The restaurant/buffet staff served my wife a glass of bleach water instead of the ice water that we had ordered. The night manager assured us that they would rectify matters After she spent the night vomiting with chemical burns, the head manager denied that the matter had ocurred and said that it was not the fault of the hotel. He indicated that the hotel did not use bleach to clean the restaurant or kitchen. I told him that i would not be paying for the night that i spent caring for my sick wife and he said that the best the hotel could do was offer a 10% discount. Ofcourse my credit card compnay, like any respectable business, did not honor the charge for that night.
This guy is a coward and a liar. He is the typical 3rd world mid level manager puke who odesnt really care about his guests, just the power play of being in charge. This hotel management is a disgrace to the hard working staff at La Ensenada that do a good job of trying to keep the place enjoyable.
- Official Description (provided by the hotel):
- La Ensenada Beach Villas & Resort is located at Bahia de Tela (Tela Bay) on the North Caribbean Coast of Honduras 90 km to the west of International Airport of San Pedro Sula. An excellent paved highway connects Tela to San Pedro Sula and further onto La Ceiba city which is a little over 100 km east. Bahia de Tela offers the most beautiful white sand beaches in Honduras, surrounded by lush tropical mountains and botanical gardens, natural reserves and wildlife refuges, as well as the cultural experience of the Garifuna Culture. ... more less
- Also Known As:
- La Ensenada Beach Hotel Tela
- La Ensenada Beach Resort And Convention Center