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“5* Property but 2* Service”

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Strand Beach and Golf Resort Taba Heights
Ranked #2 of 22 Hotels in Taba
Reviewed 14 January 2013

My wife and I stayed here for a week from 27th November to 4th December. We travelled with Thomson and on arrival at the hotel after a 45min coach drive we were asked to form into two queues to check in (surnames A to M & N to Z). This took approx 30mins to get to the desk however we were offered a soft drink whist waiting.
After checking in we were given directions on how to find our room and told that are luggage would be delivered to our room after we had attached room number tags to them (the entire luggage from the coach had been left on the outside of the lobby).
We eventually found our sea-view room and were both delighted with it, it was very spacious had ample wardrobe space with a larger than average bathroom (no bath) and a huge shower. Our balcony was a good size with two comfortable armchairs and a table and a great view across the Gulf of Aqaba to both Jordan and Saudi Arabia.
Our luggage arrived after about 30mins and we then went down to the main restaurant for dinner. We waited at the entrance obeying the signage but after 5mins of waiting for a member of staff we decided to walk in and find our own table. The restaurant was very disappointing, the chairs were very tired looking and stained and too low for the tables, waiter service was non-existent apart from one glass of wine served half way through our bowel of soup, the buffet was very poor with all hot food offered being kept warm in Bain Marie’s (on subsequent visits the only food that was cooked in front of you was omelettes at breakfast and pasta in the evening.
My wife and I are well travelled and this is not what we expected of a 5* or 5T hotel.
The following morning we found there was an exterior to the restaurant that was far more pleasant than the interior with two very hard working waiters who responded well after receiving a small tip 10 or 20 EGP (£1 or £2) on each visit.
The pool area and grounds are well kept and quite clean and there were plenty of sun loungers however we did not receive any drinks service poolside during our stay, we had to walk down to the pool bar to get drinks. At the lobby bar again there was no waiter service at the tables, we had to go to the bar and order and a waiter would then bring the drinks to the table but no further drinks were offered. The only occasion a waiter came to our table to get a drinks order was in the entertainment area on our second night, we tipped him 20EGP and he came back 3 times over the next hour to check we were OK for drinks.
There is a free bus service running between the 5 hotels in Taba Heights but if you use the ‘Dine Around’ option to try out the other Hotels do check what time the last bus is as they do not adhere to their published time table (approx every 30mins up to midnight). We were left stranded for over an hour outside the Marriott from 9.50pm to 11.15pm. Security kept saying it would arrive in 10mins but in the end we went back to reception and they called the bus station to order the bus. When the bus arrived the driver argued with us saying the last bus was 10pm and we apparently refused to get on it, he continued arguing with us all the way back to the Intercontinental and then kept us waiting at the gate while he shouted his story to the security guard.
We tried the A La Carte restaurants in each hotel and found the food to be very mediocre in all and the service standards of the waiting staff poor. For example, we booked a table in L’Asiatic at the Sofitel for 8pm, we were one of three couples dining that evening and there were three staff present in the restaurant, one security, one food waiter and one wine waiter. After ordering our food and choosing a bottle of wine, the wine waiter presented the bottle, offered a tasting and poured a small glass for each of us then placed the bottle in a cooler behind my wife. He did not offer to pour any more wine for the duration of our meal and I had to stand up and get the wine as it was out of reach and pour the wine for both of us. The wine waiter seemed to be too busy checking his stock and the food waiter started breaking down the restaurant during our main course.
In our experience this was far removed from 5* service and we will not be returning to Taba Heights.

  • Stayed: December 2012, travelled as a couple
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3  Thank Havana15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 18 January 2013

Dear Havana,

thank you for your detailed review. While we can not be satisfied with your overall assessment of the destination, we are glad you had a pleasurable check in experience and enjoyed your room and our pools & recreational facilities. We will be reviewing and discussing your comments in terms of consistent service delivery as we usually do provide table & sun-lounger service.
Our live cooking in evenings includes Pasta, Pizza, Shwarma, Carvery for Roastbeef and Rack of Lamb as well as Tandoori Chicken. Always alternating and suiting the buffet scheme. As you mention that you have also tried other Restaurants at night you might have missed this variety just as you had missed our big sun terrace with 120 seats for the BayView Restaurant on your first night after a long day of travel.

We have shared your feedback on the TafTaf shuttle service as this is provided by TABA HEIGHTS COMMUNITY services. We are keen to provide the service we are publishing and being promised. Your description is certainly not the way.

Your unfavorable description and disappointment of the SOFITEL restaurant has also been passed on to our colleagues there as we have absolutely no influence on their delivery of guest service and experiences.

