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“Good resort and wonderful staff” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson

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Country Inn & Suites By Carlson
Ranked #12 of 64 Hotels in Candolim
Certificate of Excellence
Pune, India, Asia
1 review
“Good resort and wonderful staff”
4 of 5 bubbles Reviewed 12 July 2014 via mobile

I don't know what the fuss is about when I read the reviews. All I can say is that this is a very good property, the pool is wonderful with a Jacuzzi in it, the food is good, the staff is courteous. A special shout out to Nishant for making our stay so comfortable. We arrived without a prior booking and the resort was completely booked, even so Nishant was helpful and provided us the rooms before the standard check in time without any hassle. It was my B'day and we had a good time here. The housekeeping services were wonderful and so was the breakfast. I asked for bacon which was not on the breakfast menu and the staff were courteous enough to provide me the same without any extra charges. All I can say is that this is a very good resort to stay and the staff is very good

Stayed July 2014, travelled with family
Helpful?
Thank bharatjhawar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 15 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

It is our pleasure to receive such generous compliments from our guests at Country Inn & Suites by Carlson, Candolim, Goa. We thank you for the same and for sharing it on TripAdvisor for the benefit of the fellow travelers. It is heartening to know that you liked our gorgeous pool, our delicious food, our special attention to make our guests’ stay comfortable, our impeccable housekeeping, our delicious and big spread at the breakfast buffet and our skilled and able staff.

We have passed your compliments on to Nishant and he is thrilled about it. Such kind words of appreciation go on to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. We have passed your suggestion about the lighting on to the relevant departments and they shall do the needful.

It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

Warm Regards,
Raman Kaul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,277 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
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English first
Pune
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 July 2014

Recently we have stayed there for 4 nights in deluxe room and the experience was worst. I have never seen such a poor service in any hotel across the globe. The staffs are least bothered about you. Even for a bottle of water we had to call 3 times. The breakfast was also very boring and same all the day.Room size is good but bathroom didn't smell fresh or cleanThe lobby area is nice.The property location is very average and the only one saving grace is an ok pool..Good part..... Restaurant staff is good... Won't advise anyone to stay here....most of the guest were bachlers so not suggestable for couple

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PuneAshwini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 15 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We are in receipt of your feedback that you have put up on TripAdvisor regarding your stay with us. Please be assured that any feedback, however trivial or critical is taken up for a thorough investigation. Upon initial investigation we could not find your details in our records.

Kindly provide us with your stay details so that we can carry on further investigations and take necessary measures.

Our intention as a hotel is to provide our guests with the best of experience and in the process the feedback from our guests is imperative. We hope to be able to continue doing the same.

Warm Regards,
Raman Kaul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margao, India
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

Country Inn and Suite is a wonderful property located in candolim close to happening/ party area of Goa... This time round it was a family reunion weekend stay for me. Very friendly and courteous staff welcomed us .. The service was just perfect and all our needs were well taken care of.. Star performing staff( Nishant at the front desk and Sandeep at Mosaic world cuisine restaurant).

Street shopping and restaurant and party places are walking distance from here. Sol, Sinq and LPK Clubs
close to this resort.

Stayed July 2014
Helpful?
1 Thank Mangsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 15 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

Generous compliments shared through a forum as respectable as TripAdvisor have been a big boost for everyone here at Country Inn & Suites by Carlson, Candolim, Goa. It is especially delightful to know that you liked our fabulous and convenient location in close proximity to areas of great tourist interest, our friendly and courteous staff and our great attention to detail.

We have passed your compliments on to Nishant and Sandeep and they are delighted by the same. It is great to receive such compliments from our guests and it goes on to encourage us to work harder to achieve the highest levels of our guests’ satisfaction.

We invite you to return to the hotel soon and give us an opportunity to serve you again. Experience the city, the hotel and make some lovely memories to take back home.

Warm Regards,
Raman Kaul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

We stayed at this property by Carlson during our visit to Goa.We had booked a superior room.The room given to us initially had a hard mattress.AC was not cooling properly. The fan had to be switched on all the time to make the room cooler.

