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“Hotel one would never stay”

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Katriya Hotel & Towers
Ranked #241 of 307 Hotels in Hyderabad
Level Contributor
1 review
“Hotel one would never stay”
Reviewed 29 November 2013

I am generally very hesitant to write negative remarks about anything, but this experience I thought I should write something as I want to give a caution to whoever choose to look at this option and also for the stake holders of this hotel to be aware that if they dont do something, this hotel will only be good for a person who belongs to a slum. The lobby is the only good thing about this hotel and one would be glad when you walk in thinking that we got a reasonable deal for the money you paid. The reception is full of moron faces with very poor receptiveness and service. I was given room no 312 first. I walked in and went straight to the restroom and found a procession of ants welcoming me!!! Then when I reached the bedroom I saw someone has already occupied this room who has left their bags in the room!!!! So how did my key work!!!!!???? I then got the reception involved and got the room changed. All the lights in the room except 2 dim bulbs didnot work giving a very sombre ambience. The mess did not end there, the bathroom is the worse. The inner edges of the wash basin is dirty, the closet is very badly maintained, all taps, shower etc looks ugly with limescales, bath tub has yellow patches, a basic amenity available nowadays everywhere like a toilet handheld shower is not there making life difficult. I used the lobby toilet once and when flushed, the water overflowed outside the closet leaving my bag wet. Thank goodness that it was waterproof and my laptop is safe. The next few days, the room service is utmost poor that they have not replaced towels which I only realised after my shower and I had to use the hand towel. I only had breakfast from this hotel and the buffet table where coffee and tea are kept is full of dirty patches with coffee dispenser operated using a fork!!!! My advice to everyone is please do not stay in this hotel unless you want to make the person who drops you at the hotel feel that you stay in a big hotel that is an utter false impression created by the glory of the lobby and front desk. To the authorities, I want to request you to close this down, do a rennovation of your rooms, healthclub and pool - the hotel has a good scope if this is done due to its location and the basic structure that you have built already - and then open to the guests. I am still in the hotel whilst I am writing this review waiting for one more day to go for my stay to end to go back to my sweethome where I have much better bedroom and a toilet!!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaac V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 2 December 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and thrive to maintain the standard to the desired level and to ensure that we exceed our guest’s satisfaction in all areas.

It was indeed sad to note your dissatisfaction over the services provide by our staff, your comments and suggestion are very well taken and corrective measures has been implemented and you would find positive change on your next visit.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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742 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2013

we reached hotel around mid night. hotel did not have booking for us. I had to call cleartrip to obtain the booking confirmation number. Apparently our booking was done by hotel for different dates. We had to wait for 2 hours for hotel to prepare room for us. Our booking was for 3 pax but extra bed was missing. We were however provided with a mattress on the floor as the hotel did not have beds. The overall service was poor. At buffet breakfast everything was cold. I would suggest, pay bit extra and opt for a better hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Harpreet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 2 December 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and thrive to maintain the standard to the desired level and to ensure that we exceed our guest’s satisfaction in all areas.

It was indeed sad to note your dissatisfaction over the services provide by our staff, your comments and suggestion are very well taken and corrective measures has been implemented and you would find positive change on your next visit.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hyderabad hotels

New Delhi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2013

When we say cheap, it means the standards and the property they have, you will get them at a very nominal charges as compared to other 4 star properties in the town. I stayed there 3-4 times in couple of years and I agree with few other reviewers that services are not very good but they are satisfactory. Rooms, Restaurants are very good. They have now opened a sky bar which is reasonably priced as compared to other properties and interestingly, it offers a great view of the city in night (but you might get few regular expensive liquors). They have a average swimming pool and gymnasium. The only minus point they have is their entrance (in a street besides main road). All and All, a very reasonable, comfortable and luxurious stay option.

Room Tip: Choose pool view rooms to avoid neighbouring apartment views :P
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Musafir009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 29 November 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in- spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and to ensure that we exceed our guest’s expectations.

