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“Nightmare hotel management”

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Xavier Beach Resort
Ranked #43 of 65 Hotels in Candolim
Sheffield, United Kingdom
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Nightmare hotel management”
Reviewed 22 February 2013

We have just returned from our annual 6 weeks holiday to Goa and for the past 5 years have stayed at Xavier Beach Resort and enjoyed great holidays. We booked our usual rooms as we left inFebruary 2012 to return in January 2013 @ 1200 rupees per room per night as usual. I emailed the hotel in April to confirm the booking which was accepted and I received an email confirming. I emailed one week before travelling and confirmed we would arrive on January 10th at approx 5:00am and received no reply. We arrived at 4:45am and no one was was there to meet us and we sat outside the hotel which was open with all light on, until 7:30 am when we wre told the hotel was under new management and the rooms were 2000 rupees per night and they did not know we were arriving. The hotel is now managed by a company called SAFFRON and the manager on site is a young lady called SHWETA who showed up after 9:00am and was adamant that as they did not make the booking they would not honour the price. She eventually on a fee of 1500 rupees per night which she insisted we immediately paid in full. She later told us ther would be some refurbishing work carried out but this was severely understated. The hotel turned into a building site with work bing carried out from 7:00am to 11:00pm with loud banging, hammering, sawing, planing welding and workmen entering our rooms which contained all our belongings,when we wre out to chisel off skirtings and fit new ones. Laminate floors were fitted while we were at the beach which meant our personal belongings were removed and then replaced. The hotel was full of dust and paint and welding fumes and one day the staff lit a fire to burn rubbish and plastic packaging which filled our room with toxic fumes. Even though we constantly complained about the conditions we were living in SHWETA insisted that the work would carry on as scheduled.
A corrugated steel roof had been fitted on a lean to under our balcony and the lock on our sliding balcony door would not lock and we told SHWETA on 2 occasions in the first week that this was a security risk and that anyone could gain access to our room via the corrugated roof. She said this could never happen as they had cctv cameras.Two days later at 12:30am we were woken by noises and the hotel dog barking and found 2 men with large pieces of wood, on the corrugated roof trying to gain access to our room. NONE of the staff were about until Ibanged on SHWETAS door to wake her.We demanded that a new lock be fitted and it was the following morning but when we asked to see the cctv recording she said there were no cameras on that part of the hotel. She then had large metal grills made which were constructed under our balcony with hammering, welding grinding and painting which meant we had noise and fumes for approx 1 week. These were then fitted to all balconies which cagedus in like animals and how do elderly and disabled people escape in case of fire. Carpet tiles were laid on the bedroom corridor and stairs which filled the rooms with adhesive fumes. The next daysome stair tiles had come loose or fallen off making the stairs very dangerous.

The NIGHTMARE lasted for 3 weeks of our holiday until the work was stopped.

The hotel staff who are SAFFRON employees are untraind, most did not speak much English, did no work at all and sat around all day watching tv or playing cricket behind the hotel. The exception was SEBE who is the room boy and has worked at the hotel for a number of years for the previous owner and is a real diamond and gentleman and will do anything fort the guests even running errands in his own time.
No food was available except breakfast which was tea/coffee /toast and jam, even though there were at least 4 chefs employed.

Manager SHWETA is arrogant and incompetent and was too friendly with her staff abd allowed them to do no work although the hotel was filthy. She also told lies sayingshe had contacted her boss who would arrive at the hotel before our holiday ended to sort out our complaints and discuss a refund which we asked for as compensation for our discomfort and ruined 3 weeks of our holiday. holiday.She kept up the lie until a few days nefore our holiday ended when she admitted her boss was not coming and no refund would be paid because SAFFRON did not make the booking.

