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The Park Hyderabad
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Reviews (1,961)
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All reviewsnecklace roadhussain sagar lakepool sidelake viewthird floorbusiness tripstar hotelrailway stationexcellent stayhouse keepingfront officebreakfast spreadthe heart of the cityin housein room dininghousekeeping staffrooms are spacious
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1,417 - 1,422 of 1,961 reviews
Reviewed 26 July 2014

I was in Hyderabad for a business trip , The Park is a nice place to stay ...Rooms are small but trendy , Swimming pool is amazing . Breakfast was also nice just upto the mark with what a business traveler wants.

  • Stayed: April 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank traveller0679288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-TPHD, General Manager at The Park Hyderabad, responded to this reviewResponded 30 July 2014

Dear Guest,
Thank you for your recent stay at The Park Hyderabad. Your feedback is appreciated. We are pleased to know that you enjoyed our service and facilities.
We take our guest reviews very seriously and suggestions provided form an integral part of our sustained effort to provide the very best in luxury and comfort.
We once again thank you for your patronage and look forward to serving you again at The Park Hyderabad.
Warm Regards,
Anirban Simlai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

I stayed at this facility in the 3rd week of July. The facility is good, located across the pristine and famous Hussain Sagar Lake of Hyderabad. The rooms are good, spacious with ideal facilities for the price they charge. You could see that in the attached snaps.

But unlike other facilities of the same group, the Food / Beverages section is terrible as you can see in the other negative comments made on this website....and the staff, especially Mr Atulya Nidhi (Associate Director-Front office) and others at the front desk have serious attitude problem....their customer friendly attitude is seriously questionable, their integrity commitment is doubtful as the incident narrated by me below would highlight

Despite repeated communications and "serious discussions" with various front office people and also with Mr Srinivas of the F&B section about the requirement of VEG BREAKFAST, they "packed" and gave me NON-VEG breakfast!!!.

The comments sheet left with a crystal clear details of the incident, I got a "prompt" response after 24 hrs after the incident from Vinayak Razdan (head F&B) and later on by Mr Anirbhan (the in-consequential General Manager, whose words are never followed I guess!!! by his own people). He discussed in detail that I would be refunded atleast a day's expenses and will be provided free meal voucher during my next stay....and suggested I write a letter with these contents included to the facility

After writing a letter with words of APOLOGY for the INCONVENIENCE with mention of preventive action, Mr Atulya ( junior fellow to Mr Anirbhan who mentions that "Handling guest dissonance in the most smooth and effective manner so as to ensure service recovery and customer satisfaction" as one of his responsibilities") replies that situation is "HYPOTHETICAL" , packed complimentary breakfast is not a commitment of service (so much for a CUSTOMER FRIENDLY FACILITY" ) and demands for REFUND are UNREASONABLE.....and Mr Atullya add's on that I should WITHDRAW the demands!!!. Mr Anirbhan when subsequently contacted states that what has been mentioned is a legal opinion!!! and he stands by it and also mentions that "NO INCIDENT HAPPENED" !!! He has since been evasive, not reachable and I sense that he is into the same dirty tricks of "slipping" and deaf to critics etc

My question to the senior people /in-charge of other facilities etc ( all others other than this narrow minded bunch)

1-- If you have "done anything wrong", why would you issue a letter mentioning apology / caution letter / preventive action etc....As Anirbhan mentions that is "routine for us to issue to customers", is this facility so bad that you issue apology letter as part of check-out process for everyone???
2---R staff at the facility so "mentally bankrupt" to mention that packed breakfast is not part of the agreed contract( It may be a legal view), but certainly not a customer friendly one
3---Is your HR policy so dictatorial that Mr Srinivas of F&B section get "terminated" for no "mistake" committed!!!

I am not for any compensation (unlike suggested by Mr Anirbhan), but I suggest that people of this facility introspect on their attitude, honesty and don't behave like diabolical/ childish/immature people

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank icpstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-TPHD, General Manager at The Park Hyderabad, responded to this reviewResponded 30 July 2014

Dear Guest,
We regret the unpleasant experience you had at our hotel and apologize for the inconvenience caused. We never like to see our guests leave disappointed.
We have noted your concerns and assure you that appropriate steps will be taken to address these issues as required.
Please give as an opportunity to make up for this unfortunate incident. We look forward to welcoming you back at The Park Hyderabad.

Regards,
Anirban Simlai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

The Park is almost like a jewel in the necklace road. With a quaint entrance opposite the Necklace Rd. train station, one feels like going for a train ride upto old Hyderabad city.

A fine hotel, with stylish rooms, and good location, the staff is extra polite and courteous.

The plus points are the very delicate food. Whether Indian or Mediterranean, it is surely delectable. They also have an interesting bar for young people, and also a night club.

Good value for money

  • Stayed: August 2013, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank 492betty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-TPHD, General Manager at The Park Hyderabad, responded to this reviewResponded 25 July 2014

Dear Guest,
Thank you for your recent stay at The Park Hyderabad. Your feedback is appreciated. We are pleased to know that you enjoyed our service and facilities.
We take our guest reviews very seriously and suggestions provided form an integral part of our sustained effort to provide the very best in luxury and comfort.
We once again thank you for your patronage and look forward to serving you again at The Park Hyderabad.
Warm Regards,
Anirban Simlai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

I've stayed here once before and this was my return. I had a lovely suite with an awesome bathroom. The bathroom was huge with a complete open view on both sides. stand alone tub and rain shower. The beauty of this room was the large open windows that lit every room up with natural light. The room is fully automated with modern wizardry. Staff are extremely polite. Food is good. Rooms are quiet and tastefully designed.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DunamisArt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-TPHD, General Manager at The Park Hyderabad, responded to this reviewResponded 25 July 2014

Dear Guest,
Thank you for your recent stay at The Park Hyderabad. Your feedback is appreciated. We are pleased to know that you enjoyed our service and facilities.
We take our guest reviews very seriously and suggestions provided form an integral part of our sustained effort to provide the very best in luxury and comfort.
We once again thank you for your patronage and look forward to serving you again at The Park Hyderabad.
Warm Regards,
Anirban Simlai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

wonderful service and ambitious of hotel. i love food specially south indian rice preparation.
hotel staff is also good and relation manager attitude is fantastic. sp. poonam.
i am planning to book this hotel for my prime client in December.

Room Tip: lake facing room
  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank maharshi v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-TPHD, General Manager at The Park Hyderabad, responded to this reviewResponded 18 July 2014

Dear Guest,
Thank you for your recent stay at The Park Hyderabad. Your feedback is appreciated. We are pleased to know that you enjoyed our service and facilities.
We take our guest reviews very seriously and suggestions provided form an integral part of our sustained effort to provide the very best in luxury and comfort.
We once again thank you for your patronage and look forward to serving you again at The Park Hyderabad.
Warm Regards,
Anirban Simlai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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