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“Nice hotel,but no parking.”

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Phoenix Park Inn Resort
Ranked #15 of 64 Hotels in Candolim
Mumbai (Bombay), India
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Nice hotel,but no parking.”
Reviewed 7 June 2013

For the plus points- Good clean room, big pools, good food , friendly staff and a 5min walk from the beach.
But then the biggest disadvantage is the location. It is inside a crowded lane and it is difficult to even locate it in the first go.
The second big disadvantage is the parking, because, there is very very less parking space available. If you are going to drive down, do not come here, coz to park 1 car, they would have to move 4. Once parked, if you wish to get your car out, you have to contact the reception and they would have to move 4 cars again. We would shudder at the thought of driving somewhere within goa.
Otherwise, overall, it is a good hotel, comfortable.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PreethiWarrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ppir, General Manager at Phoenix Park Inn Resort, responded to this review, 11 June 2013
Dear Guest

Thank you for your review of your stay with us at Phoenix Park Inn, Goa.

Thank you for your detailed observation.We do regret that you faced some inconvenience. Your comments are valuable to us and we have taken appropriate measure for the same to assure you of a better experience in your next visit.

We look forward to welcome you back to Phoenix Park Inn Resort , for a more delightful experience.

Warm Regards,

Gautan Choudhury
General Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (419)
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English first
Navi Mumbai, India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 June 2013

Booked a Superior room via Makemytrip and arrived on 27th May 2013. Purposely booked only for 2 days even though was planning a vacation of 10 days due to previous horrible experience last year in one of the Goa hotels. After a long 10 hour drive from Mumbai me and my wife arrived around 9 pm. The hotel was a little difficult to find since its located in a small lane with minimum parking space. On arrival at the reception was a bit disappointed as the property does not look 4 star. No welcome drink. At reception after submitting ID proof had only one guy to carry luggage and after requesting twice had to carry 2 bags myself. Not expected start to the vacation after a long journey. Had to climb 3 floors with luggage as there are no elevators. Were given a room in block 5 if i am not mistaken( Cannot remember the building name though) Was horrified on looking at the room. Needs serious renovation. Very old CRT television, Air con was very old and looked in-operational,dull wallsand paint peeling off. Had two single beds. Asked them to shift immediately on which we were told that all rooms are full and kindly adjust till tomorrow afternoon. On asking to meet manager the waiter said that I will check and called reception. Then he said one room is available and you guys wait here. I will make the room ready and make a call in the room. You guys come down with the luggage. And he quickly took one luggage and left. That was absolutely shocking. Waiter asking guests to carry luggage and come to another block. Did not carry anything and straight away went to the reception. After 5 minutes waiter comes saying that room is ready and asks have you bought your luggage down? I angrily said 'No and you go and get it'. In the new room which was in DHAL block walls were okay and one large bed but same old story of Air con and television. Toilet was dirty and Wash basin yellowish. Room needed major renovation. Magnetic keys in-operational. Air con is just too old and as expected conked off after 1 day. Anyway had to keep ceiling fan on for 2 days as AC was not effective. No remote for AC. They say that its controlled from reception. They have got better rooms which they call Deluxe in Zai and Rosa Block. They say its a 4 star but looking at our room I will give it a single star. Room service was average with average breakfast. On check out told the manager that better rooms are available in 2 star hotels. Even a 2 star hotels now a days have LCD television and these guys are persisting with 20 yer old CRT tv. Had a fridge which was inoperational. Partial behaviour towards guests who book online. They are given bad rooms whereas walk in guests shown and given better rooms. Highly disappointed with the resort. Booked another room in The Baga Marina and shifted there to end my disappointing stay at the Park inn. On check out our bags were left at the reception and no one bothered shifting it to my car even after repeated requests. Swimming pool was big and clean, the only positive thing. Have a few pics which I am attaching to my review. Highly disappointed, never again Phoenix Park inn.

Room Tip: Quick Tip: Major avoid.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jerichoholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banglore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2013

Located at the end of a not very easy to findenen path leading off the main road. Since it is not marked, it was a little hard to find at first (but really should not be a problem if you arrive by taxi or shuttle). The rooms were very clean, spacious and comfortable. The Cleaning Service has always brought the towels in fun shapes. The entire staff was always friendly and helpful. The breakfast was perhaps a bit monotonous, but ok. It was served a mixture of Indian, Continental and English breakfast for each what it actually, even if the selection was not great. The food at Geoffrey's, the "restaurant" at the resort was always tasty and not too expensive. Other guests during my stay were mainly elderly Russians and British. In Candolim, there are rather fewer young guests, this is more often found in Anjuna or Baga. The resort is about 10 minutes walk from the beach. Although the beach is quite touristy in Candolim, but he was not nearly as crowded as, for example, Calangute. The most beautiful beaches in the region are in the north, Mandrem and Morjim, a trip there with scooter is highly recommended.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atkinson-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ppir, General Manager at Phoenix Park Inn Resort, responded to this review, 11 June 2013
Dear valued guest,
Thank you for taking the time to share the review of your stay at Phoenix Park Inn , Goa.

