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Hotel Sunbeam
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Reviews (127)
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All reviewsroom servicebus stationcomfortable stayclose proximitydouble bedcourteous stafftasty foodcoffee shopgreat place to stayboutique hotelsector marketnice locationthe hotel staffrooms are spaciousbusstandambiencecategory
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68 - 73 of 127 reviews
Reviewed 20 May 2013

We are 2 family of young kids who stayed there for 1 night on 18 May 2013. The hotel is terrible and fraud too as below :

1. On their website they claim to be a 4 star hotel which is totally false as they do not have a vehicle parking space of their own, no ways it can be even a 3 star category hotel.
2. The lavish garden which is shown in their website is in fact a small terrace garden.
3. There is no live entertainment band or refridgerators in the room as claimed in the website.
4. The rooms are of descent size but looks like the carpet have not been cleaned for years and they produce a terrible smoky odour.
5. I checked in in room No 225 at 7 pm but to my horror I saw that they toilet was all dirty and the toilet soap which was there, was a used one.
6. The hotel has central AC but the cooling was extremely poor in Room No 225 and hence my room was changed to Room No 211 which had better AC.
7. Our package had breakfast & an extra bed included in it . But we were asked to pay for the breakfast separately by the cafe people as they claimed that they were not aware of the complimentary breakfast which was later resolved when we showed the booking voucher with details but this incident was extremely insulting.
8. In one of our 2 rooms an extra bed was not put at night for which we had already paid Rs. 700/- at the time of bookings. But the reception staff was not ready to deduct the Rs. 700/- from the final bill for not providing the extra bed. This was eventually done but not before the Reception staff ( Mr Mohinder ) misbehaved with us.
9. The reception staff during daytime ( Mr Mohinder ) & during night time were extremely rude and were not at all willing to listen to their clients giving the excuse that since others are not complainting, we should also not complaint.
10. Even during checkout, the reception staff claimed ignorance about our initial booking amount and we had to produce the receipt of the booking amount in order to convince him.

Hence my final conclusion is that better avoid this hotel if you dont want to spoil your holidays.

Room Tip: Choose this hotel only if you want to spoil your vacations.
  • Stayed: May 2013, travelled with family
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2  Thank mparth2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sunbeam0029, Manager at Hotel Sunbeam, responded to this reviewResponded 12 June 2013

Many thanks for your comments. As you mentioned about parking space, we do have parking space here , but its a MCC parking and we can not claimed it is our personal parking even you can check our hotel website as well. Our terrace garden is big as the terrace is and you can see how big it is on our hotel website. We do have a live band here but its in the restaurant and the bar lounge and no refrigerator have been claimed on our website which you can check.
The both rooms you checked having a clean carpet because the carpet cleaning schedule on every fortnight basis. The smoky odour you mentioned might be of cleaning agent we used to clean our carpets. As the hotel is centrally A.C. the cooling has to be even in the entire hotel , as you accept that your room 211 had better A.C. As you mentioned about the breakfast , this is the basic rule of hospitality industry , no guest holding a voucher can be denied the complimentary breakfast . Complimentary service voucher should be show at the time of check in to the reception personal, so he can inform to the other related departments about your complimentary services. During your stay in our hotel extra bed had been put up in the room and it is incorrect to say no bed had been put up. As you mentioned the reception staff in both the shifts were extremely rude with you, it's very hard to believe that all the reception personals were rude with you . It seems like you labeling them as a rude staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2013

Nothing more, perhaps we were out of season and the place was resting but it seemed a little soul less. The staff were helpful, it was clean and tidy the restaurant offered a reasonable menu and bar, the door man was a hoot. But, it was nothing more than that.

Sorry

Great location - right across the road from the bus station and a plethora of shops on the doorstep

  • Stayed: April 2013, travelled as a couple
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Thank HtDMtD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

Hotel Sunbeam is nice, clean, tidy and with very nice staff, especially on the door and behind the counter. Stayed two nights in January and enjoyed it. Value for money. A bit flakey round the edges but only as far as paint and bathroom sealant goes. Everything works and the staff are friendly. After that...who cares?

Stayed: January 2013, travelled as a couple
Thank curryfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012 via mobile

A very average hotel which i visited after 17 years and found no visible change.rooms need to be upgraded and overall ambience need to be worked out.at this price range picadally is better option.food was good though.

  • Stayed: May 2012
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Thank Rajesh69agarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

Location: Sector 22-B - central to bus station, shopping district, restaurants and cafes, quite a distance from the train station (as all city hotels in Chandigarh).

Room: Big room with seating area, desk, comfortable bed, very clean, bathroom with hot shower and “Western” toilet, towels, soap, toilet paper included, AC, free WIFI in room, room a bit dark.

Service: 24 hour reception, credit cards accepted, free luggage storage upon request.

Value for money: Offers everything than can be expected for the comparatively high rate.

  • Stayed: July 2012, travelled as a couple
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Thank Moritz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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