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“Fell Short” 2 of 5 bubbles
Review of Novotel Hyderabad Airport

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Novotel Hyderabad Airport
Ranked #7 of 303 Hotels in Hyderabad
Certificate of Excellence
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1,826 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
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English first
Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We have stayed at the Novotel Hyderabad Airport on many occasions, usually before flying out the following day. It has the expected amenity of frequent and free shuttles to the airport which is within 10minutes. However, this hotel goes far beyond the usual airport hotel- it is more like a resort hotel. It is extremely clean, modern and tastefully decorated. The rooms are designed for the casual or business traveler with a nice view of the green roof, comfortable beds, large writing desk and modern bathrooms. The restaurant has extended hours, and both the food and service are exceptional- we had freshly made, amazing kabobs at 11PM, enough said. For the price and convenience, there is no better option near the airport. We look forward to staying here on each visit.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank adveturesomesoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 June 2014
Dear Guest,

It is an immense pleasure to receive a feedback on TripAdvisor, especially from our most frequent guests like yourself.

It is heartening to know that the overall experience, services and culinary selections at the hotel were consistently as per your expectations. It is our endeavor to provide a superior service experience for every guest who visit our hotel; therefore your feedback is very important to us. Your positive feedback is a source of encouragement for us to continually maintain high standards of guest service.

We are thankful for your continual patronage to us.

We look forward to welcoming you back on your next visit to Hyderabad.

Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
328 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
1 of 5 bubbles Reviewed 30 May 2014 via mobile

I like this hotel but dislike the restaurant. I don't no what happened to this restaurant but it's first time that I face such a service in India. you are seat for diner and want to order a drink and there is no waiter to order. I thought that it's something that happen once but next evening I face the same situation have to go to the waiter that is responsible of taking room number in the entry (surprise there you can find someone) and for someone to come to us for ordering the drinks. a shame . A big disappointing from an Hotel such as Novotel

Stayed May 2014, travelled on business
Helpful?
Thank peretzb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 June 2014
Dear Guest,

Thank you for sharing your valuable review on Trip Advisor. We are sorry to learn of your concerns with your recent stay and at the outset would like to offer our sincere apologies for the inconvenience experienced at the restaurant.

We are thankful for your appreciation of the overall facilities and services of the hotel, however we have noted your specific feedback regarding the delay in services and lack of guest focus at the restaurant. Our associates are trained in following established procedures to ensure that guest are promptly greeted and assisted with their dining choices; hence it is disappointing to know from your feedback, that there has been a continual lapse while undertaking these tasks. Be rest assured that we would be taking the appropriate measures to address the concerns and reiterate the service procedures, to prevent other guests being inconvenienced such in future.

Thank you again, for taking the time to share your experience. We truly appreciate such feedback especially from regular guests like yourself. We are thankful for your continual patronage and support to us.

We hope to welcome you back in near future and assure you that your future visits would be more memorable in all aspects.

Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 May 2014

Writing this review while spending a night in this hotel at the airport as I had missed my flight. Went for dinner first to the Indian restaurant ' Haldi '. The restaurant was dirty ( walls, tables, some long chimney type fabric show pcs ). There was too much smoke from the live cooking counter. The senior staff was goofing off. The two main courses were terrible and nowhere near Hyderabad standards. When I complained they had them recooked and there was a slight improvement but still not up to the mark.

The television channels shown were pathetic. There is not a single Indian news channel in English. When I am complaining to the duty manager he is simply repeating that this is what has been selected by the management !

The property is quite decent but the upkeep is very poor. The overall maintenance of the property is pathetic !

The management seems to be very poor and I am sorry to see this condition of a fairly decent property !!!

Avoid this Hotel !!!!!

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MandeepSingh2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 June 2014
Dear Guest,

Thank you for sharing your valuable feedback on Trip Advisor.

At the onset, please accept our sincere apologies for the dissatisfaction you have expressed over the quality of your stay. We strive to maintain a high quality of product & service; hence it disappointing to know that your experience was not satisfactory. We have also noted your specific feedback on improper upkeep of the hotel. We have shared your feedback with our teams to identify & address the lapses appropriately.

I do sincerely hope, you will notice from various guest testimonials, that the shortcomings you noticed are certainly not reflective of our normal standards. We respect your feedback as it allows us to continually review and improve our facilities & services.

Thank you again, for taking the time to share your experience. We do hope that you will not judge us solely on the basis of this particular experience and allow us an opportunity to better serve you in near future.


Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

If you are looking for accommodation closer to airport in Hyderabad then this is the place to be. For business trip I'd got it booked & it was completely worth it.
comfortable rooms + good service + nice view from rooms I can ask no more..