With best regards from the InterContinental Taba Heights Resort Team

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499 - 505 of 2,227 reviews

Reviewed 13 January 2013

Traveled to taba heights ICH on 11th dec and returned 25th december 2012 with first choice holidays from Manchester. The flights were on time and the journey was pleasant.

We arrived @ICH and were welcomed by what we call our friends, all the hotel staff and managers that were available were there to greet us and promised to make our stay the best ever... They did not disappoint !!! We had welcome drinks and our check-in was effortless. Chris GM, chefs, bar staff, animation staff and reception staff looked genuinely pleased to welcome us to their hotel.

We traveled with other repeat guest whom we have become great friends with after meeting a few years ago at ICH, we have had numerous holidays there meeting up together, and hopefully will continue to do so. We also made lots of new friends too and hope to meet up with them again sometime in the future.

The rooms are well equipped with everything you need, bearing in mind most people take most of the things you need for your vacation, if there is something you need, just ask at reception and they will get it for you, or you can get it from the hotel shop.
The beds are really comfy and have never failed to get a good nights sleep... Yet,!!!!

The restaurant is well laid out and the choice of food is fantastic, there is something for everyone, but if you find on the odd occasion there is nothing for you, just ask the chef, if he can do it, he will...

THE WEATHER.... (Well really that's what most of us come for) WAS FANTASTIC... HIGH 20's/30's EVERY DAY... IN DECEMBER. When it's freezing at home. The sun has set behind the mountains by about 4.15pm but its still nice to sit at the pool bar and have a drink.
The evenings were pleasant too, but need something to cover your shoulders. But again, not bad for December.

Then we remembered it was nearly CHRISTMAS...!!!! OMG...
We've never had such a stress-free in our life, no last minute rush for presents, no fighting in the supermarket for the turkey, no big Christmas Day lunch to prepare...

Instead the waiter brought us drinks & cocktails on the beach and all our food was prepared for us... We also had CHRISTMAS carol singing in the early evening leading upto Christmas, and was lovely to head some of the children joining in too, also to hear some of the carols sung in different languages, it was a real ( pull everyone together) moment. They served cookies shortbreads and mulled wine. A really nice touch. The hotel reception/front area was all decorated with gingerbread houses and pyramids. It just reminded you where you were but still very festive.

The Christmas Eve Ball was amazing and so much hard work and effort was put in by all the hotel staff (whilst all this is going on nothing else suffers) the food was a banquet fit for a king, and if I had to say something negative it would be that there was just too much to choose from... Which in my eyes is not really a negative.

The animation team (LA VACCA) put on a fantastic show for us on Christmas Eve, and also kept us entertained throughout our stay, they are a great bunch of truly energetic guys...!!!! Well done to MIDO, MIMS, AISTE & OSIRIS you did us proud. Also to EMRE & SATOO who we met briefly.

We also need to mention VICTORIA, the Thomson Rep, she made our stay most memorable and one of the best reps I've ever seen in a hotel holiday resort... She never stopped working, and helping guests to have a great time.

And last but not least... WE CAN'T WAIT TO COME BACK AGAIN... Hopefully in April and DEFINITELY FOR NEXT CHRISTMAS...

THANK YOU ONCE AGAIN TO CHRIS JUNG, AHMED MAYER, WALLA IBRAHIM AND ALL THE STAFF AT THE INTERCONTINENTAL, TABA HEIGHTS FOR AN AMAZING HOLIDAY... You did us proud...xxxxx

Stayed: December 2012, travelled with friends
Thank liz-chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 17 January 2013

Dear Liz,
Dear Chris,
YOU ARE WELCOME & THANK YOU! There is nothing much to add to your detailed review. We are delighted to have made your vacation a PERFECT one!
Many happy returns wishes the InterContinental Taba Heights Resort team

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Reviewed 13 January 2013 via mobile

My husband & I honeymooned here in June 2012. Our week stay was very plesant, relaxing and enjoyable. The weather was fantastic, very hot but there were plenty of parasols and plenty of room to take a dip in the pools. Drinks and snacks were easily accessible even though it was too hot to move sometimes, the waiters would bring our drinks over to us. Service and cleanliness were fantastic. We had a basket of fruit and a cake on arrival to celebrate our honeymoon and we also had a complimentary day in the spa. We were congratulated on our wedding almost every day. The waiters and the manager were so polite and very helpful. The only thing I can complain about is the heat at night, sometimes it was unbearable but thats nothing to do with the hotel and we knew it would be hot in June! The food was fantastic, really filled you up so you didnt feel the need to snack. We went on a boat ride snorkeling in 3 places and that was the highlight of the holiday! Would deffinitely reccomend the Intercontinental hotel, everything was fabulous. Well worth the money, deffinitely will be saving to go again.

