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Fortune Acron Regina
Ranked #4 of 64 Hotels in Candolim
Mumbai (Bombay), India
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“OUTSTANDING”
5 of 5 bubbles Reviewed 12 July 2014

As i am sitting at the balcony of my room in fortune i am writing this review,this hotel in goa is outstanding in most of the parts,but the most important part is their human resource,everyone goes out of way to help u,i will specially like to mention their receptionist by the name of ashwini who is a wonderful asset to the hotel,she not only upgraded our room but was so cordial in everything,i would also like to mention their guy at swimming pool by the name of rajendra who eagerly wanted to help me so that i can learn swimming,these all things add human touch to the service they offered,everything was good,few suggestions ,though breakfast spread is vast but they need to improve in the taste for eg sambhar was not good at all,other thing that they need improvement is regarding the location of their spa,we went for spa and though it was good experience but the location is quite noisy as the gym is connected to it and their is lot of disturbance while we were having massage in couple room bcoz every voice can be heard inside the room,this certainly breaks the calmness and serenity which you are looking for,rest everything perfect

Room Tip: Luxury rooms are the best
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank rathorekalcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 14 July 2014
Dear Mr. Rathore,

At the outset I would like to thank you for staying with us during your recent visit to Goa and we look forward to having you with us again in the future.

We are delighted to know that you have had a pleasant experience staying with us.Watching the monsoon clouds sail overhead is indeed magical during this time of the year. Your appreciation towards our hotel staff, especially Ashwini and Rajendra has brought a smile to their faces.

Thank you once again for your feedback on the sambhar as well as the spa , we do look forward to welcoming you back here for an even more memorable experience.

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa

Gratitude is the fairest blossom which springs from the soul. - Henry Ward Beecher
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1,483 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
Date | Rating
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English first
NEW DELHI
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
1 of 5 bubbles Reviewed 6 July 2014

One of the worst property by ITC Hotels is in Goa. I had made reservation for 3 nights from 15 Jun till 18 Jun 2014 but checked out at 9:00 am the next morning. I had reserved for this hotel by seeing some nice pictures posted on fortune Regina website but found it exactly opposite. The pictures look very rich and glossy but from inside the rooms are dingy and poorly mantained. The size of washrooms are good for 1 urinal and 1 wash basin.
As far as the swimming pool is concerned, I found quest entering the pool with their clothes on.
The dining hall looks like a 1 star banquet hall.
Never expected that such a property is being owned and run by ITC group of hotels.
My star rating for this hotel is 0.

Room Tip: None and my advice is 'Please don't believe the pictures of rooms posted by hotel on its web...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rajivgupta69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 8 July 2014
Dear Mr. Gupta,

Thank you for sharing your review on your stay with us at Fortune Select Regina, during your recent trip to Goa.

We sincerely regret that your experience was not up to your expectations. Your observations and feedback are most valuable to us, and we thank you for bringing it to our notice. We have noted your comments regarding the upkeep of our rooms, pool service & the coffee shop and have taken appropriate measures.

I request you to treat this as an inadvertent and isolated incident and give us another opportunity in the future to be of service.

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa

"I like to listen. I have learned a great deal from listening carefully".- Ernest Hemingway
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 July 2014

well it vas a great stay at Fortune Select Regina!.....
vel ve vere over whelmed by the special attention given by Mr. Darryn and Poorva mam..They turned r stay into a memorable one..I thnx dem on behalf of my family...Thanx a lot for issuing the silver card...nd du inform me in d future about any offers or discounts.
One thing vich i wud realli like 2 mention is dat ...we vere delighted by the quality of the breakfast u offered us...litle more improvement is needed in the room service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Manoj M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 12 July 2014
Dear Guest,


Thank you for sharing your recent stay experience at Fortune Select Regina on TripAdvisor.

I am delighted to read your comments and I am happy that you had a nice experience with us and the services of our staff met your expectations.

We look forward to welcoming you back in the near future. We are pleased to read that you enjoyed your evening and that you found our Chef’s efforts - delightful, in creating a great choice for your breakfast. I will make sure your review is conveyed to the entire team.

We would certainly wait for your next visit and welcome you with the same enthusiasm.

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

We held a group outing at the Fortune Select regina in June 2014. Its a welcoming space in a convenient location within walking distance to candolim beach.
The layout,rooms,service and food were excellent and we all had a great time. We will definitely return and recommend it to others!
Staff was very friendly and conscientious, food was exemplary with equally supportive F & B team.Overall a Solid experience!
Top-notch peer group from varied cultures & domain.
speacial thanks to people who made this event a 'WOW'

Mr Ivor D costa(Sales) ,Sandeep(F&B) & Reema,Ashwini(Front office)

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pavibebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 5 July 2014
Dear Guest,


We thank you for your time and a great review of our resort. We are pleased to know that you had a memorable family get together; appreciated our hospitality, comfortable rooms, delectable cuisines served at our restaurants and most importantly our convenient location.

