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“Very poor management during banquet”

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The Deltin Hotel & Casino
Ranked #2 of 17 Hotels in Daman
Nagpur, India
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very poor management during banquet”
Reviewed 27 July 2014 via mobile

Reach and every service was delayed. A hot glass of milk took 1 and a half hour to come. Food was terrible and the staff not very courteous. The only fun was the company

The hall is nice and big. The pool is big but always dirty. Casino is not yet operational which was sad

Stayed July 2014, travelled with friends
Helpful?
4 Thank ra_ngp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 28 August 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time to post a review on TripAdvisor further to your experience at The Deltin.

It was a pleasure having you stay with us. We have shared your feedback with the concerned departments and would like to assure you that the concerns will be certainly addressed. Our casino is due to open shortly. We look forward to your return and we shall spare no effort to extend once again the best of our hospitality.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mumbai (Bombay), India
Level 6 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 July 2014 via mobile

An Aggressive take over of an old property by The Deltin group.. a fine transformation into a huge, beautiful looking.. fully equipped hotel.. The main attraction ? THE CASINO .. which they guarantee shall start in the month of October 2014.. when they get the license for it.

As I mentioned above the property is huge.. beautifully made.. well equippped... with a pool, a gym, a spa, a retiring room with different activities.. two fully operational restaurants and the Signature bar & lounge 'whiskys'.. and extremely spacious rooms..

However not all is well here.. the house keeping and room service is terrible. Literally had to call for one thing 4 - 5 times. Even after informing the senior managers there didnt seem to be any improvement on that front..

The pool is the other 'Achilles Heel' for the deltin group. HUGE pool but the real mess lies inside the water. The 1st day we entered the pool it was impossible to keep our eyes open under the water as the chlorine level was definately way beyond the permissible levels for sure. Broken tiles all over the pool didnt help as the pool is all of 5 feet deep. The Egdes of the pool were sticky n slippery due to the moss formation probably formed due to non maintainance of the pool. One family with kids found a glass inside the pool.. which the hotel claims could be as a result of the bar near the pool.

If they sort out the service aspect and the pool problems.. and manage to get their casino license on time.. they will cement their place as the most reputed and watched after hotel in Daman and will give Goa a run for its money and tourists

Special mention should go out to the team at the deltin headed by Mr. Blendin Lewis. They tried their best but could not keep up I guess due to staff shortage or unexperience, But they were courteous all the way through.

I wish them luck and I hope they do take peoples opinions seriously.

Stayed July 2014, travelled with friends
Helpful?
2 Thank pra_nerve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 28 July 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time to post a review on Tripadvisor further to your experience at The Deltin. We appreciate your constructive feedback and are treating the same with utmost seriousness. We have shared your feedback with the concerned departments and would like to assure you that the concerns will be certainly addressed. Infact, we have already closed down our pool for maintenance and the team is making serious efforts in having the same back in top notch condition.
We look forward to your return and we shall spare no effort to extend once again the best of our hospitality.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2014 via mobile

Excellent hotel, good rooms and a must try SPA.. Food is excellent, service is bit slow buts it fine since one comes for vacation..if you plan to visit spa ask for Ajum, heavenly massage... Go for it... Rooms are huge and interior is also good.

Stayed July 2014
Helpful?
1 Thank Yatin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 28 July 2014
Dear Guest,

Thank you for choosing The Deltin for your stay and we appreciate your positive feedback. We are glad to know that you enjoyed our Spa and we shall make sure the feedback is shared with the team. We shall look forward to more of your visits in the near future and shall ensure you the best of our services.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