At the time of check-in we requested for a room at a quieter end of the resort.I believe the staff did not pay much heed to this and just nodded.Saturday,Sunday were fine.On Monday morning, to our disappointment and surprise, we woke up early morning to a humongous noise of construction machines, hammers etc.Went out and saw that the room right below ours, along with other rooms on that floor were being renovated and that was the noise source.That means , the request for quieter room was simply ignored.

However, when we complained, our room was changed and we were given a room in the opposite wing.That room had no noise and also had a soft mattress as well.I believe the rooms on this side have been renovated whereas the ones on the other side are not.Other amenities were the same.They said it was a higher category room(Deluxe).But there was no difference except the view.This one had a pool view.

Some other things that we found can be improved were : black out drapes were there but due to a small window next to the drapes, the room was not dark enough.Also the service can be quicker.Breakfast was lavish but some things can be improved, For e.g.,having cold juices instead of the ones at room temperature.

We have stayed in other Carlson properties in India.So we felt, this one still needs to get to those standards in terms of service and hospitality.May be this is a new property, and they are trying to settle things.

However, the stay was pleasant enough for us to come back to this property again on our next visit.The property was beautiful.Cozy rooms.Nice and big pool.No issues with maintenance and cleanliness.Pool and garden view from rooms was good.

Location was good too.100-200 meters from Candolim main road.It's surrounded by other known hotels like Fortune, Golden tulip etc.Lots of bikes and car rentals nearby.The place from where we hired a car was just next to the resort.

Overall a great stay except some initial glitches.

Room Tip: Ask for deluxe rooms.They have been recently renovated(I guess)
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank HighwayTraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 8 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

It is refreshing to have received your review about the experiences you have had as you stayed with us at Country Inn & Suites by Carlson, Candolim, Goa. The review that you have been so generous to share on TripAdvisor offers a very constructive feedback and a fabulous acknowledgement of the positive parts of the hotel and we are grateful to you for that. It is great to know that you have enjoyed our beautiful ambiance and property, our high standards of maintenance and cleanliness, our convenient yet tranquil location and our proximity to areas of tourist interest.

Please be assured that the feedback we receive from our guests is paramount importance to us and we take immediate corrective measures wherever needed. We apologize for the inconvenience and disappointment you faced during your stay with us and assure you that the issues have been taken up with relevant departments so that these problems may not arise the next time you stay with us.

With great enthusiasm we strive to serve all our guests to their satisfaction. We await your prompt return and hope to give you many memories to cherish!

Warm Regards,
Raman Kaul
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Mumbai
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

My husband and I had a wonderful stay at Carlson last month. The staff was warm and friendly, but non-intrusive, the rooms were clean and well-appointed, and the swimming pool was well-managed. Although the food was nothing outstanding compared to other places we have eaten in Goa, it was nonetheless tasty, particularly the omelets and the pancakes we ate for breakfast. One minor complaint would be that when we checked into our room, the dental kit wasn't already provided, so we had to call for it. But overall, we had a wonderful stay here and would recommend it to others.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank poojapillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 8 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

To see a guest happy and satisfied with the hard work we put in everyday just for them is one of the most divine feelings. We, hence, thank you for sharing such an appreciative review about your experiences with us during your stay at Country Inn & Suites by Carlson, Candolim, Goa on TripAdvisor. To be appreciated for our warm and friendly staff, our high standards of cleanliness and maintenance, our comfortable rooms that are well appointed, our gorgeous swimming pool and the impeccable service and our delicious breakfast buffet is a great feeling.

Such generous appreciation of our hotel motivates us to redouble our efforts to reach the ultimate goal of achieving excellence at what we do best. We apologize for the missing dental kit, however, we assure you that it is not a common occurrence and shall not be repeated again.

It was great to have been able to serve you and we hope for the opportunity again soon!