  • Stayed: June 2012
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1  Thank NiaJones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 14 January 2013

Dear Nia,
thank you so much for your recommendation and we are glad to have provided a great starting point to your marriage! Best of luck and please do not hesitate to come back for your anniversaries to come!
Greetings from the InterContinental Taba Heights Resort

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Reviewed 11 January 2013

Just got back from a 2 week hols staying in the intercontinental having spent Christmas and new year away for the first time with my family it was a very enjoyable break , it was my birthday on news year eve and wow did i know it ,i was treated like a VIP guest . News Eve gala the whole evening it was a amazing night ,the staff were excellent the food was out of this world, never seen food like it ,my birthday cake come out with fire works great night had by all . A big thank you to all the waiters we must say a extra thank you to mahmood ,siehead so lovely all of them . the rooms were very big and clean, the pool area was well attended by elshahata who look after us so well with the sun beds and towels and arhmed who severe us with drinks all day long , great members of staff the hotel should be proud of them . The hotel was great but it was a shame we had to eat the the same restaurant every night thanks to chris jung always available willing to listen and does a good job , we would rate this hotel a 3/4 star but the staff 5 star all day long .

Room Tip: beach front room
  • Stayed: December 2012, travelled with family
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2  Thank Jacqui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 14 January 2013

Dear Jacqui,
We love the description of "Great, Enjoyable, VIP treatment, Amazing, Excellent, Fire Works...". We also like your 5* for Room, Cleanliness & Service and the 4* for Value, Location & Sleep Quality. Overall 3* is hence a bit of a bad awakening for us... hope to see you back to move this up to the 4.5* indicated in the other categories!
Best regards from the InterContinental Taba Heights Resort team

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Reviewed 11 January 2013

The hotel is well laid out; the rooms are lovely and big as are the bathrooms and the shower cubicle. We stayed in a Pentagon room overlooking the mini golf course. We did have a lovely week at the hotel but unfortunately will not be returning. We just found the hotel to be too big, very much geared up for families and kids and we didn’t like the all inclusive option. A lot of this was obviously down to our choice and not the hotel, hence still giving it 4 stars as I am sure all hotels with AI option are similar.

We were looking for somewhere a bit more romantic as there were just the 2 of us so we spent most of our time either on the beach or sitting at the Lagoon bar which was lovely. I can’t comment on the pool as we could never get a sun bed and the pool was always full of kids. Likewise, the entertainment which was supposed to be adult at 9am, but whenever we walked past the place was again full of kids running riot on the stage even at 9.45 so we never got to see any entertainment. We only ate in the buffet restaurant twice as again it was full of kids running around and not very romantic. We ate and got out as quickly as possible and retreated once again to the Lagoon bar.

The food we did eat was lovely, and I don’t eat meat, but found lots of salad, freshly baked bread, a choice of fish dishes and vegetarian dishes and breakfast was lovely with fresh fruit, yogurt and freshly made omelettes.

We ate out in El Wakela most evenings as the red wine in the hotel was barely drinkable which was a shame and the lobby bar full of smokers. I do think the hotel could improve the wine and also the buffet style area. We ate on the dine-around voucher one night and had a lovely meal at the Sofitel. It was still buffet style but they had a separate adult only restaurant which was laid out with table cloths and more like eating out so we had a nice leisurely meal here one night with nice red wine too so Egyptian wine can be palatable.

There was one day when it rained!! Yes rain in Egypt so we asked about the mini golf and even though we never saw anyone on the course we were informed that the clubs were all out so we never got to play that either.

The staff work really hard and the place is spotless but it would be nice to have an adult section in the main restaurant and to ban smoking in the inside areas. Also the staff could stop the kids running around in the bars, lobby and restaurant. One day kids were playing football in the lobby area which has tables with glass vases on and nobody said a word!! We also had a family move in next to our room the last few days and their kids were banging on the interconnecting door and running up and down outside in the corridor with a football so we went and had a word!

