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“Third visit to Sofitel”

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Sofitel Taba Heights
Ranked #4 of 22 Hotels in Taba
Reviewed 23 October 2013

This is our Third return visit to the Sofitel, and we just loved it, the same as the first, and second.
The staff are fantastic, and make sure they do everything to see you enjoy your stay.
The restaurant staff are brilliant, and watch over you all the time, the service they give is first class, and they love to have a laugh and joke with you at meal times, which makes it very enjoyable at every meal time.
The food is very good, and there is lots of it, plenty of choices, a lovely curry, and lots of barbacue food which we loved.
The new manager is Mr Bert Plas, and he can be seen walking about talking to all guests, and the guests love to speak to him, it is good management, and very welcomed by all, well done Mr Plas.
Relax on the beach, swim in the sea, or the pools, go for a stroll, just enjoy every moment, as it goes to quick.
Sadly Thompsons are not flying after November direct to Taba, shame on you Thompsons, but I think Long Wood Travel will step in, I hope so any way.
All you Brits, it is very safe, do not be put of, the Egyptians are fantastic, and look after you, so go and visit the Sofitel, even if you have to fly into Sharm, and bus up to Taba, you will not regret it, and will want to go back.
The staff are well on the ball, and if they find out its your birthday, they will selebrate it with you, with a lovely big cake, and a sing song.
We had to leave a few days early, as we recieved a call that our mother had died whilst we were away, and as soon as the staff found out, they did everything to console us, and shared in our upset, I thank them for there care and understanding, and praise them for all they did to help us.
Well done to Sayed the Thompson rep, bang on, sorted all our early flights back, even on his day of, Thompson, you have a first class rep in him, and we loved meeting his wife and child, all the guests loved to talk to them.
Room was always clean and spotless, sadly we missed our room boy, as we had to leave early, but will catch him next time, as he did a great job every day.
What can we say, well done Sofitel, other hotels take note of the fantastic service, and the staff, and Mr Plas, if you can keep on the staff who will lose there jobs, as guests are not coming to Egypt as they should, then do your best to hold on to them.
Once again, thank you for a great time, see you next year.
Steve/Maria

Room Tip: Block 3 quiet, but good views from block 1.
  • Stayed: October 2013, travelled as a couple
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Thank mariabaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 24 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Our deep condolences for the death of your mother, may she rest in peace

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 October 2013

We read all the reviews on here before we visited the Sofitel Taba Heights and me & my boyfriend thought can a hotel really be this good.......and yes it most certainly can!
We travelled with Longwood on the 14th October from Gatwick. From the moment we arrived at the hotel to the moment we left we were treated like royalty by all members of staff. From the lovely gentleman who cleaned are room immaculately (leaving biscuits, chocolates and fruit in our room everyday) to the fantastic guys who worked at the quiet pool. If we were late getting up Mo would put towels on are loungers for us without us even asking so they were ready for us when we got there. The bar staff new what drink you wanted as they saw you coming and many times a cocktail and beer were there for us as soon as we got to the bar.
The festival of Eid made the hotel extremely busy for 4 days whilst we were there and this didn’t affect are holiday at all. The hotel is so tentative to all guests needs they opened an adult only restaurant especially for the festival so we had somewhere to eat without being surrounded by children and if the larger pool was too busy for you, you could venture to the quiet pool and it felt like you were in such a relaxing hotel – Which is where we went every day. You have to embrace other cultures and it would be quite ignorant to expect just English people on a holiday so it added a bit of character to the place and you just had to shrug off the arrogance of most of them. We just laughed even when the children treated the Pizza Snack Area as a fight to the death for a cheese and tomato pizza and chips.
The food was amazing. I’m a vegetarian so always know I’m never going to catered for in regards to Quorn Sausages but they exceed my expectations, probably too much as my skinny jeans are now slightly to skinny! They had a great variety every night and if you didn’t like anything the chefs would make something especially for you without it being a problem at all.
There is a town with a few restaurants if you fancied a change of scenery that a free shuttle bus runs to. We went there twice for a few drinks and to watch the football. It’s very quiet but again the people are so so friendly and made you feel so welcome.
The snorkelling was great and we took are snorkels down about 4 o clock everyday as this is when the sun disappears behind the mountains and went on a fish hunt. We saw some amazing colourful fish and it was great fun.
We went Quad biking through the mountains and that was great fun and well worth it.
I can honestly not think of 1 bad thing to say about this hotel and it is such a shame that there is a chance operators will not be including Taba in there programme anymore as it really is amazing.
Thank you very much for having us and making are holiday beyond our expectations. xxx