Me and my family are just back after a memorable stay at THE DELTIN. We had been there for my son's birthday and it was a surprise as to how the staff arranged everything within no time.Ms.Christine had done all the arrangement near the pool and then the staff joined in the celebration clicking photos n singing songs.it was a very good gesture.
Now about the hotel, it is huge and beautiful. The main lobby has a beautiful chandelier and a very disciplined staff. The rooms huge and clean. The pool is big but not very clean.
Now the main part is the food. Everyday we had our meals at the restaurant VEGAS. Our order was very courteously taken by Ms.Pari on the phone and made sure that the order was on time. She sounded very courteous and had a very confident and polite tone. In the restaurant everything that we ordered was always available and the staff works with a smile and a never to say no attitude. The staff at the restaurant Mr.Sumit and Mr.kanhaiya were very prompt and always had a smile.
Thank you DELTIN for being so hospitable and giving us a great service and for making my child's birthday a memorable one.
Hope to visit you soon.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tejasdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 28 July 2014
Dear Guest,

Thank you for choosing The Deltin for your stay and we appreciate your positive feedback. It's a pleasure to know that your son's birthday was celebrated here by our staff well and we were able to provide you with a memorable stay experience. We thank you for mentioning few of our staff names and recognizing their efforts, we shall make sure the same is being communicated to them. We shall look forward to more of your visits in the near future and shall ensure you the best of our services.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2014 via mobile

It is very disappointing staying at Deltin in July 2014. Except rooms we are not pleased with any service at hotel.

Most of the places during pick time occupied by television staff "FOOD FOOD". We gone for bar but shooting was happening in the evening and whole area is occupied by them for hours. Then we went to Emperor and it is reserved for Private dinning.

Even, we asked for transportation you mentioned as they said that they don't have car. During check-out when we asked for assistance, golf cars are in charging and we have to walk with our luggage till exit gate.

In this case, they have to inform us earlier that they scheduled such events so guest could not bother. After spending approx. 20k in a day if we are not pleased with amenities then it is very disappointing.

Stayed July 2014
Helpful?
7 Thank DharavJhaveri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 28 July 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time to post a review on Trip Advisor further to your experience at The Deltin.

It was a pleasure having you stay with us. We have shared your feedback with the concerned departments and would like to assure you that the concerns will be certainly addressed. We look forward to your return and we shall spare no effort to extend once again the best of our hospitality.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

It was a very good experience. The food and service was excellent. Special note for Kumar at vegas, who was very prompt and accomodating. Had a gr8 evening. We revisited deltin very soon and again enjoyed a lot.

From
Mohit agarwal

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohitaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 16 July 2014
Dear Guest,

Thank you for your positive feedback and we are glad you had an enjoyable stay experience at The Deltin. We appreciate your kind gesture of recognizing one of our staff who exceeded your expectations and we are proud to make note of the same. We shall look forward to more of your visits and shall ensure you the best of our services in the near future,

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 July 2014

Service was excellent, rooms were very nice, great beds, great showers wifi worked. The housekeeping staff was exemplary.
Food was as good as it gets in this part of the world. Chef was up to just about anything you wanted.
The alcohol was limited to local brands where they existed. If there were no local brands all major brands were available.

Casino was not open yet but looked like it would be fun.

Great hotel very comfortable would stay again.

Room Tip: Pool view looking toward main office This was business trip that left little time to explore the ar...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank PhilipT716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akarsh_Mathur, General Manager at The Deltin Hotel & Casino, responded to this review, 16 July 2014
Dear Guest,

Thank you for your wonderful feedback and we are glad you had a fine stay at The Deltin. We are pleased to know that your stay experience exceeded expectations in all parameters and we shall continue to maintain the same consistency throughout. We shall hope to see you on a leisure visit soon and provide you with the best of our services.

Warm Regards,

Akarsh Mathur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Deltin Hotel & Casino

Property: The Deltin Hotel & Casino
Address: Varkund, Nani Daman, Daman 396210, India
Region: India > Daman and Diu > Daman
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Daman
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Deltin Hotel & Casino 4*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to The Deltin, India’s largest integrated casino resort. This sprawling, luxurious, 176-suite hotel is the perfect getaway for gamers and vacationers. Add to this four gourmet restaurants, three bars, high-end retail stores, all-natural spa treatments, and a unique poolside bar with live music, and you have the ultimate destination for both large and small groups. ... more   less 
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