We are delighted to know that you have enjoyed your stay and hospitality with us and that you have found our associates to be efficient and courteous.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi, Delhi, India
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 November 2013

I stayed in this hotel twice. First experience was very bad. The second was better. Why did i stay the second time if my first was bad? because i reached Hyderabad late and i didn't know much about other hotels.
During my first stay i ran out of drinking water bottle (complimentary). I requested to room service, restaurant, reception starting from 9.30pm till 12.00pm but no body came with water. The water came to my room at 7.00am! When i complained at the reception. Nobody was interested and i decided never to come back.
However, as fate would have it. My next stay was better. Thats why the average rating else i would have given it poor. Rooms need immediate refurbishing though. The plugs and switches are brocken. The handles of cabinets fall off etc..

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tuhin_del
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 29 November 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and thrive to maintain the standard to the desired level and to ensure that we exceed our guest’s satisfaction in all areas.

It was indeed sad to note your dissatisfaction over the services provide by our staff, your comments and suggestion are very well taken and corrective measures has been implemented and you would find positive change on your next visit.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
1 review
Reviewed 23 November 2013

i regret that i booked for three nights in this so called 4 star property..service poor,food overly priced and worst...staff dumb...
and if u r an indian ..lemme tell u...dre s no hand shower in the WC...so i kept trying my best to change my room only until i came to know..that none of the rooms have a hand shower in WC..washroom was small...n weird...its d worst place to stay in hyderabad!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Geet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 26 November 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and thrive to maintain the standard to the desired level and to ensure that we exceed our guest’s satisfaction in all areas.

It was indeed sad to note your dissatisfaction over the services provide by our staff, your comments and suggestion are very well taken and corrective measures has been implemented and you would find positive change on your next visit.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, India
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 November 2013

Katriya is in a very ideal location with 3 restaurants and spacious ambiance makes it a very economical hotel .Food in the sky Grill is very good though little expensive,room interiors are very good complimenting the roof and all other services. but the toilet is little old may be around 8yrs that makes it look different from the rooms.

Room Tip: please book through web Portal as you get a very good deal as much as 40% off which makes it afforda...
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiran T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 25 November 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in- spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and to ensure that we exceed our guest’s expectations.

We are delighted to know that you have enjoyed your stay and hospitality with us and that you have found our associates to be efficient and courteous.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2013

Recently we had our cousin's wedding in Katriya Hotel and i took the responsibility of the Venue. Everything went to plan without a hitch. I was delighted that the Staff and Management took the responsibility and arranged everything as we asked. We invited all our friends and family members and all they were around and treated well by the staff. We were originally looking at having 270 guests but ended up with 305 people at the wedding, but the change in numbers caused no problems at all. Have to say the staff and management was unbelievably good. They did enough for us and the whole day was fantastic. Coming to the food it was unbelievable and all I can say is OMG all the items were excellent especially the starters and deserts were tasty. The chef was great and gave us some great advise. Every guest appreciated the food.

Room Tip: A Perfect hotel to stay in.........!
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vicky v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somaraju E D, Owner at Katriya Hotel & Towers, responded to this review, 22 November 2013
Greetings from Katriya Hotel & Towers!!!

At the outset we thank you for choosing the Katriya Hotel & Towers, for your stay on the last visit.
We thank you for sparing a few moments of your valuable time in- spite of your busy schedule to give us your feedback.

It is through continuous feedback, from our valuable guest such as yourselves, that we are able to objectively review the facilities and service we provide all across and to ensure that we exceed our guest’s expectations.

We are delighted to know that you have enjoyed your stay and hospitality with us and that you have found our associates to be efficient and courteous.

We look forward to welcoming you back at our hotel soon and if there is anything we can do to assist you for future bookings, please do not hesitate to contact directly on resv@katriyahotel.com.

Thanking you and looking forward to your continued patronage.

Warm regards,
For Katriya Hotel & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Katriya Hotel & Towers

Property: Katriya Hotel & Towers
Address: 8 Katriya Hotel & Towers Raj Bhavan Road | Somajiguda, Hyderabad 500082, India
Region: India > Telangana > Hyderabad District > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #241 of 307 Hotels in Hyderabad
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Katriya Hotel & Towers 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Katriya Hotel & Towers is the first class full service hotel in Hyderabad, which represents a unique combination of space and functionality in a contemporary ambiance, situated in Raj Bhavan Road. The hotel is conveniently located and well connected to the airport and railway station. It offers 225 rooms and suites, 18 banquet halls, a 24 hour coffee shop, elegant restaurants, and a lounge bar, the towers stand tall! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travel Republic (UK), Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Katriya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Katriya Hotel And Towers
Katriya Hotel Hyderabad

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