It is great to be appreciated for the efforts that we put in every day for our guests. Encouragement such as this from our guests brings in a zeal and great fervor to perform better every day.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

I stayedfor 4 nights 5 days... Amazing stay... Quite location..courteous and helpful people starting from front office to fnb services. Splly thanks to gautam at front office, rupali at reservation, darryn at front office, sandeep at fnb. Overall an amazing stay... Would love to come back again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tina w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 1 July 2014
"No duty is more urgent than that of returning thanks". - James Allen

Dear Ms. Wadhwa,

At the outset I would like to thank you for staying with us during your recent visit to Goa and we look forward to having you with us again in the future.

We are delighted to know that you have had a pleasant experience staying with us and the conference with us went through flawlessly. We do hope that the apple charger procured serves you well. Your appreciation towards our hotel staff, especially Rupali, Gautam, Sandeep and Darryn has brought a smile to their faces.

Thank you once again for choosing to stay with us, and we do look forward to welcoming you back here for an even more memorable experience.

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Go
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New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

Excellent facilities at hotel. Starting from reservation to front desk, rooms, housekeeping,food were superb. Particularly I couldn't ask more. Orchid provides very vast menu for veg, even for Jain food without onion and garlik. Mr Sanddep was very helpful in providing Jain food. During my stay 21-24 June, I did not find repetition of menu, leave aside South Indian. Front desk people are very cooperative . Cleanliness was little disappointing. Regarding sleep - since we are not used to sleep on such type of mattresses- we found it little uncomfortable.
All I will say, we senior citizens were accorded very nice treatment in their summer package which included pickup and drop at airport, full meals and a sightseeing. All journeys in individual vehicle. What could anybody ask for more for an amount which paid to the hotel.
Hotel is close to Candolim beach - a mere 7-9 minutes walk, depending upon speed of individual, though hotel provides shuttle service.
Charges for usage of WiFi are exorbitant. In the age of internet, usage charges should be nominal to maintain the logistics. Hotel might think of it.
Keep it up.

Room Tip: Take a room at a higher lever - third for upward pool /hill facing
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NemJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 30 June 2014
Dear Guest,


At the outset I thank you for staying with us during your recent visit to Goa and we look forward to have you with us again in the future.

We are delighted to know that you have had a pleasant experience staying with us and that we were able to make it a memorable trip for you.
Your appreciation towards our all staff, especially towards our Chefs’ efforts in creating a great choice for your meals has brought a smile to our faces. I would like to thank you for your appreciation. We shall most certainly share your appreciation of our staff. Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence! We have passed your concerns on to the relevant departments and they will make sure that you do not face these issues on your next visit.

Thank you once again for choosing to stay with us, and we invite you to return to the hotel soon and give us an opportunity to serve you again

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 June 2014

Visied the hotel in mid June. Chexk in was ok nothing extra ordinary. Rooms fine. But there was a soul here. You could feel the warmth. Especially from the food service areas. The room service was enthusiastic to serve with a smile and even offered to serve us in our room which we declined. But the steward was very helpful. The DJ was nice. Nothing to loud but just right during dinner. Shubhesh was always around and was always with a smile. Miguel was very pleasing and suggested a their Indian restaurant close by with was great. Much better than any other place. The pool was ok. Can imagine how it must be in the season. Will definitely try to make a visit again in November.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jignasa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R_Louzado, General Manager at Fortune Acron Regina, responded to this review, 30 June 2014
Dear Guest,


Thank you for taking the time to tell us about your experience at Fortune Select Regina.

It’s wonderful to read how much you enjoyed the whole experience and that we were able to make it a memorable trip for you. Your appreciation towards all our staff, especially to Shubhesh and Miguel efforts has brought a smile to our faces. We shall most certainly share your appreciation of our staff with them which I'm sure would encourage them to perform better the next time you come around.

We appreciate your kind words and are extremely happy that we helped make your stay special!

I look forward to welcoming you back to Fortune Select Regina soon and we hope your next visit will be as pleasant as the previous one or even better.

Regards,

Raju Louzado,
General Manager,
Fortune Select Regina, Goa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortune Acron Regina

Property: Fortune Acron Regina
Address: Off Fort Aguada Road, Candolim, Bardez 403515, India
Phone Number:
Region: India > Goa > Bardez > Candolim
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Candolim
#1 Spa Hotel in Candolim
#6 Family Hotel in Candolim
#7 Romantic Hotel in Candolim
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Fortune Acron Regina 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Situated in a quiet, peaceful location in this colorful and vibrant city is Fortune Select Regina, a contemporary upscale full service luxury Goan Portuguese resort with 102 rooms and suites, located off the main road to Fort Aguada in Candolim, the leisure Riviera of Goa. The hotel is just a short walk from the inviting beaches of North Goa and 45 minute drive from the international airport at Dabolim. Overlooking the verdant rice fields and hills with wide, panoramic views to its east including the main Candolim Church, it is a place where vibrant energy blends with comfortable architecture, offering an ideal destination for a memorable holiday or a perfect business trip. ... more   less 
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Also Known As:
Fortune Select Regina Hotel Candolim
Fortune Acron Regina Goa/Candolim

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