I advise holiday makers to avoid XAVIER BEACH RESORT or any hotel managed by SAFFRON as they do not seem to have any respect for their guest and their comfort, and you could end up having the "HOLIDAY FROM HELL" in this "NIGHTMARE HOTEL"

  • Stayed January 2013, travelled with friends
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Helpful?
8 Thank mick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 reviews from our community

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English first
St. Asaph, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2013

xavier beach resort is now managed by saffron hotels,it is now like a building site.they are knocking walls down and allsorts.the banging goes on all day and they are working on the rooms as you are in them!HAD TO GET OUT OF OURS FOR 3 HOURS the other day.for this great service they are charging top prices and want all money up front so you have no chance of leaving as you will lose your money!no food is being served nothing.dont go here to stay by any means.

  • Stayed January 2013, travelled with family
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Helpful?
4 Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Candolim hotels

Hyderabad
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 September 2012

I have been to Goa hell a lot of times and never did i have to face such a hostile management and crappy facilities. It's better to sleep on the beach rather than staying at this nuisance.
If you want to be promised the moon and delivered a lot less, you are welcome to stay at this place. The [--] gets better and better. To my surprise, even the staff of the hotel were not satisfied.

Bottomline: Please avoid this [--]

  • Stayed May 2012, travelled with friends
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Helpful?
5 Thank veerender1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaton, United Kingdom
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 February 2012

Have just returned from Goa and spent last nine days in Xavier Resort. My husband and and I really enjoyed our stay. The hotel is small and friendly and just a couple of minutes stroll from Candolim beach. Also serves really good, value for money food. The room we had was large, clean with a balcony and daily room service (which you don't get everywhere!). Good supply of hot water both in the shower and the basin (which you also don't get everywhere) plus AC, fan, large fridge and small balcony.
Friendly, easy going atmosphere. Spikey - the Owner's Alsatian - was also very friendly!
Will definitely go there again!

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
4 Thank annacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 January 2012

Been in India a few times and traveled alot around. These are the only not nice people i have encountered in my travel. The woman at front desk altought i was nice, shouted at me. The food is very expensive and not good. the waiters not nice and as you disturbed them . Not positive energy. I changed guest house to a nicer one just a few steps away and very nice people and less expensive! The location at Xavier's is good and the rooms are ok. I would not recommend this hotel to anyone. There is JP Guest house a couple of steps away who will make you feel at home and will take care of you if your sick (that's what happened to me). I liked them so much i came back 10 days later and they had kept my luggage for me. Great people.

  • Stayed January 2012, travelled solo
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Helpful?
5 Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2010

Stayed in this room for about 5 nights. Being peak season the room rates across goa were high but this room was not worth the cost. The room was barely average. While it was clean it was very basic and absolutely not worth the price.
The highlight is a very adorable dog and their breakfast outdoor seating

  • Stayed December 2009, travelled as a couple
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Helpful?
2 Thank isheenthisheen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2010

Stayed at the resort for 4 days and I must say what a delight. The owners Prem and Nutan (who are from the UK) are extremely pleasant and very helpful. The hotel itself is in an excellent location a few minutes walk from Condolim Beach and the main road where all the restaurants are. The room I stopped in was very clean equipped with AC, a large fridge and a mini wardrobe.

All in all i recomemnd this hotel to all and will definately return to stay again.

  • Stayed February 2010, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Dal1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xavier Beach Resort

Property: Xavier Beach Resort
Address: Fort Aguada Road, Opp State Bank Of India | Near Supersonic Ground, Candolim, Bardez 403515, India
Region: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
#20 On the Beach Hotel in Candolim
Price Range (Based on Average Rates): £
Hotel Class:2 star — Xavier Beach Resort 2*
Number of rooms: 17
Official Description (provided by the hotel):
Come, discover Goa's famed hospitality at XAVIER BEACH RESORT, located a mere 3-minute stroll away from the beautiful Candolim beach. Eco-friendly, pollution-free and with a picturesque garden, this is indeed a cosy & friendly family run resort for an idyllic vacation in the sun with the gentle sea breeze wafting through the windows of your room. LOCATION: Airport transfer time is 45 minutes and the cities of Panjim & Mapusa are a mere 30-minute drive away. ... more   less 
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Also Known As:
Xavier Beach Resort Goa/Candolim

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