My wife and I stayed here for a week from 27th November to 4th December. We travelled with Thomson and on arrival at the hotel after a 45min coach drive we were asked to form into two queues to check in (surnames A to M & N to Z). This took approx 30mins to get to the desk however we were offered a soft drink whist waiting.
After checking in we were given directions on how to find our room and told that are luggage would be delivered to our room after we had attached room number tags to them (the entire luggage from the coach had been left on the outside of the lobby).
We eventually found our sea-view room and were both delighted with it, it was very spacious had ample wardrobe space with a larger than average bathroom (no bath) and a huge shower. Our balcony was a good size with two comfortable armchairs and a table and a great view across the Gulf of Aqaba to both Jordan and Saudi Arabia.
Our luggage arrived after about 30mins and we then went down to the main restaurant for dinner. We waited at the entrance obeying the signage but after 5mins of waiting for a member of staff we decided to walk in and find our own table. The restaurant was very disappointing, the chairs were very tired looking and stained and too low for the tables, waiter service was non-existent apart from one glass of wine served half way through our bowel of soup, the buffet was very poor with all hot food offered being kept warm in Bain Marie’s (on subsequent visits the only food that was cooked in front of you was omelettes at breakfast and pasta in the evening.
My wife and I are well travelled and this is not what we expected of a 5* or 5T hotel.
The following morning we found there was an exterior to the restaurant that was far more pleasant than the interior with two very hard working waiters who responded well after receiving a small tip 10 or 20 EGP (£1 or £2) on each visit.
The pool area and grounds are well kept and quite clean and there were plenty of sun loungers however we did not receive any drinks service poolside during our stay, we had to walk down to the pool bar to get drinks. At the lobby bar again there was no waiter service at the tables, we had to go to the bar and order and a waiter would then bring the drinks to the table but no further drinks were offered. The only occasion a waiter came to our table to get a drinks order was in the entertainment area on our second night, we tipped him 20EGP and he came back 3 times over the next hour to check we were OK for drinks.
There is a free bus service running between the 5 hotels in Taba Heights but if you use the ‘Dine Around’ option to try out the other Hotels do check what time the last bus is as they do not adhere to their published time table (approx every 30mins up to midnight). We were left stranded for over an hour outside the Marriott from 9.50pm to 11.15pm. Security kept saying it would arrive in 10mins but in the end we went back to reception and they called the bus station to order the bus. When the bus arrived the driver argued with us saying the last bus was 10pm and we apparently refused to get on it, he continued arguing with us all the way back to the Intercontinental and then kept us waiting at the gate while he shouted his story to the security guard.
We tried the A La Carte restaurants in each hotel and found the food to be very mediocre in all and the service standards of the waiting staff poor. For example, we booked a table in L’Asiatic at the Sofitel for 8pm, we were one of three couples dining that evening and there were three staff present in the restaurant, one security, one food waiter and one wine waiter. After ordering our food and choosing a bottle of wine, the wine waiter presented the bottle, offered a tasting and poured a small glass for each of us then placed the bottle in a cooler behind my wife. He did not offer to pour any more wine for the duration of our meal and I had to stand up and get the wine as it was out of reach and pour the wine for both of us. The wine waiter seemed to be too busy checking his stock and the food waiter started breaking down the restaurant during our main course.
In our experience this was far removed from 5* service and we will not be returning to Taba Heights.
- Official Description (provided by the hotel):
- Strand Golf Beach & Golf Resort Taba Heights is part of a premier resort community on the Red Sea coast. Surrounded by desert mountains, white sand beaches and turquoise waters, it offers a wealth of leisure options including golf, water sports, shopping and gaming. A short drive away are Pharaoh s Island, Colored Canyon and the Taba Protected Area. ... more less
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- Also Known As:
- Intercontinental Taba Heights Hotel Taba
- Hotel Intercontinental Taba Heights
- Intercontinental Hotel Taba Heights
- Taba Intercontinental
- Taba Heights Intercontinental