I have stayed recently between 4th to 8th october'13 and facility is very bad. And also no courtesy to attend after the complaint. When I checked in on 4th, water was blocked and not flowing out of sink, the mug provided was broken, there was huge leakage from the tap, shower like a fountain in the bath room. Even when we complain, no proper response. After 2 days, big argument with night duty reception and he started telling you complain to Manager and don't ask me. There was a big group of around 120 members next day and there was huge shortage of breakfast and also they are not able to provide plate, spoons, bread, jam, roti, poha etc., When I complained in the reception, again answer was "you complain to manager". Without having the breakfast we left for sight seeing. After 2 days, manager came for the name sake and not able to fix the sink problem till we leave the room. Totally, their hospitality is vary bad and they don't have good staff to take care of the customer. Please re-think as they are not good service provider. Food quality is average. I think management is not worried about customer satisfaction.
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- Also Known As:
- Goveia Holiday Homes Hotel Candolim
- Goveia Holiday Homes Goa/Candolim