  • Stayed: October 2013, travelled as a couple
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Thank MissKattyKatKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Also a very big thank you for understanding the situation at the Eid period and for respecting other cultures

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

Have recently returned from our third visit to the Sofitel at Taba, we were so sad to leave with the knowledge that Thomson have pulled out making it very difficult for us to return. Although Longwood are offering a transfer from Sharm, this is not very practical and we really hope that another tour operater steps in providing flights directly to Taba.
Having read the other reviews there is not much left for me to say other than hear, hear! All of the staff are wonderful, very friendly and helpful, so much so that you really fell you are leaving some very special friends behind.
The hotel itself is a beautiful collection of buildings, immaculately clean and well maintained. The grounds and pools also very well looked after, plenty of sunbeds and parasols.
The restuarants provide a variety of food for every meal and the waiters really can't do enough for you. Special thanks to Ehmad for his attentiveness and beautiful smile. Also thanks to Peter Andre for taking care of a small problem we had on our first day. Both Heba's are a delight and we were especially pleased that we were able to see little Heba who returned from vacation a few days before our departure. Sayed is truly the best rep we have ever encountered. We are sure that he will be sorely missed by all of the staff at Sofitel when he moves to Hurgada to start his new job there. We really hope that we can return to this wonderful hotel one day soon.

  • Stayed: October 2013, travelled as a couple
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Thank Duffy1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

Our Third visit and without doubt one of the best hotels we have stayed in throughout the world.
Well, first of all we felt totally safe as the group of Hotels in Taba, of which the Sofitel is one, are surrouned by a safety system, which they take very seriously, and throughout our stay all was well. We requested a room in Block 3 leading out onto the quiet pool, when we arrived our room was waiting for us with complementry chocolates. Such a lovely spacious room and so clean, thanks to Michael, such a pleasant and hard working member of staff. The food as always is plentyful with lots of variety, thanks to Executive Sous Chef Kalid and his staff, and as before the waiters couldnt do enough for for us and remembered us from our last visit. The pool area was kept immaculate by our man Mohammed who looked after us at the Quiet Pool, and Gilal at the bar who picked me flowers when I was a little unwell, again nothing was too much trouble and they were so polite. All the staff were exceptional, the guys at Reception, Chef Mohammed and Shaban in the Asiatic Resturant, and also the laundry service which deserves a mention, so reasonable, with the clothes delivered neatly folded or on hangers with tissue paper. We went on two trips the first on the Submarine, and then on the Sailing Boat which was such a wonderful day. You can go snokelling or try out scuba Driving with National Geographic Instructors on board, and its not expensive.
So now to the bad news Thompson is no longer flying to Taba after November 2013. so we have no way to return at present, I have to say Thompson are you mad!!! you have badly let your customers down, why not offer a transfer from Sharm? Its obvious that you dont care very much about your customers any more.SHAME ON YOU!
Finally if we cannot return next year we want to take this opportunity to thank every single member of staff from Mr Bert Plas General Manager down for our fabulous holiday.
Heres hoping Thompson changes their mind soon

Room Tip: All rooms are great, for us it was Block 3
  • Stayed: October 2013, travelled as a couple
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Thank ann h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

Enjoyed a weeks stay , good food. fabulous weather, plenty sun beds, friendly faces, snorkelling was good, though better off the Hyatt Jetty. You will need beach shoes as beach to begin with is very stoney. Towards the end of our week it was the Eid festival. noise levels rose, thank god for the adult only restaurant. Avoid this festival if you can, as unruly children appear along with their parents, Actually felt sorry for the hotel. We spent most days on the beach which was a welcome relief,. The staff are the hotels asset, and Big Heba is one very talented girlie, hope to see her in management very soon. We stayed in block 1 top floor with fabulous views over the gulf and was very quiet. A very good hotel that ticks most boxes!

