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“A unpleasant Hotel stay with an excellent Front Office staff”

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Country Inn & Suites by Radisson, Goa Candolim
Ranked #14 of 69 Hotels in Candolim
Reviewed 27 May 2014 via mobile

I have regularly visited Radisson and Carlson hotels. This was by far the most poor accommodation which i have ever encountered for a Carlson hotel standard. 1. Me and my friend's family were staying in two separate rooms. One of the rooms had a stinking restroom. When checked we were told that it was due to drainage problem. 2. Insects and bugs were found in the room, which resulted in my friend having to change his room. 3. The buffet breakfast menu was to a great extent vegetarian only because a large group of pure veg people had checked in. 4. The in room dining team had to be reminded repeatedly for clearing the dishes. 5. Housekeeping folks would rarely be available on their extension.

The only saving grace for this hotel is their front office team, who provided immediate assistance for any situation. But unfortunately there were far too many unpleasant situations.

Definitely not recommended.

Stayed: May 2014, travelled with family
5  Thank Yogesh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 2 June 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention.

Kindly let us assure you that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. We apologize sincerely for the inconveniences that you may have faced during your stay with us. We have already fumigated the rooms to avoid any further issues with insects. After receiving your feedback we have revamped the menu to include more non vegetarian dishes.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Raman Kaul

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1,075 - 1,081 of 1,446 reviews

Reviewed 27 May 2014

It was a good place to stay. Nice ambience. Well maintained property. Clean. Service was excellent too. Mr. Nishant (Manager) was very humble. Enjoyed the stay very much. We would definitely love to revisit..

  • Stayed: May 2014, travelled as a couple
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2  Thank ruchir24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 28 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We at Country Inn & Suites by Carlson, Candolim, Goa thank you from the bottom of our hearts for taking some of your precious time out to shower such generous compliments upon us and for sharing it on TripAdvisor. We are flattered to know of the delight our ambient surroundings and environ, our high standards of maintenance and cleanliness and our impeccable service brought to you.

We have conveyed your compliments to Nishant and he is humbled. The compliments that you have so generously showered upon us goes on to motivate us to take even greater efforts to work harder to achieve even higher levels of our guests’ satisfaction.

We extend a warm invite to you to return soon to the hotel and spend another memorable holiday with us!

Warm Regards,
Raman Kaul

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Reviewed 26 May 2014

We were checking out different hotel property to stay in North Goa i.e baga , calangute , candolim and to our surprise this came as a bless for us. Having highly trained and courteous staff , Nishant the manager provided us with a great deal which couldn' be ignored considering it to be Carlson Group Property.A complete solution from complimentary upgradation of room category , awesome breakfast spread , spick and span rooms , clear water swimming pool , adequate car parking facility , poolside view balcony and round the clock help from the courteous staff was a pure bless for our stay in North Goa!

Room Tip: Higher floor rooms are much more peaceful!
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  • Stayed: May 2014, travelled as a couple
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Thank harshrungta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 28 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

Country Inn & Suites by Carlson, Candolim, Goa thanks you for the generous admiration expressed through your review shared by you on TripAdvisor. We are glad that you liked our efficient, courteous and well trained staff, our delicious spread of breakfast, our high standards of maintenance and cleanliness, our beautiful swimming pool, great amenities like ample parking space and the lovely view of the pool from our rooms.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction.

We are delighted to have been of service to you and would await your next visit so that you can avail more of our services and have another such holiday to cherish!

Warm Regards,
Raman Kaul

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Reviewed 25 May 2014

Service was excellent through the stay, the receptionist upgraded our room from standard to Deluxe with pool view. I went there with my family and friends and stayed for 5 days. All enjoyed the stay, no regrets. The last we had a late checkout, so the hotel guys allowed us to retain 1 room free of charge which helped us to store our luggages and waited for the airport pickup.
The continetal breakfast was good, but the bakery items was pretty much the same every day. The chef can bring in some variety.
The room was cleanly maintained. Both my sons enjoyed the swimming pool, he played with his freinds every morning and evening. The entire hotel had the theme of ancient portugese artifacts, marine gadgets etc and it sets the stage for exploring Goa.

Room Tip: Pool view room was good.
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  • Stayed: April 2014, travelled with family
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Thank venkat360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 28 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We thank you for the appreciation you have shown for Country Inn & Suites by Carlson, Candolim, Goa through the immensely positive review on TripAdvisor. Our impeccable service, our care for the convenience of our guests, our delicious buffet spread at the breakfast, our high standards of maintenance and cleanliness, our gorgeous swimming pool and the elegant colonial Portuguese inspired décor and look of the hotel are some of the features that all our patrons have been enjoying greatly. We are humbled by your appreciation of the same.

