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“decent place but lack of attention to detail...”

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The Acacia Hotel & Spa Goa
Ranked #33 of 64 Hotels in Candolim
Candolim, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“decent place but lack of attention to detail...”
Reviewed 30 May 2014

I stayed in hotel Acacia for 5 days last week... located at one of the best areas in North Goa...this hotel looks quite attractive from outside... and even rooms are very nicely done as far as interiors are concerned... still when u stay there u experience the fact that they have not paid attention to details .!!! they claim to be a four-star property yet lack basic items provided by hotels of 4-star category... no hair dryers in bathroom.. no bath robes...they do not replenish the toiletries on a daily basis... there is water logging in bathrooms...no carpets and doormats in room.. as a result there is dirt and water all over the place once u come out after a shower...no stationary items are provided which every decent hotel provides.. no newspaper is provided which even basic hotels provide...the balcony door was faulty... so one has to be careful with infants... the bathroom doors were also noisy and transparent... there was a basic fault in the designing of swimming pool...it is situated right in front of their open air restaurant where breakfast and dinner is served.. there is no enclosure for changing and shower outside the swimming pool... which makes it quite embarrassing for the guests to change in front of the diners... As regards food... F&B is quite expensive... it can be gauged from the fact that small kitkat bar which costs rs 10 outside was placed at rs 75 in the minibar...the quality of breakfast served was also not up to the mark... menu was quite repetitive and food was mediocre in taste...

At the same time i must highlight the fact that the staff is very helpful.. caring and receptive. right from the bellboys to the watchmen and guards outside... to the receptionists and the attendants at the restaurant.. all attend to guests with utmost warmth. If they address some of the minor issues and faults it can undoubtedly become one of the best hotels in and around Candolim.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank puneet752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcaciaGoa, Manager at The Acacia Hotel & Spa Goa, responded to this review, 31 May 2014
Dear Guest,

Thank you for choosing to stay with us and finding time for a detailed feedback to help us improve.It only shows us you like us and hence providing another opportunity to match your expectations.

Firstly,have noted all your concerns and will be sharing and sorting them out with my team.We do provide bathrobes,Hair driers, to every room on request currently.I again apologise for the inconvenience caused and assure you of corrective action.I am sure you will give us another opportunity to serve you.

Secondly , we appreciate your positive comments about the employees who took care of you during the stay.It motivates us to perform better.

Warm Regards,


Swati Sharma
Room Division Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
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English first
Mumbai (Bombay), India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2014

We visited acacia on 11 th may to 14 th may 2014.It is an awesome place .The staff is very cooperative and helpful,specially MS Sujhata she took great care of our family. the staff in restraunt was very caring and flexible. They all took great care of our needs.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rimamehra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcaciaGoa, Manager at The Acacia Hotel & Spa Goa, responded to this review, 29 May 2014
Dear Guest,

Thanks a lot for choosing to stay with us and sharing a lovely feedback on the Hotel,Services and the team.

Have shared your comments with the team, as well as with Sujata and they were delighted on being called the "Amazing Acacia".

Hope we have added some lovely memories to your Goa Vacation and we would love to see you again soon.


Warm Regards,

Swati Sharma
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 May 2014

Booked here for 3 nights- got good room but Found ac very slow, if an air conditioner does not cool during day who got to be blamed for that , inspite of service men staff men coming 3-4 times to check meant nothing cause it was always slow, heard similar complain in morning from others too.well anyway hotel is new & good food is awesome, and rest all is fine. Bike / taxis just on the corner always there. We'll maintained hotel

Room Tip: Avoid the above swimming corner rooms as wifi internet does not work. There is a 24 hour restaurant...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajgyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcaciaGoa, Manager at The Acacia Hotel & Spa Goa, responded to this review, 25 May 2014
Dear Guest,

At the very outset let me thank you for choosing to stay with us and finding time for a detailed feedback.

Firstly, we thank you very much for appreciating the rooms,the food and the facilities available in and around the hotel.

Secondly we apologise for the inconvenience caused .We have noted your concerns and have taken corrective measures.

We look forward to welcoming you again at Acacia Goa .

Warm Regards,

Swati Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014 via mobile

Excellent service awesome rooms good food everything is up to the mark i have been to goa many times but this was the first time i actually felt like not getting out of the room its so heavenly best is the staff the are so well mannered great place .

