Where to start? My family returned from vacation here on 5th Junr and I confirm that the majority of the reviews are accurate, the staff generally try to please but there are a few hidden rules you need to be aware of more of which belorw.
The flight out was good, cabin staff efficient we booked extra leg room which was vital as I am 6ft and a little overweight! The 28" standard pitch is too tight for me and I understand the industry's worse, Easyjet and Ryanair give more. The seats are narrow so 3 men would have difficulty sitting together in comfort.
The flight home only 1 extra legroom seat was purchased as we would all need to sit apart according to the rep sayeed. However when we eventually boarded the plane 4 extra legroom seats were given 3 free of charge and all together so dont waste your money just book 1 seat and get the rest free!
Our flight was delayed on the way home
by 2 hours and we were treated like cattle both boarding the coaches and at the airport (no porters, no assistance, children being split from parents in security queues meaning they had to lift their own 20kg suitcases, long queues for check in)...
Most of the reviews are accurate the majority of staff try to please, the check in was efficient considering they had to deal with 3 coaches and they still managed a welcome drink. Be prepared though to part with your passport for 24 hours while they catch up and do not try asking for a wifi code until things have calmed.
On the coach it seemed the other hotels offered free room service on arrival but here they keep the main buffet restaurant open.
However there are a few rules to be aware of at this hotel (which in over 50 stays I have not encountered elsewhere) namely:-
1. You cannot wear tshirts in the pool "unless they are waterproof". Yes you heard correctly it came from the recreation managers own words Ibrahim.I asked for an explanation and was told it was to do with the pool filters then I was told that it was because they have many international guests (not sure what that meant). I dont think it was a hygeine issue as we saw babies in nappies and women wearing full burhabs in the pools and it appeared the rule only applied to weastern visitors as we have plenty of photos of asians in the pools eeating cotton t-shirts.In fairness the Manager upon my complaining (I didn't relish 114f without cover) did agree to my wearing tshirts but I had to produce his card to each member of staff who tried to eject me.
2. No drinking from the supplied plastic glasses while in the pool I was thirsty at the side of the pool and my wife gave me the cup to which I was admonished by the security (labelled recreational) staff (this rule I do understand).
3. Long trousers must be worn for dinner (this is published, well known and understandable to maintain standards in a 5* hotel and something I wholly subscribe to however its ok to wear flip flops with your trousers and I heard that the rule is not applied during peek season ! This smacks of a 4 star hotel with pretensions. .
They have an al a carte restaurant called the Mediterranean, you have to book between 1 and 2pm the day before to use this. They offer Steak, Chicken or Smoked Salmon all of which are delicious. However booking this was like an episode out of Fawlty Towers! They have a booking booth outside the main restaurant, I tried to book on a Monday for Tuesday but no-one was there. So I asked at Reception but suddenly they couldnt speak english and my Arabic is non existent. The client liaison officer was called (a lovely lady) who seemed surprised at my assertion no-one was at the booking office. We then proceeded to the booking booth only to find my assertion was correct. I then followed her into the buffet restaurant and the Receptionist was asked about the situation but she indicated she had no idea. The restaurant Manager (another lovely chap) was summoned and he explained that it only operates Wednesday, Thursday, Friday and Saturday. However on Wednesday it is Oriental night in the main buffet and apparently as everyone loves that night they dont bother to open on a Wednesday. When you book the al a carte you need to tell them in advance whether you want steak, chicken or smoked salmon (do not change your mind) oh and the al a carte waiter service in the Mediterranean restaurant has a buffet starter! Confused? You soon will be as the kind Manager took my order and reservation for Thursday and reminded me that he had it every night on the lead up to Thursday (it became a joke whenever he saw me).To my surprise his staff asked me on the Tuesday if I also wanted to dine there on Wednesday which offer I accepted. When I told the manager it was open and I had booked he seemed surprised.
Needless to say when Thursday came they did not have our booking and we had to wait for 10 minutes while the managers sorted it all out!
Hey we were on vacation so found the whole episode amusing but as you can see this is not a true 5* hotel by european standards.
The recreational manager Ibrahim apologised over the tshirt issue and bought us Shisha in the bedouin tent which went down well but failed to meet us on our 2nd complaint which was disappointing.
The facilities at the hotel are good but overall expect a 4 star and you won't be disappointed.
- Official Description (provided by the hotel):
- A truly magnificent location, at the northern tip of the Gulf of Aqaba between the southern Sinai mountains and the Red Sea, Sofitel Taba Heights is also a uniquely designed hotel, inspired by traditional Oriental architecture. This exceptional resort is an all-inclusive property with easy access to the private beach, 3 exquisite restaurants, 5 swimming pools, a fitness center and 3 meeting rooms. Just 20 km from downtown Taba and 40 km from the airport, it's convenient for business and pleasure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Ebookers, Booking.com, Odigeo, Priceline, Traveltool, S.L.U., HRS and HotelQuickly so you can book your Sofitel Taba Heights reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Taba Heights Hotel Taba
- Taba Heights
- Accor Taba Heights
- Taba Sofitel