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Hotel Intourist Palace
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Reviews (124)
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All reviewsrooms are big and cleanconnecting doorgreat hotelbeauty salonloud musicthe location is perfectextra bedbatumi boulevardchoose this hotelstandard roomrecommend this hotelwalking distancecasinocityseainternetpromenade
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61 - 66 of 124 reviews
Reviewed 9 August 2010

Calling this a "5 star hotel" is like calling batumi Miami. It's conceivably a 3 star, but the price you pay, particularly compared to the overall costs of the region, should get you something much better, including better service and something resembling the famous Georgian hospitality which is present everywhere else in this beautiful country. They charged an impressive 65 lari - equivalent to 40 dollars- for a load of laundry. The room was hot and humid, and with the "keycard to get air air-conditioning" system, it was always that way until about two hours after I got back to the room. The carpets are old and hideous, and the rooms smell. The massages use so much oil that it takes a half an hour in the shower to get it off in the spa changing room with rusty lockers while water inevitably fills the area outside the shower because of the shape of the shower, the cheap curtain meant to prevent this, and the crappy showerhead system which doesn't even work correctly. The same laundry service which cost 40 bucks took two hours longer than I was told, and when, due to this, I required a late checkout, I was told that I was lucky I had American express to get this feature. The English of most of the staff is rudimentary at best, and while they could be marginally helpful, they managed to give off a vibe that said it was bad that I was asking for directions, or strange that anyone would need a power converter or iPod/iPhone charger. The food is definitely the worst I've had in georgia. The common use of mayonnaise is done to such an extreme that it is all you can taste in anything here. The breakfast was so greasy/tasteless that I don't understand where it came from. There were bones in the bacon. I didn't even know this was possible. And it didn't taste like bacon, it tasted like canola oil and salt in gelatinous cubes. I have had almost entirely positive experiences at every other hotel in Georgia, including the hotel oasis where the staff was consistently friendly and accommodating, and as a former peace corps member, trust that I
am not high maintenance. Finally, the security staff is confrontational and incredibly rude. In between visiting the tiny and somewhat scary casino and having dinner at their bar, I stopped to check my email on my phone and put my headphones in, then leaned against the wall and sat down. Within 5 minutes, I was confronted by 3 security guards glaring at me and then yelling that it wasn't a club and I had to leave. No alternative suggestions, just being treated like a criminal before they even had a conversation. Nothing like being approached by 3 large angry looking Russian guys to make you feel comfortable in a hotel. (I was dead sober and it was 8 pm). I was also told that i should go to the club here by the staff (who declined multiple times to point out other destinations or alternatives) only to find an utterly boring place. Went to the Insanely Superior Sheraton down the street to ask for their help- within ten seconds they listed out 5 better destinations, even noting how their own club wouldn't be so good that night, and put me
in a taxi to go to the best one, where I had a fantastic night. Long
Story short, it's a creepy imitation of luxury, like a cheap knockoff, where the water runs out for no reason. If it cost, say, 60$ a night, it could be worth it simply due to having wifi and eventual air conditioning, but in comparison with the new Sheraton, the marina, and even the oasis, I'd pay more for any of those. It compares unfavorably to a 40 dollar best western anywhere in America.

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1  Thank alobarish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2010

Pros:

-Good location just in front of the sea side boulevard, a stone's throw away from the main square in Batumi.
-Standard room w/ street view is of average quality (hotel was recently renovated), bathroom OK with good water pressure in the shower, AC, flat screen TV with plenty of international channels, safe provided.
-Spa area is fairly good for being in this part of the world, massages are very affordable and enjoyable.
-Outside pool area is of course packed this time of the year which is to be expected, chairs, umbrella and towels are provided free of charge.
-Wifi with decent speed provided free of charge throughout the hotel premises and in the rooms which is an added bonus.

Cons:
-There is no dedicated parking (unless you are a diplomat) so you would have to park on the streets surrounding the hotel if you come by car. it is a 5h drive from Tbilisi, on roads that have seen better days and with fellow drivers (and roaming cows) who do not fear death. Better to go by plane, e.g. with Air Batumi where you can get tickets for as little as 40EUR single Tbilisi-Batumi. During high season they fly as many times as 3 times a day.
-Very few of the staff speak English and you should not expect much in terms of service.
-Breakfast (included in the room rate) could be much better, few choices and scrambled eggs that look like they were leftovers from yesterday's breakfast.

  • Stayed: August 2010, travelled solo
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3  Thank surfdude39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2009

The hotel itself is really ok, but service and staff were just awful, very unkind and disappointing. It could be ok in a budget hotel, yet there they claim to be at the high end, unfortunately they have no idea what it is. Wouldn't recommend at all.

Stayed: July 2008, travelled as a couple
4  Thank Kid888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2009

The place was very close to the sea and looked more impressive from the inside compared to the outside. The rooms were large and the service as well as the food was good. However the casino connected to the hotel was a constant source of noise until 3 a.m. in the morning. I sleep quite deeply so it did not affect me much but for others, it was very disturbing. The staff were very friendly and helpful. I have not seen other hotels in Batumi but Intourist was OK to stay.

  • Stayed: September 2009, travelled on business
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1  Thank tuzermen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2009

The name - Introurist - may be a slightly unwise choice, as it evokes the drab communist-era hotels that littered the Soviet Union, but that's about where the similarities end. A new, modern hotel, with very spacious rooms, a good italian restaurant, and a pool. Staff speaks English and is very friendly. The rooms are clean and definitely on the large side. The location is perfect; right in center. There is a casino in the hotel, which seems a popular trend, but I did not check it out.

  • Stayed: May 2009, travelled on business
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2  Thank TSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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