Good bits – the lagoon bar
Bad bits – the smoking and lack of adult areas to eat

Room Tip: Atrium seemed to be quieter as it was apart from the hotel.
  • Stayed: January 2013, travelled as a couple
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2  Thank Nanoushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 14 January 2013

Dear Nanoushka,
thank you for your review. Of course it can not be satisfactory to us that you felt disturbed by the children around the hotel. Usually we are known as a relaxing and chilled place. We shall try even harder in the future to advise parents and support them in taming their children so they are having fun while not being a burden & nuisance to others.
It is correct that we are not a Boutique Hotel, however as you mentioned there is always some places to find peace and quiet areas (i.e. the Lagoon Restaurant, Relaxation Area at the beach, etc.). We hope your next vacation spot more suitable to your needs & wants. We would like all our guests to be happy!
With best regards,
Your Crew of the InterContinental Taba Heights Resort

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Reviewed 10 January 2013

The whole resort looks impressive and the position is very good with very nice landscape.
The rooms are very big and nice even if a little bit old.
The hotel itself it is quite big and it is very well taken care of. They pay attention to every detail.
The staff is very nice and very helpfull. We wanted to change the room when we arrived just because it was on the ground floor and we wanted something a little bit higher. There was no problem. We tipped the recetionist only after he changed the room and after that he was even more attentive with us during the whole vacation.
The beach is amazing, the water is cristal clear and you can see a lot of fishes. We also sow a big turtle a couple of times. They also provide towels for the sunbeds wich is a big plus. There is also a pool bar wich is near the beach so you have the drinks quite close. The draft beer they provide is quite good also the cocktails (the ones included is the "all inclusive" package). That was also a very nice surpise. The staff at the bar was also very nice and if you tipped them even once they get you the drinks directly on the beach for the rest of the holiday ;).
The food is ok. The breakfast is a little bit too repetitive. The lunch good but for me not always a lot of choices. The dinner is the moment when you can really choose from a lot of types of specialities. And very good ones.
For the trips i recommed that before buying one from the agency that you travel with to check the other offers from the hotel lobby. The price difference is quite big sometimes for the same trips.
The animation team is also very funny and friendly and they have very interesting activities.
It is a hotel to take into consideration if you want to visit Egypt and Taba region and you look for a quiet place with amazing beach and very good services.

  • Stayed: August 2012, travelled as a couple
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Thank Romulus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 11 January 2013

Dear Romulus,
"It is a hotel to take into consideration if you want to visit Egypt and Taba region and you look for a quiet place with amazing beach and very good services." is a great closing line... come back soon and we hopefully change the "a hotel" to "THE hotel" for you.
Have a great 2013.
your InterContinental Taba Heights Resort Team

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Reviewed 9 January 2013

Just returned from a week at the Intercontinental. Fantastic hotel, the room was well proportioned and very comfortable. Stunning views from every aspect with the backdrop of the Sinai mountains and the Red Sea with views straight across to Saudi Arabia and Jordan. We used the health club for massage and steam room, sauna and jacuzzi. The restaurant provides an extensive choice of dishes and is very well prepared. If you want to properly relax and unwind, look no further. The all inclusive deal stops at 11pm which of course means that although you can still have drinks, you will be paying hotel prices. The benefit of this is that this hotel doesn't attract the nuisances that are singing and shouting at 4am returning to their rooms. I loved this hotel and will definately be returning again

  • Stayed: January 2013, travelled with family
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2  Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Your_dedicated_host, General Manager at Strand Beach and Golf Resort Taba Heights, responded to this reviewResponded 10 January 2013

Dear Andy,
great feedback and wonderful read about a good stay with us! Thank you for sharing your experience in our SPA. It is indeed a hidden treasure and we are proud of the developments achieved there. Please feel free to come back and see what else we have done to make your stay even more comfortable and fantastic next time! We are always happy to assist in case you struggle finding a suitable operator after Thomsons retreat end of Winter 2013.
Hope to see you again,
Your crew of the InterContinental Taba Heights Resort

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Additional Information about Strand Beach and Golf Resort Taba Heights

Address: P.O.Box 10 Taba Heights | Taba Heights, Taba 46621, Egypt
Region: Egypt > Red Sea and Sinai > Taba
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Taba
#2 On the Beach Hotel in Taba
#2 Luxury Hotel in Taba
#2 Top resorts Hotel in Taba
#2 Romantic Hotel in Taba
#2 Spa Hotel in Taba
#3 Family Hotel in Taba
Price Range: £43 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Strand Beach and Golf Resort Taba Heights 5*
Number of rooms: 503
Official Description (provided by the hotel):
Strand Golf Beach & Golf Resort Taba Heights is part of a premier resort community on the Red Sea coast. Surrounded by desert mountains, white sand beaches and turquoise waters, it offers a wealth of leisure options including golf, water sports, shopping and gaming. A short drive away are Pharaoh s Island, Colored Canyon and the Taba Protected Area. ... more   less 
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Also Known As:
Intercontinental Taba Heights Hotel Taba
Hotel Intercontinental Taba Heights
Intercontinental Hotel Taba Heights
Taba Intercontinental
Taba Heights Intercontinental

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