We are encouraged by your compliments and are motivated to work harder to achieve the ultimate goal of excellence. We have taken your concern about the variety of food in the buffet into consideration and our chef is reworking the menu to bring in more variety.

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Raman Kaul

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Reviewed 24 May 2014

Stayed for a few nights in the county inn suites in Feb and thoroughly enjoyed it! The rooms were spacious, smart and well kept. The grounds are beautiful and well maintained. It was very peaceful and relaxing, perfect for sunbathing pool side! The staff were friendly and I think keen to practise their English. The hotel is well situated a short walk from the main strip of restaurants and shops and the beach is approx 10min away. Would recommend to anyone!

Stayed: February 2014, travelled as a couple
1  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 27 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

It is delightful to receive such kind & positive reviews from our patrons at Country Inn & Suites by Carlson, Candolim, Goa. We express our sincere gratitude for the wonderful compliments that you have shared on TripAdvisor. We understand that our spacious and well kept rooms, our lovely manicured lawns, our peaceful and relaxing ambiance, our gorgeous pool and the lovely poolside service, our convenient location and proximity to the beaches and other areas of tourist interest have brought you much pleasure and we are much delighted by it.

The appreciation that you expressed goes on to motivate us greatly to work harder to achieve the highest levels of our guests’ satisfaction.

We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Raman Kaul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Stayed here in March 2014 fantastic hotel great service, great staff, fantastic rooms

Minutes from the beach and all the restaurants a really good location but away from the Main Street so nice and quiet.. A massive thank you for the kind upgrade from half board to full board much appreciated.

A special thanks to Sandeep and Kirsham there service and friendly faces always made our day.

We enjoyed ourself so much we have booked to come back for my 40th birthday in November see you soon.

The Kay Family

  • Stayed: March 2014, travelled with family
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Thank MH1_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 27 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

It is our pleasure to receive such generous compliments from our guests at Country Inn & Suites by Carlson, Candolim, Goa. We thank you for the same and for sharing it on TripAdvisor for the benefit of the fellow travelers. It is heartening to know that you liked our impeccable service, our courteous staff, our airy and spacious rooms, our close proximity to the beach and to the restaurants, the quiet tranquility and calm ambiance, the value added services and the effort to go an extra mile to make our guests happy.

We have conveyed your compliments to Sandeep and Kirsham and they are delighted about it. Such kind words of appreciation go on to encourage and to motivate us to work harder to achieve the ultimate goal of excellence.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Raman Kaul

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Reviewed 24 May 2014

i was at country inn from 27th april to 30th April with my family.. i completely enjoyed my stay...the rooms were good and clean..the service was quick... the best part was the Breakfast...it was just awesome..there was just so much to chose and everything was just so wonderful ...awesome food..keep it up..

Room Tip: you can choose a high floor facing garden for privacy
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  • Stayed: April 2014, travelled with family
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Thank shilpaskotian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites by Radisson, Goa Candolim, responded to this reviewResponded 27 May 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

Generous compliments shared through a forum as respectable as TripAdvisor have been a big boost for everyone here at Country Inn & Suites by Carlson, Candolim, Goa. It is especially delightful to know that you liked our spacious and well maintained rooms, our international standards of cleanliness, our delicious spread of breakfast laid out and the great variety in it.

It is great to receive such compliments from our guests and it goes on to encourage us to work harder to achieve the highest levels of our guests’ satisfaction.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Raman Kaul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Radisson, Goa Candolim

Address: Bamonvaddo, Candolim, Bardez 403515, India (Formerly Girasol Beach Resort)
Phone Number:
Region: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Candolim
#7 Family Hotel in Candolim
#9 Luxury Hotel in Candolim
Price Range: £65 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites by Radisson, Goa Candolim 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Country Inn & Suites By Carlson, Goa Candolim. One of the most conveniently located hotels in Goa, India, the Country Inn features a pristine setting near Candolim Beach and offers easy access to the best tourist attractions in Goa. Guests at our beach hotel in Goa can enjoy stylish and comfortable rooms with all the amenities needed for an enjoyable stay. The Country Inn & Suites also offers on-site dining, an outdoor swimming pool, well-equipped Fitness Centre, on-site banquet and conference facilities and complimentary wireless Internet access. Reserve your room today and experience one of the best hotels in Goa, India. ... more   less 
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Also Known As:
Girasol Beach Hotel Candolim
Country Inn & Suites By Radisson, Goa Candolim

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