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“Good Experience”
Review of Amrutha Castle

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Amrutha Castle
Ranked #76 of 317 Hotels in Hyderabad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Experience”
Reviewed 11 June 2014

Rooms were neat and clean. Staff was good. For country club members food was only buffet , which was wrong and it should be ala carte also. The location was no doubt superb.
swimming pool was good and clean

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bhanu p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 25 June 2014
Dear Mr Bhanu,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
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English first
Mumbai (Bombay), India
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 June 2014

Amrutha castle as a building is a spectacular hotel. It looks like a Bavarian castle with towers and ramparts. The stay was leaving me with mixed feelings. When we arrived there was no one to help carry my luggage up the stairs to reception. The gate keeper was just watching us carry it up. Reception had knights in armour , axes balls and chains swords and it looks marvellous. Unfortunately sitting in this atmosphere has made the reception very combative. Though we had mentioned we are arriving by 12 the room was not ready . We waited ages and were then taken to a really horrible room 303 which had single beds and no king bed. When we asked why were dragged up here they said freshen up and then we will change your room. We refused and went back to reception. When we asked about our room they said the rooms were not ready and wait . The manager was standing hands on hips. This reminded me of the knight. I told him he only lacked the sword!! Hey guys we sure guests tired after a long trip and with kid in tow. I don't remember the even seeing the check in check out timings in their website and they definitely did not mention in mail or over the phone while booking. They claimed the check in is at 2. Well their travel desk is really a torture. The hotel has 8 taxis . The AC was not good in 2 taxis we used. The drivers were little odd. One drive came 40 minutes late and on the return journey diverted the car to Pearl residency for some personal work. The second driver was uneasy to stay in Lumbini park and is asking when are you going back . Guests walk back. I got 3 calls from the hotel..... Hellooooo we hired you for full day sightseeing. He was unwilling to take us to restaurants and was like are you going to eat or pack food!! Helloooooo is that any of his business. He advised us not to go boating as he wanted to return. Guys just take sky cabs or Meru for the days. These guys are horrible. The travel desk guy was also phoning the cars and troubling the drivers to return.

Well the shining stars are there too. The housekeeping is tardy but otherwise good. The room service is excellent and goes out of their way to make you comfortable and meet your requests. You rock . The meals are fine and the restaurant is good.

Amrutha castle is beautiful inside. The rooms were having roofs with wooden beams. The lamps in the corridors resemble Olympic torches. There are shields swords and insignias everywhere. The rooms are named after the knights of the round table. We stayed in Tristam which was good. The lights in the rooms look like candles, Decor is fantastic. The location is Excellent. You are opposite the secretariats , Lumbini park and Hussain sagar lake are a hop away. Birla Mandir is very close. The Salarjung museum and Charminar are 5 km away and Golconda fort and zoo 11 km.

Room Tip: Check your room to see it because there are different types of rooms in the same category.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank UrbanTravelLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 25 June 2014
Dear Guest,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable in future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 26 May 2014

Amrutha Castle stay was wonderful and have no complaints - it was awesome

Medchal stay i was worst in terms of experience as service and Room condition is pathetic

Broken Bulbs, Bathroom accessories, Refrigerator knobs, Dirty Mirror, No water was provided till 7 hours , No tyres / floaters at Swimming pool for small kids

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 27 May 2014
Dear Mr Sandeep,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads of Country Club Medchal and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 May 2014

I went amrita castle first time but the service n respect from staff was extraordinary...
Rooms were neat n clean and really nice feeling Choosing amrita castle for stay....food was also awesome and mouthwatering .....nonveg is all about but they must improve veg dishes also....

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shrika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 27 May 2014
Dear Ms Shrika,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

This is the second time me and my family have decided to stay at Amrutha Castle. The entire experience was one of great comfort and convenience. All the staff of the hotel are very helpful and cooperative. The food is very good and also the buffet system is very easy on the pocket and all the meals are worth 'real value for money'. The quality of cooking is of a high order. The chicken biryani was like the famous Hyderabadi Biryani. However, I think sometimes mutton biryani should also be served. The airconditioning was good and the general cleanliness and upkeep was of a high order. I intend to stay there again in the coming month with my family. Thank you.

Room Tip: The room should be close to the emergency exit.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rabindra Nath G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 27 May 2014
Dear Mr Rabindra Nath,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chennai
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 May 2014

I visited hyderabad a year ago and stayed in this hotel. It is a good palce to stay in Hyderabad. It is on the foot of the Birla mandir temple and You will enjoy this place. travel desk people are very co-operative and they arrange cab for city sight seeing. Really a good choce to stay

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asnrajesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 27 May 2014
Dear Mr Rajesh,

Greetings from Hotel Amrutha Castle !

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 6 May 2014

Amrutha Castle is located at a very nice place which is at nearby to major attractions like Lumbini Park, Birla Mandir, Secretariat, etc. Its architecture is also very good, however, the rooms are not maintained properly.

Best Western has discontinued its associations few years ago and since then, the maintenance had been a challenge. Further, they also did not give complimentary fruit-plate despite repetitive reminders. Breakfast menu is average and there is a scope to improve quality. Staff is average with limited skillsets.

Would recommend hotel only for its strategic location.

Room Tip: Please check washroom before selecting the room because some of the rooms have miserably small washr...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amark79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this review, 27 May 2014
Dear Mr Amar,

Greetings from Amrutha Castle, Hyderabad!

We thank you very much for having shown interest towards our Castle.

It is with great concern I have made a note of your comments. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Regards

Venkatesh S
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amrutha Castle

Property: Amrutha Castle
Address: 5 - 9 - 16 Opp Secretariat, Hyderabad 500004, India
Region: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 317 Hotels in Hyderabad
Price Range (Based on Average Rates): £
Hotel Class:3 star — Amrutha Castle 3*
Number of rooms: 96
Official Description (provided by the hotel):
Complete getaway from mundane business class hotels – a centrally located 4 star boutique hotel in the city of pearls and minarets – Hyderabad. Built on the lines of a Bavarian Castle-Schloss Neushwanstien, this abode of royal luxury and gorgeous grandeurs is constructed in medieval European architectural style and is in front of the Andhra Pradesh State Secretariat, Hyderabad. ... more   less 
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Also Known As:
Best Western Amrutha Castle Hotel Hyderabad
Best Western Hotel Hyderabad
Hyderabad Best Western
Best Western Hyderabad

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