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Ravindar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcaciaGoa, Manager at The Acacia Hotel & Spa Goa, responded to this review, 25 May 2014
Dear Mr Singh,

Thank you for providing us an opportunity to serve you.We are extremely happy to know you had a wonderful time with us .

Have shared the fantastic feedback on rooms and service with the team who took good care of you all during your recent stay.

I have also shared your positive comments on the quality of food at our Restaurant with our Executive Chef.

It motivates us always to improve and perform even better.

Look forward to welcome you again soon!

Warm Regards,

Swati Sharma
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 24 April 2014

We stayed at this hotel over the Easter weekend, and must say that it went rather well.. Because the hotel is new, it has been done well, rooms are spacious, clean. The sliding cupboard is a nightmare to open and the wi-fi, even though compimentary, just doesn't work..
The room that we were allocated upon our arrival had defective AC, and the staff immediately shifted us to a new room. The staff was courteous to requests.
The breakfast was quite decent.. They had live dosa counter along with idli/wada with sambhar and chutneys.. Then, they had either paranthas or puri or bhatoore with aloo sabzi or chhole.. Then there was usual choice of breads, croissants, fresh fruits, juice, tea, coffee etc. I think they can certainly stock better quality yogurt.
We also tried the spa and found it to be strictly average. There are much better options available in Goa for same price.
The pool is clean and the pool-side is a pleasant experience.
All in all, it was a comfortable and headache-free stay..

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank VidhiSinghal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hubli
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 April 2014

The hotel is situated on the main candolim baga road within walkable distance from the beach and all the hypermart are near the hotel is new and spic and span the staff are very friendly and helpful the checkin.was smooth in front office Sujata was very helpful and kind and completed the formalities briskly, the breakfast spread is very good and all the dishes are tasty and the fruits and items are freshly cut and the service is too good hats off to the staff. The hotel has very modern facilities and the bathroom fixtures are very trendy

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank calmtravellerHubli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noida, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2014

Awesome hotel with the well behaved staff and service.All parts of the hotel were brand new and super clean! Superb breakfast.Hotel Location is just 10 minute walk from Candolim beach and there are lots of restaurants which provides service whole night.

All the things are awesome like cleanness of the hotel, Breakfast, Room Service, Staff, Market area, Amazing Spa, Nice and clean Swimming pool, Walking Distance from Condolim and how can i forgot to mention Mr. Sam.

Sam i think associate Manager, Sam is a awesome guy, very helpful, friendly nature, he helped us through everything. No one can face any type of problem till the Sam is in the hotel. Thank you very much Sam. hope will meet again.

At last, Thank you very much acacia, will definitely come again........

Room Tip: Every thing is awesome just travel, relax and enjoy.........
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Daksh_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Acacia Hotel & Spa Goa

Property: The Acacia Hotel & Spa Goa
Address: Fort Aguada Rd | Sequeira Vaddo, Candolim, Bardez 403515, India
Region: India > Goa > North Goa District > Bardez > Candolim
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Candolim
#14 Luxury Hotel in Candolim
#16 On the Beach Hotel in Candolim
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Acacia Hotel & Spa Goa 4*
Number of rooms: 54
Official Description (provided by the hotel):
Located just 500 meters from the Candolim beach, The Acacia Hotel & Spa Goa is a luxury hotel located in North Goa on the main Candolim road, featuring 54 rooms and suites plus other facilities for guests to enjoy including three restaurants, a lounge bar, sunken bar and a spa. With first of its kind retractable sliding roof in India, Acacia lets its guests enjoy use of the swimming pool in all weather conditions. Modern air-conditioned rooms here will provide you with a flat-screen cable TV, desk and safety deposit box. Featuring a shower, private bathrooms also come with free toiletries. At The Acacia Hotel & Spa Goa you will find a 24-hour front desk and concierge desk. Other facilities offered include meeting facilities, a tour desk and luggage storage. A car can be rented for exploring the nearby areas. The property offers free parking. The hotel is 18 km from the example of baroque architecture, Church of St. Anne and 19 km from the UNESCO World Heritage Site of Basilica of Bom Jesus. The famous Fort Aguada is 3 km. The Madgaon Railway Station and the Goa International Airport are within 45 minutes drive away. Dining options include Eat Any Time Coffee Shop that is multi-cuisine, Masala Art that is an exclusive Indian restaurant and Izgara is a rooftop restaurant that serves grilled food and Turkish cuisine open from 1800 hours. ... more   less 
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Also Known As:
The Acacia Hotel & Spa Goa Candolim

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