Room Tip: Book this hotel only if you want to stay closer to airport
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveler_Hardik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 June 2014
Dear Guest,

It is an immense pleasure to read your encouraging review on Trip Advisor.

We are delighted that you have enjoyed the service and facilities of the hotel during your recent visit. Thank you for your kind compliments for the hotel facilities and service. Your support and encouragement would motivate all of us to consistently maintain high standards of service.

The hotel is situated in close proximity to the airport, however it is well connected to the city by express ways. The location & facilities of the hotel does allow our guests to gain the maximum out of their visit. The hotel is well adapted for a business meetings or large conferences as well as for a leisure travel.

We sincerely appreciate your taking the time to share your experience on Trip Advisor.

We look forward to welcoming you back on your next trip to Hyderabad.


Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Machida, Japan
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 27 May 2014 via mobile

Went with family over new year package for 2days.

Place is good as it was far crowd was decent and had good fun.

The food was really amazing.

Overall its great for relaxing who want to catch flight at hyderabad and want to relax before.
They provide shuttle to sirport which is hardly 10 minutes away

Stayed December 2013, travelled with family
Helpful?
Thank Venkata Ramana ... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 June 2014
Dear Guest,

Thank you for sharing your experience on Trip Advisor. We are delighted to receive such an encouraging feedback especially from guest like yourself, who choose to celebrate such special occasions with us.

It is extremely gratifying to know that you enjoyed the stay experience during the New Year celebration. Thank you for your appreciation of the facilities, services and culinary choices at the hotel. We have shared your feedback with the teams. Your positive feedback would always be a source of motivation for all of us to enhance our guest experience.

Thank you again, for taking the time to share your experience.

We hope you subsequent visits would be as pleasant as your previous one.

Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
156 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

I had gone to Hyderabad for a business trip to this hotel I had some business colleagues from Mumbai and Malaysia , who had also come there. we chose this hotel because of its proximity to the air[port and we had to fly back in the night. We had lunch in the restaurant there. the spread was lavish, but the service was pathetic. We wanted to hire a business center so we could hold our discussions where there was no noise. we kept telling the reception but they could not arrange one. so we were in the lobby for 4 hours. its shocking that such a good property had such poor service. would not recommend this hotel to anyone.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Gentleman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 24 May 2014
Dear Guest,

Thank you for sharing your valuable review on Trip Advisor. We are thankful for your appreciation of the hotel facilities and buffet selection at our restaurant. We sincerely regret that your experience with our service and associate interaction was not satisfactory.

We have noted your feedback regarding the delay in services at the restaurant and inability of our associates to organize meeting room for your usage. We have 5 smaller meeting rooms apart from our larger banqueting space, however they regularly get reserved due to large residential conferences at the hotel. Our associates are trained in following established procedures to ensure that guest are informed of any delay in completing a request, and hence it is disappointing to know from your feedback, that there was an oversight in informing you of the non availability of a meeting room.

We host a large number of meeting and usually our services are more prompt & efficient. I do sincerely hope you will notice from various guest testimonials, that the difficulties you experienced are certainly not reflective of our normal service standards. Be rest assured that we would be taking the appropriate measures to address the concerns and reiterate the service procedures, to prevent guests being inconvenienced similarly in future.

Thank you again, for taking the time to share your experience. We do hope that you will not judge us solely on the basis of this particular experience and allow us an opportunity to better serve you in near future.

Warm regards

Maverik Mukerji
General Manager
Novotel Hyderabad Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Hyderabad Airport

Property: Novotel Hyderabad Airport
Address: Rajiv Gandhi International Airport, Shamshabad, Hyderabad 500108, India
Phone Number:
Region: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hyderabad
#6 Luxury Hotel in Hyderabad
#8 Business Hotel in Hyderabad
#18 Family Hotel in Hyderabad
Price Range (Based on Average Rates): £
Hotel Class:5 star — Novotel Hyderabad Airport 5*
Number of rooms: 305
Official Description (provided by the hotel):
At the new international airport, Novotel Hyderabad Airport is just 30 minutes from the city centre and 30 minutes drive from Hi Tech City, the Hyderabad Convention Centre, Banjara Hills and Jubilee Hills. Featuring 305 rooms and suites with free WiFi, business travellers can also enjoy the facilities of the Premier executive floor, along with the convenience of two restaurants, one bar, a pool and meeting rooms for up to 450 guests. The Novotel Hyderabad Airport also offers sports activity like lawn tennis, basketball, volleyball, a spa and a 24 hour fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Agoda and ACCOR so you can book your Novotel Hyderabad Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Hyderabad Airport Hotel Hyderabad
Accor Hyderabad Airport

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