Room Tip: Top floor Block 1 was very good and not to far from restaurants, Great views over the gulf.
  • Stayed: October 2013, travelled with friends
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Thank Morleyjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

We have recently returned from a 2 week trip to the Sofitel with Thomson and had a very enjoyable stay. This was our 2nd visit to the Red Sea. Our first was to Marsa Alam. My husband is a keen underwater photographer and we were amazed at the variety of fish to be seen snorkelling off the jetty's at both the Sofitel and the Hyatt. We encountered many species including rays we had not seen else where, different moray eels, turtles and octopus. The coral reef off the Hyatt is excellent too, although in windy conditions not advisable to go in unless you are confident in the water. Consequently we thought the location to be excellent for our needs. The hotel staff were very helpful and friendly. The atmosphere around the hotel relaxing, rooms clean and plenty of choice to eat in the restaurants. Some guests did complain the food was not 5 star, but then everywhere is having to cut back even restaurants in the UK are cutting back on quality using cheaper cuts of meat etc! But we found plenty of choice and never suffered any upset tummy. We were expecting to suffer from tummy problems based on our first experience to the Egypt so on our first day visited the pharmacy so we were prepared but we never required it. They wash all the food etc with bottled water so we were pleasantly suprised not to suffer any ill effects. We would love to come back here but unfortunately Thomson are pulling the plug on flights to Taba, and I believe Longwood will be too in the New Year. Great shame because we do not want to take a flight to Sharm and travel 3 hours by road up to Taba Heights. So come on you travel companies - up your game and look at flights to Taba. The only problem that may inhibit this is any further problems in Egypt or Syria escalating but for the time being it was all very safe around the the resort area and a lovely place to go.

Room Tip: Our room was in block 1 with views over the swimming pools and sea not far from the steps down. Had...
  • Stayed: September 2013, travelled as a couple
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Thank bottleofscotch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

I would just like to say, THOMSON have done it again!!!!! This is the 3rd EGYPTIAN DESTINATION that we have discovered you are not taking repeat bookings for!!! What is wrong with this company???? I DON'T WANT TO GO TO SHARM THANKS......Not even offering the choice to fly into sharm for transfer up to Taba, that option has been snapped up by Longwoods, Good for them eh? ANYWAY, this contract, i hope will be an option taken by Thomas Cook?? PLEASE??

Now for my review of this Super friendly, warm welcoming hotel and ALL their amazing team that make the Sofitel the chosen destination of thousands of British and all other nationalities for years in the past and with effort, in the future as well.

I need to kick off with my HUGE thanks to Heba(big), our amazing Guest Relations lady. When you say some go the extra mile, Heba done the Marathon!!! When my hubby was ill, she was relentless in her endevours to help us with everything we needed to enjoy our holiday. Such a gem of a lady. just loved her. Sofitel, treasure her please, want to see her when we come back.

Our room was amazing, we had to change due to 1st's location and my health needs, and our chap who cleaned it for us was soooo nice. A thorough clean daily, THANKYOU. All the furniture and huge bed was wonderful. Plenty of storage and drawer space, safe and fridge stocked with water every day, plenty room for extra cans diet coke ect.. TIP: put your aftersun in there as well, heaven if you overdo the sunbathing. The bathroom and walk in shower room were FABULOUS and spotlessly clean every day. Products replenished as needed. Fresh towels as needed daily.

The restaraunt used for all our meals was staffed by a FABULOUS team. They could not do enough for you to ensure you enjoyed each meal service.
SPECIAL THANKS TO: Our lovely waiter's: Abdul, he never let the grass grow under his feet. Always busy, and very kind hearted to me, glasses of ice with every drink...well done my friend.
And also Khaled, (my dad), he knows who he is....always with a kind smile and caring heart.
PLUS Hossan, the delivery of my treat, ICE-CREAM was always served with a HUGE smile.
These 3 stood out to us, always keen to deliver 1st class service, after 2 weeks were friends and antisipated our needs 100%, Thankyou also to the Food and Beverage director, Mohammed, AKA. Peter Andre, he loved this title, ha ha ha!! He was a very kind and dedicated man who made it his mission to keep you happy and he fulfilled this every time he was on duty. In fact ALL the managers in all areas had the same goal. We always recieved a 1st class service. Thankyou.

The chefs were very visible and approachable if you required some food choice not being served. BUT, the menu was varied and themed nights made a night to look forward to. Thankyou for such a tasty and varied service. FOOD SCULPTURES WERE AMAZING, VERY TALENTED CHEF, always a little smile to share with the guests. Thankyou also to our Egg/Omlette man...very patient, always remembered i liked mine 2 fried, NO OIL, and cooked to perfection every time.

