We have been traveling to SSHV for 5 years the location is the best in Candolim but the service is the worst
The first year of going they could not do enough for you. then they put a TV in the bar area. I don't mind getting my own drink, but the bar waiters were watching the TV one night so I got up and got my own drinks all night it came to the end of the evening the manager turned up and the waiters started running around so I got up and got my drink as I had all night and one of the waiters came over and said that by getting my own drinks I was making trouble for him and got quite rude about it so I stopped drinking there .
On arrival last year we were taken to the room which was filthy. There were dirty foot prints on the wall, fridge was rusty inside and the room had not been swept properly. We went straight down to see the manger to say the room was dirty and was told the foot prints were clean. I didn't believe what I was hearing we changed rooms.
Day to day cleaning is a joke they come but the TV on and spend more time watching than cleaning. One day we took the remote to the beach with us by accident and the room actually got cleaned that day!
Sam the night porter is very helpful but the man that covers Sams day off is always asleep or missing. We came back from a night out returning about 2am to find the place in total darkness. we had to go behind the reception desk to get our own room key. We could have taken anybody's key. The worrying thing is the room with all the safety deposit boxes was left unlocked.
We are returning to Candolim this year but not to SSHV.
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- Also Known As:
- Silver Sands Holiday Village Hotel Candolim
- Silver Sands Holiday Village Candolim
- Silver Sands Holiday Village Goa/Candolim