhere hot enough). The gym and one sauna are free but the main spa area costs extra which is possibly why it was far too quiet. The treatments are good value and quality and the staff are very pleasant, especially the manager Ibrahim. I hope they can find ways of attracting more people.
I must not forget to praise the Thomson rep on site - Sayed. His attention to detail and his obvious care for his clients was first class.
Finally, I return to Mr Hammady and his staff - thanks for your customer service and for your huge contribution to our enjoyable holiday.
- Official Description (provided by the hotel):
- A truly magnificent location, at the northern tip of the Gulf of Aqaba between the southern Sinai mountains and the Red Sea, Sofitel Taba Heights is also a uniquely designed hotel, inspired by traditional Oriental architecture. This exceptional resort is an all-inclusive property with easy access to the private beach, 3 exquisite restaurants, 5 swimming pools, a fitness center and 3 meeting rooms. Just 20 km from downtown Taba and 40 km from the airport, it's convenient for business and pleasure. ... more less
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- Also Known As:
- Sofitel Taba Heights Hotel Taba
- Taba Heights
- Accor Taba Heights
- Taba Sofitel