Where do i start...
When i booked this holiday package i was told it was a 5star hotel, when i got there it was like a hostel. Very grim reception welcome the path leading to the pool was lined with broken bulbs with the elements exposed, when i saw this my hopes for this place droped if this was the welcome the give at the start of the hotel, what hope lies for the rest.
On the way to our room we passed the pool the path was just broken paving stones very dangerous to walk in, the steps leading to the room were very slippery. The rooms were disgusting they had not been cleaned after the last people and the smell was horrid the smell of open drains, the bed knocked me sick with out being graphical they sheets were soiled and just covered up with a throw-over. The air conditioning was stuffed full of empty spirit bottles and the fans were covered in a inch of grim, having one of my party members being asmatic he did not really have a comfortable stay. Having complained about the room we got a vacant look from the cleaners as if to say "what wrong with it". Once they "cleaned" the room trying to sleep in the depressing dismal room was a challenge due to the packs of dogs in the grounds fighting all night, drinking from the pool and doing there business around the hotel and the staff did nothing but stand and watch. The food was bland being half-board we feel they made it this way to have it order off the other menu as they always gave us the two menus. The staff attitude was not the best it was as if they did not care. One morning we went down for breakfast and one of my party members ordered bacon and eggs when it arrived his face droped in disgust he picked up a piece of FAT that was in the shape of bacon and it was cooked and served that way to him, there was not a single scrap of meat on it just 100% fat. Having called the waiter to complain the waiter asked "whats wrong with it?" we then said would you eat that??, the wait replyed ill get some fresh for you we told him not to bother. As the waiter walked off a dog came over to the table and urinated up the table, this was our final straw and the waiter stood and watch the dog do this, having had a few cross words with them and the management about teh poorly run "hotel" we decided to eat out from then onwards. The room service was crazy also at the bar a beer cost 80rps room service 550rps.
Haveing complained to our REP she tried to get us in to another hotel but was unable to as she said "it worse than this". So from there onwards we stayed out most night in beach shacks which were better than the hotel. The place we stayed was at "The Cool Place" in morjim beach, owned by Jack and Michelle, Michelle being from England understood where we were coming from.
I know some of you may say maybe you had you hope high with it being india, ill tell you now just 40sec walk down the road is a lovely hotel sadly it was full, and about another 300yard is the Highland Beach Resort another beautiful hotel.
So i will end this review by saying PLEASE TRUST ME do not go here, it is a depressing, dismal disgusting place.
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- Also Known As:
- Dona Alcina Hotel Candolim
- Dona Alcina Candolim
- Hotel Dona Alcina
- Dona Alcina Hotel Goa
- Dona Alcina Resorts
- Dona Alcina Resort & Zo Rooms Goa/Candolim