Warm Regards,
Raman Kaul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 1 July 2014

Our room was worse than what the pictures show, even when we were upgraded. Room size is good but bathroom didn't smell fresh or clean. Even the room cleaning is average. There was dirt under and behind the bed even after specific instructions to clean that area. There is no supervision of the hotel cleaning and room service staff. Needs better maintenance and service. Plates from room service would lie outside rooms for days. Breakfast is good, although the eating area would get cramped in the later half of the mornings. The lobby area is nice. We didn't eat in the hotel except some snacks. Those were average. The pool is nice, but they do not allow any drinks while in the pool. I found the pillows to be too thick and hard and they did not have any options in pillows. Given that this was country inn, they can do better than this with their service and upkeep. It does not deserve the current rating and reviews it had on Trip Advisor.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TravelMongers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 4 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

We thank you for the extensive review that you have penned down about your experience with us on TripAdvisor. Your feedback though not as pleasant as the numerous others we have been receiving is of great importance to us as it points out to us issues that may need our attention. It is motivating to know that you liked our delicious breakfast spread, our colonial styled lobby and our gorgeous pool.

Let us assure you that the feedback we receive from our guests is of enormous value to us and we take immediate corrective measures wherever required. We apologize for the inconvenience that you may have faced during your stay with us. These issues have been conveyed and taken up in a proper forum and corrective measures have been taken to avoid such complaints in future.

We would like to invite you back to the hotel soon and not keep this visit of yours as a lasting impression of our services. We hope that your next visit would be more memorable and comfortable.

Warm Regards,
Raman Kaul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

I stayed with a group of friends for 3 days in the hotel for a holiday. As expected, the hotel was great at service. The food was amazing as well. Baga beach, Aguada fort and Tito's were close. The view of the pool and lawns from the rooms was the best part of our stay.

There was just one problem. The door lock of the room malfunctioned during our stay. The room couldn't be locked. When we came back to sleep, the lock kept beeping loudly. The hotel was very prompt to get their maintenance guys to repair it anytime but it couldn't be repaired till we left.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ImAnandP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-CISCG, General Manager at Country Inn & Suites By Carlson, responded to this review, 4 July 2014
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Candolim, Goa!!

It is delightful and flattering to receive such a positive review from you. Country Inn & Suites by Carlson, Candolim, Goa endeavors to make every guest comfortable and takes care of their every request and requirement. We are glad to have been able to impress you with our impeccable service, our delicious gastronomic wonders and our proximity to the beaches and other areas of great tourist interest.

Compliments as generous as yours go a long way to encourage and to motivate us to work harder to achieve the ultimate goal of excellence. Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate action wherever required. We apologize in deep sincerity for the inconvenience you had to face during your stay with us. the issue has already been rectified and taken up in a proper forum and measures have been taken to make sure that such incidents are not repeated in future.

We extend a warm invite to you to return soon to the hotel and spend another memorable holiday with us!

Warm Regards,
Raman Kaul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson

Property: Country Inn & Suites By Carlson
Address: Bamonvaddo, Candolim, Bardez 403515, India (Formerly Girasol Beach Resort)
Phone Number:
Region: India > Goa > Bardez > Candolim
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Candolim
#7 Luxury Hotel in Candolim
#8 Family Hotel in Candolim
Price Range (Based on Average Rates): £
Hotel Class:4 star — Country Inn & Suites By Carlson 4*
Number of rooms: 98
Official Description (provided by the hotel):
Welcome to the new Country Inn & Suites By Carlson, Goa Candolim. One of the most conveniently located hotels in Goa, India, the Country Inn features a pristine setting near Candolim Beach and offers easy access to the best tourist attractions in Goa. Guests at our beach hotel in Goa can enjoy stylish and comfortable rooms with all the amenities needed for an enjoyable stay. The Country Inn & Suites also offers on-site dining, an outdoor swimming pool, well-equipped Fitness Centre, on-site banquet and conference facilities and complimentary wireless Internet access. Reserve your room today and experience one of the best hotels in Goa, India. ... more   less 
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Also Known As:
Girasol Beach Hotel Candolim
Country Inn & Suites By Carlson Goa/Candolim

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