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“Great place, Great location and Great service”

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Sarovar Portico Ahmedabad
Ranked #128 of 154 Hotels in Ahmedabad
Vienna, Austria
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great place, Great location and Great service”
4 of 5 bubbles Reviewed 7 January 2013

So we reached this place at 10 am and even though the check in time is 12 they gave us our suite ,which was very spacious and well furnished, right at that very moment and said that they had been expecting us even though we had booked a month in advance. The food was good and had many choices but the thing that swings it for this joint is its great service. Mr. NC Mahato who I believe was the manager at the restaurant in particular was great, the tart had finished at the buffet so I just asked him about it, he immediately said that they were really sorry that it was over and that it would take some time making more. I said Ok and went back to my table, so this gentleman brought me chocolate ice cream and creme caramel. That really impressed me as neither had I asked for it nor was it on the buffet. So that really caught my eye. Mr. Fernandez you need to take notice of our guy Mr. Mahato here, he's a gem and so is this hotel. Must Visit.

Room Tip: Take the suite, its worth it!
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank popeyed t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 7 January 2013
Dear Valued Guest,

Thank you for posting your review of Sarovar Portico Ahmedabad. We are glad that you enjoyed a comfortable stay.

We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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321 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • Italian first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 6 January 2013

While a very interesting city, there are not a ton of great hotels in Ahmedabad. This is one. Of biggest concern is the lack of maintenance of basic services like elevators. None of them stopped flush with floors, but stopped several inches above. Very easy to trip. On the second day, one of the elderly women in our group forgot to "step up" into the elevator and fell very hard, fracturing her knee and ruining the balance of her trip. The hotel's attitude was "she was elderly". You learn that in India when [--] happens, you are [--]-out-of-luck and there is no one to sue or blame but yourself. The front desk was not apologetic and should have been ashamed of themselves. Disorganized, staff was courteous and sincere but somewhat clueless, the electric room keys only worked some of the time and there were many trips up and down the elevator to get a "new" key. But the restaurant was decent and the breakfasts especially very good. They also did our laundry and everything was so well washed, even ironed, we were amazed. But beware. A dirty mattress was leaning in our hallway when we arrived, the toilet leaked in our room and the public toilet off in the lower level of the lobby was very dirty. But hey, after sleeping on the hard floor of a village house and using the "toilet" in the oxen stall the day before, we were generally comfortable. India is often such a contradiction and I would say this hotel fits that rule.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 29 January 2013
Dear Valued Guest,

I am personally dismayed to know of the incidents which affected your pleasant stay at Sarovar Portico Ahmedabad. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.

I once again apologize for the inconvenience caused to you and your group.

We look forward to welcoming you back at Sarovar Portico Ahmedabad.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
1 review
4 of 5 bubbles Reviewed 4 January 2013

This hotel is like old wine. They have good rooms and excellent service, be it housekeeping, restaurant or the reception. The food is also good. The one thing they lack is on the bathroom fixtures. They are clearly worn out or damaged, and in no way should still be in use. Their replacement is long overdue, due to which they lost on 1 point.

For some reason, they open the dinner buffet on the windy lawns in the winter, which makes it a difficult experience. However, they were good enough to let us occupy their indoor restaurant since we had kids with us.

And yes, they do not provide free wifi Internet. It didn't matter to me though as I used my data card. I will recommend this hotel if you can overlook the small negatives.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ninad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 5 January 2013
Dear Valued Guest,

Thank you, for your recent stay at Sarovar Portico Ahmedabad and for your valuable feedback on Tripadvisor.

Your positive comments about good rooms, excellent service and good food are much appreciated.
We have noted the concerns that you have highlighted regarding bathroom fixtures and WiFi. To keep you informed we are in progress of phase wise room renovations, should you give us an opportunity to server you again we would be more than happy to have our newly renovated room given/blocked for you. The same was with WiFi, should be free hereafter.

We look forward to welcoming you back at Sarovar Portico Ahmedabad.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 22 December 2012

Overl-all pleasant experience while staying with Sarovar Portico. Freindly staff, partculary front desk and bell boy attitude was found always positive. No comparison for breakfast (quality and quantity). Very friendly staff (specifically front desk and bell boy). Little professionalism needs to be inbuild for the resturant staff, particularly for newly employed.

Room Tip: Need to improve bathroom feetings. All rooms do not have the standard one and quality need to improv...
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VIPULTSWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard_Fernandez, General Manager at Sarovar Portico Ahmedabad, responded to this review, 23 December 2012
Dear Valued Guest,

Thank you, for your recent stay at Sarovar Portico Ahmedabad and for your valuable feedback on Tripadvisor.

Your positive comments about breakfast buffet and friendly staff are much appreciated. We have taken a note of your comment regarding professionalism for the newly employed at the restaurant and are working towards improving the same.

We look forward to welcoming you back at Sarovar Portico Ahmedabad.

Yours sincerely,

Bernard Fernandez
General Manager
gmapo@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sarovar Portico Ahmedabad

Property: Sarovar Portico Ahmedabad
Address: Bhawan's College Road | Khanpur, Ahmedabad 380001, India (Formerly Hotel Sarovar Portico)
Region: India > Gujarat > Ahmedabad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #128 of 154 Hotels in Ahmedabad
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sarovar Portico Ahmedabad 3*
Number of rooms: 69
Official Description (provided by the hotel):
Get a cordial reception at Sarovar Portico as you are introduced to this property that promises you every possible comfort and a world-class luxury. The entrance lobby itself is inviting with its wooden feel and plush furnishings. All the rooms and suites come with all of the best luxuries and a dedicated staff ensures that you are attended to anytime during the day. Extra care is taken to provide you with things to pamper you and keep you refreshed throughout the day. The hotel ensures that its guests are always comfortable and well-connected. Business tourists are even provided with the best of business facilities. The hotel even has the capacity to organize business conferences and meetings in its well-equipped conference halls. Dining is a priority for Sarovar. It has an amazing multi-cuisine restaurant that allows guests to enjoy delicious meals as they enjoy a lovely view of the gardens and the Sabarmati River. ... more   less 
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