From a manners perspective, ALL staff were totaly, utterly respectful, DESPITE some guests treating them like servants, which i witnessed and was offended by on their behalf. Remember, you are a guest in this hotel and the waiting staff are keen to do their best to keep you happy, BUT there is NO need to treat them rudley, it says more about you than it does about their delivery.
Our LOVELY concierge, ALLA was a shining light, full of smiles and a helpful heart. You are missed x Hope to see you again one day soon x

There are SO many people to mention and recognise for their amazing service in the Sofitel, i would be here ALL night, but just know this, you are all valued your '' WEIGHT IN GOLD ''

We would recommend the quiet pool if you want a total chillax holiday, by block 3, any room, they are all good. High standard of decoration and views FAB!! You will be served by a very smiley, happy barman, Mahmud at the quiet pool. Always ready for a chat.
The only critisism here would be that snacks COULD be served here alongside the lovely drinks, wrapped sandwiches and fruit would be welcome here, (no hot service required, )then you could spend more time by the pool of choice.

The one thing that does let this hotel down is : ''The Entertainment.'' There is no budget spent in this area and it really shows. Our 2 week stay would have been totaly transformed in the evening IF there had been good shows to entertain us with. I know it is stated as low key, BUT, sometimes, start times were not followed and 1/2 an hour later, we may get a small dance show/ a singer who TRIED hard, but guests upped and left only a few of us to help him by singing along with him. Invest in quality entertainment for the evenings, guests WILL LOVE IT instead of ''HAVE AN EARLY NIGHT'' The 2 chaps and the girl do try hard, but new material IS needed.

Reception staff : Alway very helpful and courtious, Thankyou :)

Our AMAZING Thomson Rep: No one has EVER been as kind and helpful and PATIENT as you were with ALL the guests, but to US you were THE MAN!!!!!! Never will you be bested in your job Sayed. Thomson has an absolute DIAMOND FIND in you. I pray you and your beautiful wife will be safley delivered of your gorgeous daughter Houda in February 2014. A huge cuddle for your little son from us. Thankyou once again for all you did for myself and Duncan, we won't forget it for sure.

With this stunning hotel laying alongside the Sinai Mountains with views across THE GULF OF AQUABAR to SAUDI ARABIA, JORDAN, and ISRAEL, watching the sunsets and sunrises that were sooooo beautiful, you could be forgiven for not wanting to come home again.

Last word goes to Mr.Bert Plas, General manager. I need to thankyou 100% for all the help and kindness shown to myself and my husband when he became ill and when recovered. I have thought that my suggestion of hand sanitiser stations alongside the handbasins in public areas, if adopted in this hotel, would be a visual reminder that hand sanitising is imperitive AFTER handwashing. It gives out a good signal that hand hygeine is for everyones benefit, especialy on an A/I holiday, where buffet service is the option. Sometimes people just need a gentle reminder on entering the food hall to use the gel. Cruise ships always remind guests to do so and no-one gets offended.
You do have an amazing hotel, wonderful staff, a great team to be proud of. I do hope you will ALL be here when we return to visit you again, sooner than later i hope.

A quick HELLO Tweeza and Si, friends we made from the plane going out, to when we parted at Gatwick coming home.We are coming to see ya boff soon, friends i fink for life!!!! Honoured to make a special friendship with you both xx Love Sandra n Duncan xx To all @ Sofitel Taba Heights xx THANKYOU xx

Room Tip: All rooms in block 3 are big and well appointed, but we settled in Block 1 with a gorgeous room due...
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Taba, Quality & Training Manager at Sofitel Taba Heights, responded to this reviewResponded 25 October 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Taba Heights. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Taba Heights

Address: Km 42 Taba Newuiba Road | Taba Heights, Taba 46621, Egypt
Region: Egypt > Red Sea and Sinai > Taba
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Taba
#2 Family Hotel in Taba
#2 Best Value Hotel in Taba
#3 Top resorts Hotel in Taba
#4 On the Beach Hotel in Taba
#4 Luxury Hotel in Taba
Price Range: £27 - £56 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Taba Heights 5*
Number of rooms: 442
Official Description (provided by the hotel):
A truly magnificent location, at the northern tip of the Gulf of Aqaba between the southern Sinai mountains and the Red Sea, Sofitel Taba Heights is also a uniquely designed hotel, inspired by traditional Oriental architecture. This exceptional resort is an all-inclusive property with easy access to the private beach, 3 exquisite restaurants, 5 swimming pools, a fitness center and 3 meeting rooms. Just 20 km from downtown Taba and 40 km from the airport, it's convenient for business and pleasure. ... more   less 
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Also Known As:
Sofitel Taba Heights Hotel Taba
Taba Heights
Accor Taba Heights
Taba Sofitel

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