We are delighted to know that you had a pleasant stay at our hotel and enjoyed your time with us.Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards.

Once again thank you for your comments and we do look forward to welcome you back here at Phoenix Park Inn Resort, for an even more memorable experience.

Regards,

Gautan Choudhury
General Manager,
Phoenix Park Inn Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calcutta, West Bengal, India
Level Contributor
2 reviews
Reviewed 3 June 2013

Nice hotel with swimming pool, good food etc. Rooms are good with good services. You can hired a car from this hotel for self driven for whole day. Only location is not very good. But ideal for relaxing.

Room Tip: Choose a room infront of swimming pool
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SmritimoyChatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ppir, General Manager at Phoenix Park Inn Resort, responded to this review, 11 June 2013
Dear Guest ,

We are pleased to know that you had a delightful stay with us here. Thank you for appreciating our services and hotel. We are glad that you found our service to be excellent.

We do look forward to welcoming you back to Phoenix Park Inn Resort , Goa for an even more memorable experience.

Regards,

Gautan Choudhury
General Manager,
Phoenix Park Inn Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 30 May 2013

Friendly English speaking staff, room and bathroom were large, spotlessly clean and had tea/coffee making facilities – all very comfortable, Two complimentary Mineral water every day. The Reception was superb and the staff here also very friendly. Hotel is 10 minutes from the Beach and . They upgrade my room without any extra cost.

The reason for me not giving 5 stars is the price of Food in the Room Service, Specially Chapati(Tawa Roti) is @ 75 Rs Per Pc – way too expensive for me to use even on expenses, so I didn’t.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank avnitours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ppir, General Manager at Phoenix Park Inn Resort, responded to this review, 11 June 2013
Dear valued guest,

Thank you for your detailed observation, and also for appreciating our rooms and service. We do regret that you faced some inconvenience. Your comments are valuable to us and we have taken appropriate measure for the same to assure you of a better experience in your next visit.

We are delighted to know that you had a pleasant stay at our hotel and enjoyed your time with us. Thank you for appreciating our rooms, staff and services. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards.

Once again thank you for your comments and we do look forward to welcome you back here at Phoenix Park Inn Resort, for an even more memorable experience.

Regards,

Gautan Choudhury
General Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pune
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2013

A budget hotel.
rooms are small but comfortable.
Basic amenities are provided.
Good ambience. Food is ok. Ideal for relaxing.
Nice swimming pool with bar and restaurant.
in room dining menu is good and service is little slow.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hemant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
1 review
Reviewed 26 May 2013

hotel is very well maintained, excellent hospitality, very eager to help staff, had a pleasant stay at the hotel. rooms are very spacious, food served is reasonably good. thank all the staff for their service. Would definitely get back for the next holiday. this hotel is highly recommended.

Room Tip: rooms are very spacious,
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeetendra kumar s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ppir, General Manager at Phoenix Park Inn Resort, responded to this review, 11 June 2013
Dear Guest ,

We are pleased to know that you had a delightful stay with us here. Thank you for appreciating our services and hotel. We are glad that you found our service to be excellent and we have passed on your generous complements to the staff.

We do look forward to welcoming you back to Phoenix Park Inn Resort , Goa for an even more memorable experience.

Regards,

Gautan Choudhury
General Manager,
Phoenix Park Inn Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenix Park Inn Resort

Property: Phoenix Park Inn Resort
Address: Sequera Vado, Candolim, Bardez 403515, India
Phone Number:
Region: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Candolim
#8 Spa Hotel in Candolim
#9 Luxury Hotel in Candolim
Price Range (Based on Average Rates): £
Hotel Class:4 star — Phoenix Park Inn Resort 4*
Number of rooms: 128
Reservation Options:
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Also Known As:
Phoenix Park Hotel Candolim
Park Inn Phoenix
Phoenix Park Goa
Park Inn Candolim
Phoenix Park Inn Goa
Candolim Park Inn
Phoenix Park Inn Hotel
Phoenix Park Inn Resort Goa/Candolim

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